Pendo.io
Pendo.io
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  • Pendo Named “Best Place to Work,” Appoints Executives, Signs New Lease to Accommodate Rapid Growth
    Downtown Raleigh Office Space Supports Strategy to Double Headcount in 2018RALEIGH, NC—SEPT. 20, 2017—Pendo.io, creator of the leading web-based Product Experience Platform, today announced that it has been named a “Best Place to Work” by Triangle Business Journal. The 2017 list features the 50 top Triangle workplaces as judged by their employees through an independently […] The post Pendo Named “...
Pendo.io
Pendo.io
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New blog articles detected.

  • Pendo Completes SOC 2 Type 1 Audit
    As an extension of your product, we believe that security and other controls at Pendo must be central to everything we do.  Our customers expect that Pendo will keep their information secure, ensure the integrity and performance of their applications, and maintain the confidentiality and privacy of their data.  In return, Pendo not only wants […] The post Pendo Completes SOC 2 Type 1 Audit appeare...
Pendo.io
Pendo.io
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New blog articles detected.

  • Reinventing NPS Analysis
    New Net Promoter ScoreSM data visualizations provide deeper insight into the behaviors that drive satisfaction “NPS Everything”! That’s the recommendation of Bessemer’s 2017 State of the Cloud report. SaaS companies (and lots of other companies — including 66% of the Fortune 1000) are turning to Net Promoter Scores as a key metric of company performance. […] The post Reinventing NPS Analysis appea...
Pendo.io
Pendo.io
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New blog articles detected.

  • Going all-in on mobile: Welcome Insert to the Pendo Family
    Today we’re announcing the acquisition of Insert, a mobile app engagement solution.   When we started Pendo, our initial goal was to build a platform we ourselves could use. Many of us came from a B2B SaaS background (specifically web-based products), and we knew it well, so that was our focus. As we went to […] The post Going all-in on mobile: Welcome Insert to the Pendo Family appeared first on ...
Pendo.io
Pendo.io
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New blog articles detected.

  • How We Built Pankbot
    Last week, Pendo hosted our second, semi-annual hackathon, or, as we like to call it, Bias to Hack. During this round of Bias to Hack, I sat back and joined another team; six months ago, however, I was pitching my own idea. It was an idea that would make the lives of Pendozers much easier […] The post How We Built Pankbot appeared first on Pendo Blog.
Pendo.io
Pendo.io
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New blog articles detected.

  • Fireside Chat with Megan Quinn, Former PM at Google & Square
    The question of where exactly do Product Managers come from has a variety of answers. Some PMs are former founders, some are Computer Science grads, but many have unique backgrounds that prove their ability to pick winning products. That’s the case for Megan Quinn, General Partner at Spark Capital, who spoke with Pendo founder Todd Olson […] The post Fireside Chat with Megan Quinn, Former PM at Go...
Pendo.io
Pendo.io
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New blog articles detected.

  • Get Going at GopherCon
    The Go community is growing by leaps and bounds: a fact borne out by the 2017 TIOBE programming language popularity index, which shows Go moving up to tenth place from last year’s 55th place. Further proof of Go’s rapid ascent was evident to those who attended the recent GopherCon in Denver, CO. Imagine hanging out […] The post Get Going at GopherCon appeared first on Pendo Blog.
Pendo.io
Pendo.io
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New blog articles detected.

  • Four New Executives Hired At Pendo
    Raleigh, NC – July 25, 2017 – Pendo, a data-driven platform that helps companies deliver great software product experiences, today announced four new executives to help support its record growth. Pendo sees success recruiting top talent to Raleigh and announces four new executive hires: Chief Product Officer, Vice President of Customer Success, Vice President of Sales […] The post Four New Executi...
Pendo.io
Pendo.io
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New blog articles detected.

  • Pendo Story: Insightly
    In-app messages increase onboarding engagement by 1540% and triple freemium conversions Teresa Roche is the Director of Customer Success for Insightly, a simple to use yet powerful CRM system for small and midsize businesses. “We are the CRM for building customer relationships,” said Teresa. “[Insightly] offers all the core salesforce automation capabilities that businesses need, […] The post Pend...
Pendo.io
Pendo.io
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New blog articles detected.

  • In-App NPS Surveys: The Best Delivery Method?
    Best practices for Net Promoter surveys is one of the areas where we see the most interest from our customers and prospects. We got a ton of questions in our recent NPS Coffee Talk webinar including several about how to best deploy NPS surveys. We find that in-app NPS surveys can yield a number of […] The post In-App NPS Surveys: The Best Delivery Method? appeared first on Pendo Blog.
Pendo.io
Pendo.io
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New blog articles detected.

  • The Agent
    Since I started working at Pendo, people often ask, “What is Pendo?” From an engineering perspective, if Pendo is one thing it would be what we call “The Agent.” The agent is a bundled set of JavaScript code that makes use of almost everything capable inside of a web browser. When our customers want to […] The post The Agent appeared first on Pendo Blog.
Pendo.io
Pendo.io
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New blog articles detected.

  • Fuel Adoption: A Guide for Proactive Processes
    Today’s post is authored by Kayla Murphy, Director of Customer Advocacy, Success & Growth at Trustfuel as part of an ongoing series on product adoption. We will wrap the series with a joint webinar about adoption best practices for both product and customer success teams on July 20th. Adoption 101: How to Measure, Track and […] The post Fuel Adoption: A Guide for Proactive Processes appeared first...
Pendo.io
Pendo.io
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New blog articles detected.

  • Pendo Secures $25M Series C Funding Led By Meritech Capital Partners
    RALEIGH, NC – (Marketwire – July 13, 2017) – Pendo today announced it has raised $25 million in Series C financing led by Meritech Capital Partners. The round includes additional participation from existing investors Battery Ventures, Contour Venture Partners, Core Capital Partners, IDEAFund Partners, Salesforce Ventures and Spark Capital. In addition, Meritech Capital Partners’ General […] The po...
Pendo.io
Pendo.io
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Pendo.io
Pendo.io
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  • Feature Adoption 101 – Promotion, Measurement, & Acceleration
    A Quick Primer for Software Product and Customer Success Teams Software companies are naturally excited when they go to roll out a major new feature.  And in a perfect world, that feature is immediately, and enthusiastically adopted by every customer.  In reality, however, that often isn’t the case.  In the software industry, feature adoption is […] The post Feature Adoption 101 – Promotion, Measu...
Pendo.io
Pendo.io
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New blog articles detected.

  • 6 Ways to Build a Successful NPS Program
    As a company grows, it’s important to establish a baseline for customer loyalty. Invoca, a call tracking and analytics company, was trying to do just that when they implemented their NPS program. They were able to not only establish that baseline, but also understand and predict product retention, identify areas for product improvement, and expose […] The post 6 Ways to Build a Successful NPS Prog...
Pendo.io
Pendo.io
Blog Post

New blog articles detected.

  • Introducing Guide Throttling & Ordering
    Here at Pendo, we spend a lot of time talking about the value of targeting the in-app messages that you show to your users.  Targeting is valuable for two important reasons: One ensures that the messages you’re putting in front of your users are specifically relevant to them (i.e you’re not announcing admin-level features to […] The post Introducing Guide Throttling & Ordering appeared first on Pe...
Pendo.io
Pendo.io
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New blog articles detected.

  • Exercising Our Bias To HACK
    At the end of last quarter, the engineering team celebrated a really stupendous year for Pendo by hosting our first company hackathon: Bias To HACK. It wasn’t your typical hackathon. No one locked us in the office with an endless supply of caffeine and pizza, like some code-fueled middle school lock-in. We didn’t stay up […] The post Exercising Our Bias To HACK appeared first on Pendo Blog.
Pendo.io
Pendo.io
Blog Post

New blog articles detected.

  • Pendo Story: SiteCompli
    In-app feature announcements and user onboarding drive a 20x increase in adoption and 47% increase in user engagement Kristen Hariton is a Senior Product Marketing Manager at SiteCompli, a platform for real estate compliance.  “We launched our first product in New York City, one of the toughest real estate markets in the world.  As a […] The post Pendo Story: SiteCompli appeared first on Pendo Blo...
Pendo.io
Pendo.io
Blog Post

New blog articles detected.

Pendo.io
Pendo.io
Blog Post

New blog articles detected.

  • Building NPS Cross Product Usage, Pt. 2
    Net Promoter has become a universal way of polling and benchmarking customer happiness. Despite the high adoption rates, we are still lacking data about what a “good” or “bad” NPS looks like. The Net Promoter System was developed to help companies gauge the success of their user base as a whole – this means it […] The post Building NPS Cross Product Usage, Pt. 2 appeared first on Pendo Blog.
Pendo.io
Pendo.io
Blog Post

New blog articles detected.

  • 6 Events to Attend this June
    The Pendo team is hitting the road this month with events across the country and beyond. Be sure to catch our team in Paris, Boston, San Francisco, Nashville, and New York City throughout June. Then, we’ll be hosting our first annual Pendomonium Roadshow in Atlanta, Georgia on June 16.  Check out our schedule below and register for […] The post 6 Events to Attend this June appeared first on Pendo ...
Pendo.io
Pendo.io
Blog Post

New blog articles detected.

  • How to Breakthrough Team Tension With NPS
    Five years ago, if you asked any executive where they felt the most tension within their business, you would receive a pretty consistent answer: sales and marketing. Both teams have the same goals — generate leads and resonate with their target market but sometimes they struggle with the give and take. Determining how best to […] The post How to Breakthrough Team Tension With NPS appeared first on...
Pendo.io
Pendo.io
Blog Post

New blog articles detected.

  • Pendo Story: Cisco Cloudlock
    “We need to alert our customers quickly — let’s use Pendo.” The size and scope of the recent OAuth attack targeted towards Google Docs users was deeply alarming, and at the same time validated much of what Cisco Cloudlock has been predicting. “We’ve been talking about OAuth as a new attack vector for years,” said Jennifer […] The post Pendo Story: Cisco Cloudlock appeared first on Pendo Blog.
Pendo.io
Pendo.io
Blog Post

New blog articles detected.

  • Building Customer Loyalty with NPS
    This post was written by Dan Larsen, Senior Product Manager at Henry Schein. As tech has taken a larger stake in our economy and the number of users of platforms has grown, the one- on- one relationship between business managers and customer has become impossible to maintain. Even managers of small and mid-size companies find […] The post Building Customer Loyalty with NPS appeared first on Pendo ...
Pendo.io
Pendo.io
Blog Post

New blog articles detected.

  • Pendo Story: WebPT
    WebPT is an electronic medical record (EMR) platform for the physical therapy industry. They provide clinics with end-to-end tools for patient management, claims, and billing. Bradley LaFave is the Product Marketing Manager at WebPT — focused on product and feature launches, user feedback, and engagement. “Pendo has made a big difference for us when it […] The post Pendo Story: WebPT appeared firs...
Pendo.io
Pendo.io
Blog Post

New blog articles detected.

  • Building NPS Cross Product Usage Analysis: Part 1
    At Pendo, we push all of our NPS surveys into Slack to stay on top of user feedback. The channel, named #proj-nps, is one of many slack channels that I happen to receive notifications on both desktop and mobile. Why? I want to read this content, in real time. It is not only insightful but also […] The post Building NPS Cross Product Usage Analysis: Part 1 appeared first on Pendo Blog.
Pendo.io
Pendo.io
Blog Post

New blog articles detected.

  • How Salesforce Reimagined Their Trial Experience With Pendo
    Jonathan Pappas, Director of Product Management at Salesforce What’s important for a trial experience? How might you prepare to improve your trial? Jonathan Pappas, Director of Product Management at Salesforce, addressed these questions and more at Pendomonium 2017. Jonathan discussed how Salesforce was able to reimagine and reimplement their trial experience for Assistly, now known […] The post H...

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