Pendo.io
Pendo.io
Blog Post
  • To create products that customers love and can’t live without, product managers need to grasp how different types of users engage with their products and features. They need to ask questions like: Which user segments are adopting a new feature at high rates and which ones are sluggish? How can I consolidate various user data […] The post Trends Fosters Improved Insights and In-App Analysis appeare...

Pendo.io
Pendo.io
Blog Post
  • The LinkedIn Top 50 Startup recognized by NC Technology Association as Small Tech Company of the Year and most innovative use of technology for customer service RALEIGH, NC—Nov. 13, 2017—Pendo.io, creator of the leading SaaS-based Product Experience Platform, today announced that it has been selected as the 2017 winner of two award categories at the […] The post Pendo Wins Two 2017 NC Tech Awards ...

Pendo.io
Pendo.io
Blog Post
  • Are your customers getting ongoing value from your product? You may think that you know the answer, but without clear metrics to understand and optimize the product experience, at best, you are making an educated guess. Customer success and product organizations both measure user engagement patterns and have a rich overlap of key metrics they […] The post 5 Metrics That Matter for Product and CS T...

Pendo.io
Pendo.io
Blog Post
  • This post was written by Dan Larsen, Senior Product Manager at Henry Schein and host of the Founder Story Podcast. One of my all-time favorite books is titled Strengths Finder, authored by Tom Rath. The opening paragraph of the book reads: “At its fundamentally flawed core, the aim of almost any learning program is to […] The post Focus on your strengths with NPS appeared first on Pendo Blog.

Pendo.io
Pendo.io
Blog Post

Why Raleigh?

  • Why Raleigh? It’s a question I get often when I share were Pendo is headquartered. I wish I had created an exhaustive spreadsheet and/or poll evaluating many cities and picked Raleigh on a set of conditions representing an optimal place to create a company. The truth is that I was recruited to Raleigh in 2001 […] The post Why Raleigh? appeared first on Pendo Blog.

Pendo.io
Pendo.io
Blog Post
  • The CEO of one of LinkedIn’s Top 50 Startups for 2017 will join two other panelists to discuss how to achieve Silicon-Valley-style success without a Silicon Valley address RALEIGH, NC—Nov. 2, 2017—Pendo.io, creator of the leading web-based Product Experience Platform, today announced that co-founder and CEO, Todd Olson, is one of three executives from across […] The post Pendo CEO Todd Olson to Sp...

Pendo.io
Pendo.io
Blog Post
  • Last week, Pendo teamed up with our friends at ProductPlan to explore how product and UX teams can come together to build exceptional products. The webinar, which featured Annie Dunham, ProductPlan’s Director of Product Management; and Kelsey Hughes, UX Designer at Pendo, discussed how their teams embrace sometimes overlapping responsibilities to collaborate in delivering an […] The post Tips from...

Pendo.io
Pendo.io
Blog Post
  • The most effective product managers are visionary empathizers, able to understand their customer, in at least some particular domains, better than these customers understand themselves. These product managers are able to respond to explicit user requests and to think big picture to imagine a holistic customer journey. From this perspective, they’re able to toggle between […] The post 5 Things Prod...

Pendo.io
Pendo.io
Blog Post
  • This blog is written by Cliff Gilley, Technical Product Manager at K2 and The Clever PM Among the many roles within technology and product companies, most are well-defined with a clear and definitive understanding of the roles and responsibilities expected, with strong similarities found across the field. Developers write code; Quality Assurance tests use scenarios; SDETs […] The post What is Prod...

Pendo.io
Pendo.io
Blog Post
  • Written by Emily Hardin, Product Manager at FoodLogiQ I’m not going to lie. It is not easy being a product manager and a parent of two young children. Working at a rapidly growing technology company like FoodLogiQ sometimes means long weeks and wearing many different hats. There are similarities between my job and parenting. I […] The post Think Like a Parent and Excel at Product Management appear...

Pendo.io
Pendo.io
Blog Post
  • Downtown Raleigh Office Space Supports Strategy to Double Headcount in 2018RALEIGH, NC—SEPT. 20, 2017—Pendo.io, creator of the leading web-based Product Experience Platform, today announced that it has been named a “Best Place to Work” by Triangle Business Journal. The 2017 list features the 50 top Triangle workplaces as judged by their employees through an independently […] The post Pendo Named “...

Pendo.io
Pendo.io
Blog Post
  • As an extension of your product, we believe that security and other controls at Pendo must be central to everything we do.  Our customers expect that Pendo will keep their information secure, ensure the integrity and performance of their applications, and maintain the confidentiality and privacy of their data.  In return, Pendo not only wants […] The post Pendo Completes SOC 2 Type 1 Audit appeare...

Pendo.io
Pendo.io
Blog Post
  • New Net Promoter ScoreSM data visualizations provide deeper insight into the behaviors that drive satisfaction “NPS Everything”! That’s the recommendation of Bessemer’s 2017 State of the Cloud report. SaaS companies (and lots of other companies — including 66% of the Fortune 1000) are turning to Net Promoter Scores as a key metric of company performance. […] The post Reinventing NPS Analysis appea...

Pendo.io
Pendo.io
Blog Post
  • Today we’re announcing the acquisition of Insert, a mobile app engagement solution.   When we started Pendo, our initial goal was to build a platform we ourselves could use. Many of us came from a B2B SaaS background (specifically web-based products), and we knew it well, so that was our focus. As we went to […] The post Going all-in on mobile: Welcome Insert to the Pendo Family appeared first on ...

Pendo.io
Pendo.io
Blog Post
  • Last week, Pendo hosted our second, semi-annual hackathon, or, as we like to call it, Bias to Hack. During this round of Bias to Hack, I sat back and joined another team; six months ago, however, I was pitching my own idea. It was an idea that would make the lives of Pendozers much easier […] The post How We Built Pankbot appeared first on Pendo Blog.

Pendo.io
Pendo.io
Blog Post
  • The question of where exactly do Product Managers come from has a variety of answers. Some PMs are former founders, some are Computer Science grads, but many have unique backgrounds that prove their ability to pick winning products. That’s the case for Megan Quinn, General Partner at Spark Capital, who spoke with Pendo founder Todd Olson […] The post Fireside Chat with Megan Quinn, Former PM at Go...

Pendo.io
Pendo.io
Blog Post
  • The Go community is growing by leaps and bounds: a fact borne out by the 2017 TIOBE programming language popularity index, which shows Go moving up to tenth place from last year’s 55th place. Further proof of Go’s rapid ascent was evident to those who attended the recent GopherCon in Denver, CO. Imagine hanging out […] The post Get Going at GopherCon appeared first on Pendo Blog.

Pendo.io
Pendo.io
Blog Post
  • Raleigh, NC – July 25, 2017 – Pendo, a data-driven platform that helps companies deliver great software product experiences, today announced four new executives to help support its record growth. Pendo sees success recruiting top talent to Raleigh and announces four new executive hires: Chief Product Officer, Vice President of Customer Success, Vice President of Sales […] The post Four New Executi...

Pendo.io
Pendo.io
Blog Post
  • In-app messages increase onboarding engagement by 1540% and triple freemium conversions Teresa Roche is the Director of Customer Success for Insightly, a simple to use yet powerful CRM system for small and midsize businesses. “We are the CRM for building customer relationships,” said Teresa. “[Insightly] offers all the core salesforce automation capabilities that businesses need, […] The post Pend...

Pendo.io
Pendo.io
Blog Post
  • Best practices for Net Promoter surveys is one of the areas where we see the most interest from our customers and prospects. We got a ton of questions in our recent NPS Coffee Talk webinar including several about how to best deploy NPS surveys. We find that in-app NPS surveys can yield a number of […] The post In-App NPS Surveys: The Best Delivery Method? appeared first on Pendo Blog.

Pendo.io
Pendo.io
Blog Post

The Agent

  • Since I started working at Pendo, people often ask, “What is Pendo?” From an engineering perspective, if Pendo is one thing it would be what we call “The Agent.” The agent is a bundled set of JavaScript code that makes use of almost everything capable inside of a web browser. When our customers want to […] The post The Agent appeared first on Pendo Blog.

Pendo.io
Pendo.io
Blog Post
  • Today’s post is authored by Kayla Murphy, Director of Customer Advocacy, Success & Growth at Trustfuel as part of an ongoing series on product adoption. We will wrap the series with a joint webinar about adoption best practices for both product and customer success teams on July 20th. Adoption 101: How to Measure, Track and […] The post Fuel Adoption: A Guide for Proactive Processes appeared first...

Pendo.io
Pendo.io
Blog Post
  • RALEIGH, NC – (Marketwire – July 13, 2017) – Pendo today announced it has raised $25 million in Series C financing led by Meritech Capital Partners. The round includes additional participation from existing investors Battery Ventures, Contour Venture Partners, Core Capital Partners, IDEAFund Partners, Salesforce Ventures and Spark Capital. In addition, Meritech Capital Partners’ General […] The po...

Pendo.io
Pendo.io
Page Design Update
Pendo.io
Pendo.io
Blog Post
  • A Quick Primer for Software Product and Customer Success Teams Software companies are naturally excited when they go to roll out a major new feature.  And in a perfect world, that feature is immediately, and enthusiastically adopted by every customer.  In reality, however, that often isn’t the case.  In the software industry, feature adoption is […] The post Feature Adoption 101 – Promotion, Measu...

Pendo.io
Pendo.io
Blog Post
  • As a company grows, it’s important to establish a baseline for customer loyalty. Invoca, a call tracking and analytics company, was trying to do just that when they implemented their NPS program. They were able to not only establish that baseline, but also understand and predict product retention, identify areas for product improvement, and expose […] The post 6 Ways to Build a Successful NPS Prog...

Pendo.io
Pendo.io
Blog Post
  • Here at Pendo, we spend a lot of time talking about the value of targeting the in-app messages that you show to your users.  Targeting is valuable for two important reasons: One ensures that the messages you’re putting in front of your users are specifically relevant to them (i.e you’re not announcing admin-level features to […] The post Introducing Guide Throttling & Ordering appeared first on Pe...

Pendo.io
Pendo.io
Blog Post
  • At the end of last quarter, the engineering team celebrated a really stupendous year for Pendo by hosting our first company hackathon: Bias To HACK. It wasn’t your typical hackathon. No one locked us in the office with an endless supply of caffeine and pizza, like some code-fueled middle school lock-in. We didn’t stay up […] The post Exercising Our Bias To HACK appeared first on Pendo Blog.

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