Parature, from Microsoft
Parature, from Microsoft
YouTube Video
  • Parature, from Microsoft’s multichannel solution delivers consistent customer service delivery on the customer’s channel of choice, including web, social, chat, email and more. Parature enables personalized and consistent social customer service, with the ability to read, manage, filter and respond to posts on branded or associated Facebook, Twitter, LinkedIn, YouTube and Instagram accounts. In ...

Parature, from Microsoft
Parature, from Microsoft
YouTube Video
  • Parature, from Microsoft provides a multichannel customer service solution that empowers organizations of all sizes, across all industries, and in more than 50 global markets, to deliver more productive, proactive, personalized and consistent service on the channels your customers use most. To learn more about your customer experience when using Parature, it is important to create your own test u...

Parature, from Microsoft
Parature, from Microsoft
YouTube Video
  • Parature, from Microsoft’s multichannel solution provides organizations with a unified, cloud-based service desk that increases efficiency and effectiveness through consistent collection, management and resolution of customer service issues across all major channels. Live chat is one of the most popular ways to provide real-time assisted service online. Parature’s live chat solution provides q...

Parature, from Microsoft
Parature, from Microsoft
YouTube Video
  • Parature, from Microsoft’s customer self-service portal combines a custom-branded, mobile-responsive support portal with Parature’s searchable knowledgebase, support ticketing and other multichannel contact options, such as live chat, to deliver more satisfying online service. By using Parature’s innovative customer support portal, businesses can not only increase customer satisfaction, but defle...

Parature, from Microsoft
Parature, from Microsoft
YouTube Video
  • Knowledge on every desktop is the foundation for Parature and Microsoft Dynamics CRM’s powerful future together, as Parature’s knowledge management capabilities have now become out-of-the box functionality in Microsoft Dynamics CRM. This video will demonstrate how to manage your cases within Microsoft Dynamics CRM Online, as well integrate your Parature knowledgebase into your CRM System. In o...

Parature, from Microsoft
Parature, from Microsoft
YouTube Video
  • Parature, from Microsoft enables agents to manage cases faster and to provide differentiated levels of support, with integrated knowledge. Agents can easily access the information they need to provide more productive and personalized care. They can leverage guided resolution features, such as call scripting and policy adherence, and a process-driven user experience, all from a centralized view. ...

Parature, from Microsoft
Parature, from Microsoft
YouTube Video
  • As customer service expectations and the number of customer service delivery channels continue to grow, front line agents are increasingly challenged by the ability to access and deliver consistent real-time answers and information. Parature, from Microsoft’s knowledge management solution provides easy to create, easy to access content that can be delivered both internally to customer service age...

Parature, from Microsoft
Parature, from Microsoft
YouTube Video
  • Customer service and the customer experience have become growing differentiators for brands and organizations around the world. Parature, from Microsoft is a cloud-based customer service solution that empowers brands and organizations to deliver consistent care anytime, anywhere through a powerful combination of knowledge management, self-service and multi-channel engagement. Thank you for you...

Parature, from Microsoft
Parature, from Microsoft
YouTube Video
  • The Parature Social Monitor is the newest addition to Parature's Customer Service Desk, centralizing social customer service with the same workflows, business processes and analytics tools as existing customer service channels such as email, help desk ticketing, chat and more. Following custom rules set by the organization, questions, comments and issues from social consumers are automatically cre...

Parature, from Microsoft
Parature, from Microsoft
Blog Post
Parature, from Microsoft
Parature, from Microsoft
YouTube Video

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