SalesForce
SalesForce
YouTube Video
  • Customers are more connected than ever, service organizations must respond by delivering customer success moving from transactions to transformation. Turn every touchpoint into success through connected, intelligent, personalized and scalable experiences. Learn how Trailblazers like DoorDash are using the #1 B2C and B2B Service Platform to differentiate their brand and build lasting customer loyal...

SalesForce
SalesForce
YouTube Video
  • Analytics dashboards answer lots of business questions because you can interact with data. Faceting and bindings make dashboards interactive. Faceting is what causes widgets across your dashboard to filter when you click chart segments, toggles, and lists. Faceting is more or less automatic, although you can configure faceting from the Step panel. Bindings take things a bit further, letting you cu...

SalesForce
SalesForce
YouTube Video
  • This video showcases the benefits of working in Lightning Experience, the new and improved Salesforce. Learn how to find your personal settings, where to find your records and apps, and how to navigate records to find details and common actions. Explore built-in productivity and collaboration tools. Learn how to use Search. And meet the Homepage, where you can start your day well informed and read...

SalesForce
SalesForce
YouTube Video
  • Hear about some of the new and exciting features that you can expect from Field Service Lightning in the Summer 18 Release. • Expand your field service operation with the Field Service Lightning mobile app for Android. • Add any field service object to Lightning communities to give your partners and customers visibility into field service processes. • Guide Your Team with Path for Field Service

SalesForce
SalesForce
YouTube Video
  • The Summer ‘18 release is packed with powerful features that will help you build faster. In this live broadcast, Salesforce Admin Evangelists and Product Experts will walk you through our favorite new features in the Summer ‘18 release spanning reports and dashboards, Einstein and custom Metadata types. Key highlights: • Lightning Report Builder • Einstein Prediction Builder • Custom Metadata ty...

SalesForce
SalesForce
YouTube Video
  • For sales professionals, Summer '18 provides greater productivity benefits with Lightning and enables your team to work smarter with new levels of data insight across your organization! Join our Product Managers to hear our highlights including: • Core Sales features: Leads, Contacts, Campaigns, and Opportunities • Sales Productivity features • Sales Cloud Einstein • Lightning reports & dashboards

SalesForce
SalesForce
YouTube Video
  • Summer ‘18 is here to help you develop smarter, better apps that customers love. In this live broadcast, Salesforce Product Managers share the latest features and functionality that help build great apps. You'll see what's new with Lightning Framework, Visualforce, Salesforce DX, Lightning Flow, Service Cloud and more! In this live webcast, you can: • Discover new aspects of Lightning Framework, ...

SalesForce
SalesForce
YouTube Video
SalesForce
SalesForce
YouTube Video
  • Prepare for your transition to Service Cloud in Lightning Experience, including moving your Service Console and Service features from Salesforce Classic. This video discusses common rollout concepts for Lightning Experience. Resources: Trailhead -Get Started with Service Cloud for Lightning Experience -Make the Move to Lightning Experience Help -Lightning Experience Roadmap -What Features Are ...

SalesForce
SalesForce
YouTube Video
  • Use External Services to connect to a service of your choice. Then create a flow to invoke methods and use data from the external service in Salesforce, all with the help of a wizard. Resources: External Services: https://help.salesforce.com/articleView?id=external_services.htm Create a Flow: https://help.salesforce.com/articleView?id=vpm_designer_flow_create.htm

SalesForce
SalesForce
YouTube Video
  • Manage your tasks in Salesforce. It’s the ideal way to stay on top of your customer relationships. Salesforce gives you three ways to manage your tasks. The Kanban Board helps you keep all your opportunities and leads moving ahead through the sales process. Use the activity timeline on opportunities and leads to keep a finger on the pulse of each deal that you own. Use the task list to manage all ...

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