Pendo.io
Pendo.io
Blog Post
  • It says you should start using NPS Understanding customer sentiment—and how the product experience influences sentiment—is one of the most important challenges that digital product teams face. The Net Promoter System (NPS) has emerged as a promising solution. With a single survey question and  easily benchmarked numerical score it’s simple to implement and track. This […] The post What Does The Vo...

Pendo.io
Pendo.io
Blog Post
  • We’re live at the Mind the Product conference today in San Francisco, introducing to conference attendees a new offering from Pendo. Pendo Vox makes it free and easy to launch an NPS campaign and begin collecting feedback from users in-app or via email. Here’s how it works: Check out our social media accounts to learn […] The post Pendo Introduces Pendo Vox, a Free NPS Tool for Digital Product Tea...

Pendo.io
Pendo.io
Blog Post
  • Kate Helin was a fresh college graduate implementing a new HR system for the Department of Defense when she learned the nuance of data protection in business. A consultant on the project, Kate’s role was to work with various stakeholders and software engineers to ensure the right people had access to the right information. Her […] The post Meet Pendo’s First Data Protection Officer appeared first ...

Pendo.io
Pendo.io
Blog Post
  • What’s in your product stack? Until recently this question was met with blank stares. Today, there is broad ecosystem of purpose-built tools emerging for product teams. As product management becomes more and more data-driven, a core set of solutions is coming together bound by a shared layer of data. This is the new Pendo product […] The post Introducing the Product Cloud Alliance: An Integrated T...

Pendo.io
Pendo.io
Blog Post
  • The Product Cloud continues to evolve since we announced it at Pendomonium in March. Today, we’re building on that announcement with a new alliance between six leading vendors all committed to serving digital product teams. We’re especially excited about a joint eBook and microsite that take readers along a whimsical animated journey through the product […] The post Pendo Announces Product Cloud A...

Pendo.io
Pendo.io
Blog Post
  • Unless you’ve been vacationing under a rock for the past several months, the new GDPR regulations have been largely inescapable. The deluge of emails from nearly every vendor announcing compliance initiatives and updated privacy policies has spawned a number of humorous memes, and a not insignificant amount of customer irritation. Now that the dust has settled […] The post Why In-App Messages Trum...

Pendo.io
Pendo.io
Blog Post
  • Last week, the Pendo team joined hundreds of passionate product practitioners in Salt Lake City for the annual Front Case Study conference. We came together to learn, train and inspire each other in our crafts, and have some fun in the process. So what is a case study conference anyway? The Front team pulled out […] The post The Intersection of Form and Function: Inspiring Product Creativity at Fr...

Pendo.io
Pendo.io
Blog Post
  • Creating an approach for the new European regulations has been a daunting task for many software companies. But not necessarily for Zmags. Using Pendo, the team is getting the required information in front of each and every customer and keeping detailed documentation to comply with the new laws. Zmags initially purchased Pendo to offer users […] The post Zmags Saved Six Weeks of Development Using ...

Pendo.io
Pendo.io
Blog Post
  • Pendo is proud to share that we’ve ranked one of Inc. Magazine’s Best Workplaces for 2018. According to Inc., 1,800 companies submitted for this honor and more than 81,000 U.S. employees filled out surveys earlier this year. It feels pretty special to be named one of 285 winners, and one of just 11 companies from […] The post Pendo Named One of Inc. Magazine’s Best Workplaces of 2018 appeared firs...

Pendo.io
Pendo.io
Blog Post
  • As an extension of your product, we believe that security and privacy must be central to everything we do. As product people, we wouldn’t want to add anything to our product that erodes these core tenets. Pendo provides a robust security and privacy program that carefully considers data protection across our services. The EU General Data Protection Regulation […] The post Pendo is Committed to Com...

Pendo.io
Pendo.io
Blog Post
  • A Pendo news release out today covers highlights of our first quarter, including significant customer, bookings and product usage growth, two product launches, a successful annual conference and a bold editorial strategy. The text of the release is below: Pendo.io, creator of the leading product cloud for digital products and data-driven product teams, today reported highlights […] The post Pendo ...

Pendo.io
Pendo.io
Blog Post
  • It’s been an exciting week at Pendo. First, we watched CEO Todd Olson on CNBC yesterday during the closing bell ceremony at NASDAQ, which he attended as part of the Cloud NY Summit taking place today in New York City. We also received word that Todd is a finalist for EY Entrepreneur of the Year in […] The post Pendo CEO Todd Olson Named EY Entrepreneur Of The Year® 2018 Award Finalist in the South...

Pendo.io
Pendo.io
Blog Post
  • Personalized in-app user onboarding saves over 300 customer success hours without losing the ‘white glove’ experience BombBomb is a tool that allows customers to get face-to-face with more people, more often through simple video email. The BombBomb platform allows people to get personal with their connections to inspire engagement and build stronger relationships. They partnered […] The post Pendo...

Pendo.io
Pendo.io
Blog Post
  • Latest Pendo release includes new product analytics features, integrations with third-party tools, and a new integration hub architecture that makes extensibility virtually limitless. RALEIGH, NC—MARCH 20, 2018—Pendo.io, creator of the leading product cloud for digital products and data-driven product teams, today announced several new capabilities, which together, form the basis of the industry’s...

Pendo.io
Pendo.io
Blog Post
  • This week, Pendo hosts 400 product leaders for our annual Pendomonium conference in Raleigh. Today, as we kick off the first day of Pendomonium, we’re announcing exciting new product capabilities, which in combination, form what we’re calling the product cloud. What’s a Product Cloud? In today’s press release, Pendo co-founder and CEO, Todd Olson said: […] The post An Open Cloud for Product Leader...

Pendo.io
Pendo.io
Blog Post
  • As the rollout of the new EU General Data Protection Regulation looms, many product teams are both apprehensive about compliance, yet unclear about what the regulations mean for their products, and whether they will be impacted by them. Given the scope, and significant penalties for non-compliance – it’s best to assume that your product and […] The post Understanding GDPR – A Primer for SaaS Produ...

Pendo.io
Pendo.io
Blog Post
  • Today, we announced the addition of integrated native mobile analytics, surveys, announcements, and guidance to the Pendo platform. Hear from Pendo CEO Todd Olson and Udi Levin on the integration of company, culture and technology: Modern software experiences are rarely contained to one channel or device. Today, the average user toggles between multiple screens and devices over […] The post Pendo’...

Pendo.io
Pendo.io
Blog Post
  • In the five months since Pendo’s acquisition of Israel-based Insert.io, the company has integrated company, culture and capability to yield an even stronger and better Pendo RALEIGH, NC and BARCELONA, SPAIN—FEB. 27, 2018—Pendo.io, creator of the leading SaaS-based Product Experience Platform, today announced a significant product update that brings together product analytics, feedback, and in-app ...

Pendo.io
Pendo.io
Blog Post
  • As Pendo’s first director of communications, I get a lot of questions about what I do here. Media relations, speaking and awards submissions, writing, editing and social media strategy are typically on the list. But I recently added a new responsibility—wrangler of dinosaurs. In the planning stages for our recent office move, we decided a […] The post Pendo Dino Move Adventure Celebrates Raleigh R...

Pendo.io
Pendo.io
Blog Post
  • Pendo reports substantial annual revenue and customer growth as it opens a new downtown Raleigh headquarters and preps to add more than 100 new jobs Pendo.io, creator of the leading SaaS-based Product Experience Platform, today reported highlights from its fiscal year, which ended January 31, 2018. Notable milestones include substantial growth in bookings, new customers, […] The post Pendo Exits F...

Pendo.io
Pendo.io
Blog Post
  • A seminal study of 300 product leaders creates baseline of understanding around the evolving role of product management within technology organizations. RALEIGH, NC—FEB. 22, 2018—Pendo.io, creator of the leading SaaS-based Product Experience Platform, today released the results of the inaugural State of Product Leadership Survey. The survey is a unique body of research on the […] The post Pendo Pu...

Pendo.io
Pendo.io
Blog Post
  • We recently kicked off the first Pendorama in one of our favorite cities – Boston. Customers from nearly two dozen technology companies across the city came together to learn Pendo best practices from product leaders at Rapid7, InsightSquared and Dispatch.me. There was incredible discussion, networking and plenty of pizza. We left the city inspired by […] The post Pendorama: Building Community Aro...

Pendo.io
Pendo.io
Blog Post
  • Pendo.io, creator of the leading SaaS-based Product Experience Platform, today announced the launch of ProductCraft, a destination editorial site designed to deliver insights by and for product leaders. Pendo will unveil ProductCraft at the SaaStr conference, February 6-8 in San Francisco. As product managers ascend into leadership roles in today’s technology companies, taking on broader […] The p...

Pendo.io
Pendo.io
Blog Post
  • As product experience becomes more important in many software companies, the product manager role is undergoing a fairly dramatic shift. The function of product teams is growing and product leadership is constantly learning and evolving. Success is no longer measured by velocity and roadmap delivery; it’s more about how well your product performs, how much […] The post How Will the Product Manager...

Pendo.io
Pendo.io
Blog Post
  • Set on the stunning slopes of Utah Olympic Sports Park, last week’s Front UX and Product Management bootcamp was jam-packed with best practices, tactical tips and a bit of skiing too. The annual Park City event took place over two days, and included four tracks and 20 courses led by industry leaders from across the country. […] The post Front UX Bootcamp: Product Learning and Practice at 7,000 Fee...

Pendo.io
Pendo.io
Blog Post
  • Today, Pendo announced former Marketo global sales executive Bill Binch as its first chief revenue officer. Binch is Pendo’s ninth executive hire in the last 12 months, rounding out a leadership team poised to repeat exponential sales and customer growth in 2018. Binch is a key hire as Pendo expands into new market segments and […] The post Capping a Year of Explosive Growth, Pendo Hires Former Ma...

Pendo.io
Pendo.io
Blog Post
  • Pendo customer, Sprinklr, helps the world’s largest brands do marketing, advertising, care, sales, research, and commerce on Facebook, Twitter, LinkedIn, and 23+ other channels globally—all on one integrated platform. With over 1200 customers—more than half in the Fortune 500—Sprinklr allows large enterprise companies to break down silos within their organizations. Director of Success Operations, ...

Pendo.io
Pendo.io
Blog Post
  • Phew! 2017 is in the books, and as I reflect on the past year, for Pendo, there is so much to celebrate. In 2017, we grew by literally every measure. We raised Series C funding, completed our first acquisition and launched some killer new features. We were named a LinkedIn Top 50 Startup, won two […] The post 2017 Retrospective: A Very Big Year for Pendo appeared first on Pendo Blog.