Chris Askew, SVP Worldwide Services, shares key success factors and performance results from Lenovos Net Promoter-based customer experience program. (Recorded at 2009 Net Promoter Conference in London)
Chris Askew, SVP Worldwide Services, shares the vision for Lenovos customer experience program and reinforces how customers control your company's destiny. (Recorded at 2009 Net Promoter Conference in London)
ING Global Head of Marketing Isabelle Conner on the benefits of Net Promoter and key learnings from their ongoing journey to improve the customer experience. (Recorded at 2009 Net Promoter Conference in London)
During a presentation at the 2009 Net Promoter® Conference, Virgin Media CEO Neil Berkett shares financial benefits his company has seen as a result of their Net Promoter program and his personal insights on the power behind the Net Promoter metric.
Virgin Media CEO Neil Berkett explains at the 2009 Net Promoter Conference how deeply Net Promoter is ingrained into his organization. It's a part of the company's balanced scorecard and executive-level compensation.
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