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  • ASAP Deadlines – What to Do When Everything is Due Now
    Urgency is the baseline feeling in today’s professional world. Securing information and staying responsive is a stated hallmark of good client service. Unfortunately, the mind’s operational systems conspire to misguide our efforts and expectations. The primacy and recency effects prioritize the first thing on a list and the last thing placed into short term memory.[...]
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  • Reducing Friction – Smoothing the Way to Higher Productivity
    Layering on last month’s newsletter, Smooth is Fast (see it here), this month’s topic is Reducing Friction. I heard the phrase used recently by a friend of mine – Tom Nitopi, founder and CEO of NxGen Payment Services. Tom’s company is a global provider of payment processing solutions. He and his team spend their time[...]
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  • Smooth Is Fast – Drive A Ferrari To Learn Productivity
    Put driving a Ferrari on a closed race track on the bucket list. Nothing keeps your attention like navigating a $250K car into a hard right turn at 120 mph! The experience gets tattooed into your memory. What does that have to do with productivity? Watch the video snippet linked below and listen to what[...]
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  • Five-Step Delegation
    My recent collaboration Sean Murray at RealTime Performance has produced a one-day seminar for new managers at his Fortune 500 clients. Creating the program required that we narrowly focus some existing training components to help people who have never supervised others before. The delegation process was one key area that was simplified. It’s a potential land[...]
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  • Curing OneLastThingItis
    Beware the Risks of Optimism Even we “experts” fall prey to our base instincts. I was traveling last week. It was 6:00pm. My client dinner appointment was set for 6:45pm. It was a quick Uber ride from the hotel to the restaurant. All I needed was a post-workout shower and I was ready to go. [...]
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  • The Gulf Between Intention & Action
    We generally greet the new year with a sense of hope. It’s an internal time of renewal while everything around us sleeps. This hope is ephemeral, lasting only a month or so, but it is filled with the best of intentions. Unfortunately, the Gulf of Life separates our intentions from our actions to fulfill them. [...]
  • Seven Steps to Productive Meetings
    Meetings are the most expensive periods of time we spend together. It can be surprising to add up the loaded employee cost of a simple weekly status meeting. Consequently, meetings need to be highly productive to justify the expense. Effective Meeting Elements There are a host of learning points in that brief summary. Let’s focus [...]
  • Clearly Communicate the First Time
    Communicating is a holistic experience. We use words, tone, and body language when we’re communicating. The famous study conducted by Albert Mehrabian described how much each part of the message content contributed to the listener’s understanding of the message. Message Content Percentage of Meaning             Words 7%             Tone 38%             Body Language 55% Although [...]
  • The Space Between Your Ears
    The space between our ears contains the entire world, the known universe, existence itself. Everything we are exists between those few short inches. Ironically, that space needs to be as quiet as possible for us to focus. Focus is where productivity occurs and focus is a very quiet place. Quieting the Internal Noise The most [...]

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