ServiceMax, a GE Digital Company, is a provider of cloud-based field service management solutions for technicians, managers and executives. ServiceMax offers on-demand solutions that automate operational planning such as workforce optimization, advanced scheduling and dispatch, parts logistics, inventory and depot repair, and installed base entitlements. The company has offices in Pleasanton, California; Austin, Texas; Bangalore, India; Tokyo, Japan; Sydney, Australia and London, England.

Wikipedia
ServiceMax
ServiceMax
Blog Post
  • The question on manufacturers’ lips is no longer “What is servitization?” “These days, the question is ‘How do we do it?,'” says Ali Bigdeli, associate professor of industrial service innovation […] The post ‘How Do We Do It?’: Charting a Course to Servitzation appeared first on Field Service Digital.

ServiceMax
ServiceMax
Blog Post
  • Editor’s note: A version of this article appeared on Shep Hyken’s blog and is adapted here with permission. What does a good customer experience look like at your company? What does good customer service look like? […] The post The Difference Between Customer Service and Customer Experience appeared first on Field Service Digital.

ServiceMax
ServiceMax
Blog Post
  • Editor’s Note: Today’s cartoon is part of our “Comic Brake” series. Field service management is serious business, but everybody deserves a good laugh after a long week in the field. […] The post Comic Brake: It’s a Jungle Out There appeared first on Field Service Digital.

ServiceMax
ServiceMax
Blog Post
  • Editor’s Note: Today’s cartoon is part of our “Comic Brake” series. Field service management is serious business, but everybody deserves a good laugh after a long week in the field. […] The post Comic Brake: Inconspicuous Service appeared first on Field Service Digital.

ServiceMax
ServiceMax
Blog Post
  • Editor’s Note: Today’s cartoon is part of our “Comic Brake” series. Field service management is serious business, but everybody deserves a good laugh after a long week in the field. […] The post Comic Brake: Sensor Sequence appeared first on Field Service Digital.

ServiceMax
ServiceMax
Blog Post
  • Editor’s note: Originally published in Field Service, a quarterly print magazine by Field Service Digital and ServiceMax from GE Digital. Check out the full magazine in print or online. There’s no shortage of metrics available […] The post Expert Roundtable: What Metric Rules Your Service Organization? appeared first on Field Service Digital.

ServiceMax
ServiceMax
Blog Post
ServiceMax
ServiceMax
Blog Post
  • Editor’s note: Originally published in Field Service, a quarterly print magazine from Field Service Digital and ServiceMax from GE Digital. Check out the full magazine in print or online.  From chatbots to self-driving cars, artificial […] The post AI Will Make Your Field Service Workers Even Smarter appeared first on Field Service Digital.

ServiceMax
ServiceMax
Blog Post
  • Editor’s Note: Today’s cartoon is part of our “Comic Brake” series. Field service management is serious business, but everybody deserves a good laugh after a long week in the field. […] The post Comic Brake: When AI Goes Awry appeared first on Field Service Digital.

ServiceMax
ServiceMax
YouTube Video
  • Hear first hand how ServiceMax customers are modernizing their field service operations at Maximize Tour 2018. Maximize is your one stop shop to understanding how you drive digital transformation for field service, find the metrics that matter and how to drive an equipment centric culture in your business. Maximize was created by ServiceMax from GE Digital for those in the service delivery indust...

ServiceMax
ServiceMax
Blog Post
  • With the help of Wakefield Research, we conducted a survey of more than 120 of our customers in 2018 to find out how Predix ServiceMax helps them achieve quantifiable results. […] The post The Digital Field Service Effect appeared first on Field Service Digital.

ServiceMax
ServiceMax
Blog Post
ServiceMax
ServiceMax
Blog Post
  • APRIL 13, 2018 Editor’s Note: Today’s cartoon is part of our “Comic Brake” series. Field service management is serious business, but everybody deserves a good laugh after a long week […] The post Comic Brake: Meteorite Downtime appeared first on Field Service Digital.

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