ProCTI - Computer Telephony Integration of your ERP or CRM with Lync or TAPI telephone system
ProCTI - Professional Computer Telephony Integration for Several Platforms
- Benefit from integrated computer telephony and connect your Skype for Business (Lync) or TAPI-able telephony system with your ERP or CRM System (e.g. Dynamics CRM, Dynamics NAV, ...)
- Determine individually and flexibly which stored information should be shown with a call in ProCTI (e.g. contact data, service cases, e-m...