SchoolKeep
SchoolKeep
Blog Post
  • Introduction The customer success landscape has changed. Technology companies are producing more complex software, which can often overwhelm customers during the onboarding process. As a result, it's common for these customers - whether it's a lawyer adopting a new solution to manage his legal practice or the doctor trying to learn new medical software while treating patients - to quickly aban...

SchoolKeep
SchoolKeep
Blog Post
  • When we launched SchoolKeep, our goal was to empower educators to create and sell online courses. Soon after our launch in January of 2015, we gained traction with forward-thinking companies, such as Airbnb and Lyft. These organizations recognized the value our tools have for creating original training content and delivering it to their learners when and where they need it. Seeing the opportuni...

SchoolKeep
SchoolKeep
Blog Post
  • Introduction to Onboarding Onboarding is a critical stage in any business relationship, whether it is with an employee, service provider, seller in a marketplace platform or B2B channel partner. However, in the frenzy of fast growth, companies sometimes overlook this pivotal step.

SchoolKeep
SchoolKeep
Blog Post
  • “Work” has a very different meaning today than it did just 10 years ago. A confluence of new technologies, cultural transformation and changing economic realities have made traditional approaches to recruiting, developing and retaining talent obsolete. Workforce 2.0, the next generation of professionals, is taking hold.

SchoolKeep
SchoolKeep
Blog Post
  • The key to a good customer onboarding program is to guide your customers as frictionlessly as possible to their first success with your company. This initial experience will not only set the tone for the rest of your customer’s lifespan, it’s also the time in which your new relationship is at its most fragile.

SchoolKeep
SchoolKeep
Blog Post
  • The new hire onboarding process is your chance to make a great first impression and to create a strong bond with a new employee. But in hyper-growth environments, it’s easy to lose track of the details, so a new hire checklist can save the day. This is particularly important as talent management evolves and you may have a mix of on-site and remote employees on the same team.

SchoolKeep
SchoolKeep
Blog Post
  • Prior to joining the marketing team at SchoolKeep, I worked as an educational program manager for an experiential learning company. As the company grew, I was forced to take on new, intimidating marketing tasks. I realized I had quite a bit to learn. Instead of going back to school for a marketing degree, however, I found HubSpot’s blog, which led to their Academy, and then of course t...

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