Review Trackers
Review Trackers
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  • Early last year, online review site Yelp shared the results of a study showing that its reviews and ratings were (surprisingly) good indicators of physicians’ medical skill as well as patient satisfaction levels. According to findings, five-star-rated medical professionals performed significantly better than those rated lower, and that they were more likely to be selected by sicker patients. Thi...

Review Trackers
Review Trackers
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  • In the last five years, the Net Promoter Score (NPS) has become the standard by which businesses measure customer satisfaction as it relates to both customer retention and customer loyalty. Both enterprise-level and entrepreneurial initiatives have fully embraced the value provided by one of the simplest but most effective methodologies currently available to those willing to be proactive in the...

Review Trackers
Review Trackers
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  • YOUR GUIDE TO RESPONDING TO POSITIVE REVIEWS Originally posted: http://www.reviewtrackers.com/respond-positive-reviews/ Is this post even necessary? Do you even have to do anything whenever you get a positive review online? Surely, there is no strategy that could make a happy customer… happier? Sure, a business owner or marketer will have to respond to negative reviews, but if customers have n...

Review Trackers
Review Trackers
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  • Originally posted: http://www.reviewtrackers.com/business-owner-delete-bad-yelp-google-reviews/ If you are a business owner or simply care about what your customer’s are saying about your brand online, you have probably come to the realization by now that online review sites can (and will) make a dent on your revenue if left unchecked. With the upcoming release of “Billion Dollar Bully” the kicks...

Review Trackers
Review Trackers
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  • If you haven’t claimed your business yet on TripAdvisor, now is the time to do it. With the site, you’ll be able to connect with customers and travelers from all over the world, and generate unique new opportunities to build your brand and grow your business. Here’s the ReviewTrackers guide on how to claim your business listing on TripAdvisor.

Review Trackers
Review Trackers
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  • Learn More: www.reviewtrackers.com Making the shift towards customer experience management offers your brand a means to perceive and refine customer experience along every step on the customer’s path. This allows for a uniformity which otherwise would not exist. Besides regulating interactions to create consistent customer conversations, here are 6 other benefits: 1. Easily measure customer sati...

Review Trackers
Review Trackers
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  • 1. Evangelism. Customers who love your product will sell more than your sales team. 2. Transparency is everything. The more customers know about who they are buying from, the more likely they will return. 3. Listening. Social media has created a dialogue between brands and consumers. 4. Empathy. Show your customers that you really care about their feedback by responding and apologizing when ...

Review Trackers
Review Trackers
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  • • Majority of Americans (85%) report knowing that a business has positive reviews makes them more likely to purchase their products or services. Americans Provide Both Positive and Negative Feedback • Of the Americans (51%) who have ever written online reviews for businesses, products or services, the vast majority (82%) wrote both negative and positive reviews. • Just 1% of Americans have writ...

Review Trackers
Review Trackers
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  • Presented by ReviewTrackers' Emily Carl, this webinar will focus on the critical importance and impact of online customer reviews on business search results and bottom-line revenue. Online reviews are absolutely crucial to the reputation and economic health of any business; learn the best practices to leverage your positive customer reviews to improve your search rankings, attract new customers, ...

Review Trackers
Review Trackers
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  • As any successful local business owner today will tell you, getting listed and establishing a business profile on Yelp is a no-brainer. For consumers, the popular online review site is one of the most influential sources of insight and information on businesses in a wide range of categories, such as restaurants, hospitality, retail and shopping, healthcare, and more. For businesses, meanwhile, Y...

Review Trackers
Review Trackers
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  • If we’ve learned anything in the last five years, its customer-driven marketing strategies are uniquely qualified to facilitate a win-win situation for businesses willing to listen and engage their customers. Try it… tweet at us and watch us respond. Marketing strategists around the globe are embracing marketing practices that do more than monitor customer feedback. Instead, they seek to fully...

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