Pegasystems Inc. is an American software company based in Cambridge, Massachusetts. Founded in 1983, Pegasystems develops software for customer relationship management (CRM) and business process management (BPM). Pegasystems specializes in the following industries: financial services, life sciences, healthcare, manufacturing, insurance, government, high tech, communications and media, energy, and utilities. The company announced in 1996 that it would be publicly traded on the NASDAQ stock exchange (PEGA). Since 2010, the company has acquired a number of companies including Antenna Software, Firefly, OpenSpan, MeshLabs, and Chordiant. The company's core product is the Pega 7 software platform.

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Pega Systems India Pvt Ltd
Pega Systems India Pvt Ltd
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Pega Systems India Pvt Ltd
Pega Systems India Pvt Ltd
SlideShare Presentation
  • A Customer Revolution is Underway Increased customer expectations are overthrowing established business models and fueling disruption. Banks and insurance companies must change how they operate to emerge on the winning side or find the world has moved on without them. In January 2016, Pegasystems in conjunction with strategic partner Cognizant and Marketforce, published a study exploring how pr...

Pega Systems India Pvt Ltd
Pega Systems India Pvt Ltd
SlideShare Presentation
  • The marketing ecosystem today is pretty complicated. Marketing execs have moved upstream over the past decade, from making strategic decisions about markets, channels, partnerships and the brand to being responsible for customer insights, experience, and technology. To address this increase in accountability, marketing leaders must combine the right mix of strategy and technology that enables the...

Pega Systems India Pvt Ltd
Pega Systems India Pvt Ltd
SlideShare Presentation
  • Every point of engagement that retail banks have with their customers serves as a ‘moment of truth’ that puts the client relationship to the ultimate test. But banks are missing key opportunities to provide better customer service to meet rapidly changing demands of their clients. Failure to meet these rising standards at every turn can cause customer churn rates to rise and revenues to fall.Abou...

Pega Systems India Pvt Ltd
Pega Systems India Pvt Ltd
SlideShare Presentation
  • Banks and corporates have many shared views on opportunities that exist for improving sales, onboarding, know your customer (KYC), and customer service processes. Pegasystems and Finextra’s recent survey revealed insights that can help global banks meet their customer needs across the client lifecycle.About “Corporate Banking Customer Satisfaction Survey” This survey was conducted online by Fin...

Pega Systems India Pvt Ltd
Pega Systems India Pvt Ltd
SlideShare Presentation
  • Read the August 2015 commissioned study "To Transform the Agent Desktop, Think Strategically, Act Tactically" (conducted by Forrester Consulting on behalf of Pegasystems), which explores key findings such as: Only 21% say their organization is ‘excellent’ at consistent customer service across multiple channels 48% say their agents have to use too many applications to help customers More than 50%...

Pega Systems India Pvt Ltd
Pega Systems India Pvt Ltd
SlideShare Presentation
  • The insurance industry is undergoing a sea of change with an increasingly competitive marketplace alongside increasing demands for a unified and comprehensive consumer experience. In such an environment, the availability of an enterprise platform to rapidly respond to customer interactions significantly increase the differentiation and competitive advantage of an insurer. These slides were used ...

Pega Systems India Pvt Ltd
Pega Systems India Pvt Ltd
SlideShare Presentation
  • To become customer-obsessed, companies need to reinvent critical business processes to deliver engaging customer experiences. Unfortunately, existing process design and improvement techniques are still stuck in the back office and prioritize efficiency over engagement. So what new strategies and practices must BPM and CRM practitioners adopt to better identify with customer experiences and shift ...

Pega Systems India Pvt Ltd
Pega Systems India Pvt Ltd
SlideShare Presentation
  • AEGON is a leader in helping customers secure their financial future. To bolster their market leadership, AEGON UK launched a Customer Service Transformation initiative with the objective to reduce operation costs through increased efficiency and broaden its market share by improving the customer experience. These slides were used as part of a live presentation. Watch the complete presentation ...

Pega Systems India Pvt Ltd
Pega Systems India Pvt Ltd
SlideShare Presentation
  • Committed to their latest CPM development project, Project Surround provides omni-channel customer service to credit card issuing clients with full integration to all TSYS back-end processing systems. TSYS employed a user-centered design process early, while requirements were still being gathered. Rather than approach UI development using typical "system-centered design" where the product emerges...

Pega Systems India Pvt Ltd
Pega Systems India Pvt Ltd
SlideShare Presentation
  • Facilitated by Pega’s BPM Evangelist, Setrag Khoshafian, this session will consist of a panel of government customers, each at different levels of maturity in their BPM journey. The panel will discuss their journeys and where they feel iBPM will have the largest impact in government and their iBPM plans for the future. In addition, this session will address how iBPM is being used in government to...

Pega Systems India Pvt Ltd
Pega Systems India Pvt Ltd
SlideShare Presentation
  • Facing increasing regulatory pressures, JPMorgan Chase (JPMC) made a strategic decision in late 2012 to completely transform their sanctions screening operation. Due to the business impact and the compliance implications, this ambitious, multi-year initiative quickly became one of the most visible projects across all of JPMorgan Chase. Hear about JPMorgan Chase’s journey as they partnered with Pe...

Pega Systems India Pvt Ltd
Pega Systems India Pvt Ltd
SlideShare Presentation
  • Facing increasing regulatory pressures, JPMorgan Chase (JPMC) made a strategic decision in late 2012 to completely transform their sanctions screening operation. Due to the business impact and the compliance implications, this ambitious, multi-year initiative quickly became one of the most visible projects across all of JPMorgan Chase. Hear about JPMorgan Chase’s journey as they partnered with Pe...

Pega Systems India Pvt Ltd
Pega Systems India Pvt Ltd
SlideShare Presentation
  • Xerox, the world’s leading document management technology and services enterprise, wanted to better empower its front-line employees. By leveraging mobility technology from Pega, Xerox was able to enable more than 5,000 Customer Service Engineers (CSEs) to dispatch and close service calls, locate parts, research machine history, and update status calls all from a mobile application. The Maintenan...

Pega Systems India Pvt Ltd
Pega Systems India Pvt Ltd
SlideShare Presentation
  • To compete in today’s competitive market it is imperative AIG creates a foundation to meet changing customer and market demands, while controlling costs. To achieve this strategy, a Center of Excellence (COE) is paramount. COEs allow strategic enterprises to operate a centralized BPM program, rather than just a series of isolated BPM projects; empowering carriers to build a customized mix of reus...

Pega Systems India Pvt Ltd
Pega Systems India Pvt Ltd
SlideShare Presentation
  • As technology buzzwords like cloud, crowd-sourcing, big data or Internet of Things become realities and consumers digitize all aspects of their lives, organizations must stay ahead. That means developing aspects of a "Digital Enterprise". Thinking holistically about digital means better utilizing digital channels, digitizing the core processes of your company, enhancing your data capabilities and...

Pega Systems India Pvt Ltd
Pega Systems India Pvt Ltd
SlideShare Presentation
  • Now is an exciting time in the payments industry, and the overall tech world. Some could argue we are in the 'industrial revolution' of today’s day and age. Consumers are adopting connected devices — like wearables, smartphones, and tablets — faster than ever before, and companies have an opportunity to transform consumers’ daily lives. With this rapid pace of adoption every organization needs to...

Pega Systems India Pvt Ltd
Pega Systems India Pvt Ltd
SlideShare Presentation
  • In the post-Financial Crisis world, the business landscape remains a markedly different place. BNY Mellon and other global services companies are being held to a higher standard by clients and investors while new regulatory and competitive hurdles have sprung up. Jeff Kuhn, Co-Head of Client Service Delivery, discusses how one of the world’s largest and oldest investment services and investment m...

Pega Systems India Pvt Ltd
Pega Systems India Pvt Ltd
SlideShare Presentation
  • Every customer experience represents your company’s brand and affects the future value of the relationship. In our ever-increasing digital world, where two-way communication bounces between multiple channels and devices, optimizing each customer experience across sales, marketing and service is a business imperative. The rise of big data and high-speed analytics makes it increasingly possible for...

Pega Systems India Pvt Ltd
Pega Systems India Pvt Ltd
SlideShare Presentation
  • While continuing to be ranked as a leader in BPM, Case Management, CRM and Mobile development, Pega’s technology rises above the “alphabet soup” of software categories to transform the way companies engage their customers, simplify their operations and change “on-the-fly” to meet the demands of their customers and markets. Kerim Akgonul, SVP of Product Management, will highlight powerful capabili...

Pega Systems India Pvt Ltd
Pega Systems India Pvt Ltd
SlideShare Presentation
  • Vodafone Group plc is one of the world's largest mobile telecommunications companies with more than 400 million customers in almost 30 countries. Vodafone has embarked on a massive business transformation program to digitize the customer experience, develop simpler common processes, and consolidate their technology assets. Anette Bronder, Director Vodafone Group Technology Enterprise Solutions, w...

Pega Systems India Pvt Ltd
Pega Systems India Pvt Ltd
Page Design Update
Pega Systems India Pvt Ltd
Pega Systems India Pvt Ltd
Page Design Update
Pega Systems India Pvt Ltd
Pega Systems India Pvt Ltd
SlideShare Presentation

New SlideShare presentations detected.

  • The Future of Retail Financial Services - A Report by Cognizant, Marketforce, and Pegasystems

    A Customer Revolution is Underway Increased customer expectations are overthrowing established business models and fueling disruption. Banks and insurance companies must change how they operate to emerge on the winning side or find the world has moved on without them. In January 2016, Pegasystems in conjunction with strategic partner Cognizant and Marketforce, published a study exploring how pr...

  • Predicting Routes to Revenue - A Study with Pegasystems and the CMO Council

    The marketing ecosystem today is pretty complicated. Marketing execs have moved upstream over the past decade, from making strategic decisions about markets, channels, partnerships and the brand to being responsible for customer insights, experience, and technology. To address this increase in accountability, marketing leaders must combine the right mix of strategy and technology that enables the...

  • Moments of Truth - A Banking Customer Service Survey From Pegasystems

    Every point of engagement that retail banks have with their customers serves as a ‘moment of truth’ that puts the client relationship to the ultimate test. But banks are missing key opportunities to provide better customer service to meet rapidly changing demands of their clients. Failure to meet these rising standards at every turn can cause customer churn rates to rise and revenues to fall.Abou...

  • Corporate Banking Customer Satisfaction - A Study by Finextra and Pegasystems

    Banks and corporates have many shared views on opportunities that exist for improving sales, onboarding, know your customer (KYC), and customer service processes. Pegasystems and Finextra’s recent survey revealed insights that can help global banks meet their customer needs across the client lifecycle.About “Corporate Banking Customer Satisfaction Survey” This survey was conducted online by Fin...

  • Pegasystems forrester contact center study august 2015

    Read the August 2015 commissioned study "To Transform the Agent Desktop, Think Strategically, Act Tactically" (conducted by Forrester Consulting on behalf of Pegasystems), which explores key findings such as: Only 21% say their organization is ‘excellent’ at consistent customer service across multiple channels 48% say their agents have to use too many applications to help customers More than 50%...

  • PegaWorld 2014 Presentation: The Digital Insurer: How John Hancock Achieved up to 50% Efficiency with a Pega Upgrade

    The insurance industry is undergoing a sea of change with an increasingly competitive marketplace alongside increasing demands for a unified and comprehensive consumer experience. In such an environment, the availability of an enterprise platform to rapidly respond to customer interactions significantly increase the differentiation and competitive advantage of an insurer. These slides were used ...

  • PegaWorld 2014 Presentation: Process in the Age of the Customer

    To become customer-obsessed, companies need to reinvent critical business processes to deliver engaging customer experiences. Unfortunately, existing process design and improvement techniques are still stuck in the back office and prioritize efficiency over engagement. So what new strategies and practices must BPM and CRM practitioners adopt to better identify with customer experiences and shift ...

  • PegaWorld 2014 Presentation: AEGON Revolutionizes the Policyholder Experience, While Reducing Costs

    AEGON is a leader in helping customers secure their financial future. To bolster their market leadership, AEGON UK launched a Customer Service Transformation initiative with the objective to reduce operation costs through increased efficiency and broaden its market share by improving the customer experience. These slides were used as part of a live presentation. Watch the complete presentation ...

  • PegaWorld 2014 Presentation: Beyond UI: TSYS Creates a User-centered Experience with CPM

    Committed to their latest CPM development project, Project Surround provides omni-channel customer service to credit card issuing clients with full integration to all TSYS back-end processing systems. TSYS employed a user-centered design process early, while requirements were still being gathered. Rather than approach UI development using typical "system-centered design" where the product emerges...

  • PegaWorld 2014 Presentation: The Government BPM Journey

    Facilitated by Pega’s BPM Evangelist, Setrag Khoshafian, this session will consist of a panel of government customers, each at different levels of maturity in their BPM journey. The panel will discuss their journeys and where they feel iBPM will have the largest impact in government and their iBPM plans for the future. In addition, this session will address how iBPM is being used in government to...

  • PegaWorld 2014 Presentation: JPMorgan Chase and Pega Create a New Sanctions Screening Platform to Address Enterprise-wide Compliance Initiatives

    Facing increasing regulatory pressures, JPMorgan Chase (JPMC) made a strategic decision in late 2012 to completely transform their sanctions screening operation. Due to the business impact and the compliance implications, this ambitious, multi-year initiative quickly became one of the most visible projects across all of JPMorgan Chase. Hear about JPMorgan Chase’s journey as they partnered with Pe...

  • PegaWorld 2014 Presentation: JPMorgan Chase and Pega Create a New Sanctions Screening Platform to Address Enterprise-wide Compliance Initiatives

    Facing increasing regulatory pressures, JPMorgan Chase (JPMC) made a strategic decision in late 2012 to completely transform their sanctions screening operation. Due to the business impact and the compliance implications, this ambitious, multi-year initiative quickly became one of the most visible projects across all of JPMorgan Chase. Hear about JPMorgan Chase’s journey as they partnered with Pe...

  • PegaWorld 2014 Presentation: Deluxe Field Service Mobility – The Xerox Way

    Xerox, the world’s leading document management technology and services enterprise, wanted to better empower its front-line employees. By leveraging mobility technology from Pega, Xerox was able to enable more than 5,000 Customer Service Engineers (CSEs) to dispatch and close service calls, locate parts, research machine history, and update status calls all from a mobile application. The Maintenan...

  • PegaWORLD 2014 Presentation: AIG Leverages Their Center of Excellence as a Strategic Advantage

    To compete in today’s competitive market it is imperative AIG creates a foundation to meet changing customer and market demands, while controlling costs. To achieve this strategy, a Center of Excellence (COE) is paramount. COEs allow strategic enterprises to operate a centralized BPM program, rather than just a series of isolated BPM projects; empowering carriers to build a customized mix of reus...

  • PegaWORLD 2014 Presentation: Becoming a Digital Enterprise

    As technology buzzwords like cloud, crowd-sourcing, big data or Internet of Things become realities and consumers digitize all aspects of their lives, organizations must stay ahead. That means developing aspects of a "Digital Enterprise". Thinking holistically about digital means better utilizing digital channels, digitizing the core processes of your company, enhancing your data capabilities and...

  • PegaWORLD 2014 Presentation: Leveraging Technology to Accelerate Innovation

    Now is an exciting time in the payments industry, and the overall tech world. Some could argue we are in the ’industrial revolution’ of today’s day and age. Consumers are adopting connected devices — like wearables, smartphones, and tablets — faster than ever before, and companies have an opportunity to transform consumers’ daily lives. With this rapid pace of adoption every organization needs to...

  • PegaWORLD 2014 Presentation: The 230 Year Journey to Service Excellence at BNY Mellon

    In the post-Financial Crisis world, the business landscape remains a markedly different place. BNY Mellon and other global services companies are being held to a higher standard by clients and investors while new regulatory and competitive hurdles have sprung up. Jeff Kuhn, Co-Head of Client Service Delivery, discusses how one of the world’s largest and oldest investment services and investment m...

  • PegaWORLD 2014 Presentation: EE: Transforming the Customer Journey Through 1:1 Customer Engagement

    Every customer experience represents your company’s brand and affects the future value of the relationship. In our ever-increasing digital world, where two-way communication bounces between multiple channels and devices, optimizing each customer experience across sales, marketing and service is a business imperative. The rise of big data and high-speed analytics makes it increasingly possible for...

  • PegaWORLD 2014 Presentation: Engage, Simplify and Change: The Powers of Pega Software

    While continuing to be ranked as a leader in BPM, Case Management, CRM and Mobile development, Pega’s technology rises above the “alphabet soup” of software categories to transform the way companies engage their customers, simplify their operations and change “on-the-fly” to meet the demands of their customers and markets. Kerim Akgonul, SVP of Product Management, will highlight powerful capabili...

  • PegaWORLD 2014 Presentation: Vodafone: Excellent Enterprise Customer Experience through Digital Transformation

    Vodafone Group plc is one of the world’s largest mobile telecommunications companies with more than 400 million customers in almost 30 countries. Vodafone has embarked on a massive business transformation program to digitize the customer experience, develop simpler common processes, and consolidate their technology assets. Anette Bronder, Director Vodafone Group Technology Enterprise Solutions, w...

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