Einstein Platform Services allow you to build AI-powered apps fast by making the power of image recognition and natural language processing accessible to anyone, regardless of skill level. You can easily train deep learning models at scale using Einstein’s integrated REST APIs in Apex and Heroku. Integrate deep learning models into your apps with with Einstein Vision and Language to unlock valuabl...
Organizations coming from highly regulated industries, can embed strong encryption at rest capabilities to more sensitive, proprietary, regulated data, while controlling the lifecycle of their encryption keys. Enhancements in this release inclue additional fields available for encyrption and the new Encryption Statistics page. In the Spring '18 release, new fields available for encryption include:...
Set up for success with the Setup Guide for Field Service Lightning. Easily configure service territories, define work, assign agents, dispatchers, mobile workers, and skill sets, all in one place. Ensure you have the right territories, skills and resources to handle the complexities of your business and service operation, and fine tune over time.
Take full control of your Web Snap-ins chat experience and match your company's unique branding with Lightning components. Now in Spring '18, customize the pre-chat form and use direct-to-button routing, automated invitations, and sensitive data rules to ensure you're delivering a personalized experience to your customers.
Take your social customer service to the next level with more customer visibility than ever before, right from within the Lighting Service Console. Agents can easily personalize customer conversations and close cases faster with at-a-glance details about a customer's social persona, previous conversations and interactions, sentiment, and even influencer status.
mySalesforce, a new capability that allows for Salesforce apps to be published to the App Store and Google Play with customers' own branding is now GA. Customers can now publicly distribute their own-branded mobile app, replacing the Salesforce branding (logos, colors, icons and more) with their own.
The new Open Commerce API Explorer gives developers a one-stop-shop for all Commerce Cloud OCAPI API’s in a single portal and easy-to-use UI. Direct access to the API code and integration into the sandbox environments enhances continuous integration and allows developers to test and design new digital experiences more efficiently.
As part of myLightning, Lightning Flows lets you build the flow of your dreams with Lightning components in your screens. You can also now Pause your flow and pick it up later. The person who starts a flow isn't always the one who finishes it. Finally, make your flows a beautiful, guided experience by overriding the elements of the flow with design built by your Lightning component.
Recipes are so great that everybody wants to create one! Until now, you needed the Edit Analytics Dataflows permission to work with recipes, and that’s not a permission that you want to give to just anybody. So we introduced a new user permission that lets users create and edit recipes without giving them access to things that you don’t want them to touch, like dataflows and replication.
Analytics consumers and producers can query their data faster and easier than ever with the new enhanced explorer experience. The new chart building UI helps build your charts with granular level control on different visual properties, while the new history and property navigation view make it simple to navigate your data exploration journey.
The new Lightning report builder is now available for everyone. The completely redesigned look focuses on the business user that needs access to their data in minutes. It hides complexity of report building from users and exposes them to simple and intuitive interface that's seamless with the Lightning Experience.
New allocation rules allow retailers to reduce complexity around shipping logistics. Retailers are now able to easily configure and prioritize how items are shipped, and where they are shipped from. Pre-configured or custom rules can factor in sites to ship from (warehouses, stores, dropship), and how the orders are handled (e.g. splitting shipments).