ShoreTel, Inc. was a telecommunications vendor providing unified communications for business. In 2017, the company was acquired by Mitel.

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ShoreTel
ShoreTel
YouTube Video
  • Welcome back to the IVR Video Series. I am Donna Morvan, one of your resident technical trainers here at Mitel and today, we’ll learn about working with variables for the MiContact Center Business IVR Routing. This video is a part of a series. To watch the other videos, visit: https://www.youtube.com/watch?v=pk-bgQxUVWQ&list=PLfnifmKe3FgM2xT9Gn2u2fMJ-jrwjVVDc To learn more, please visit us at ht...

ShoreTel
ShoreTel
YouTube Video
  • Hi guys! It’s me, Donna, back for another installment in this IVR video series. For those who are new here, I recommend you check out the other videos in this series. https://www.youtube.com/watch?v=pk-bgQxUVWQ&list=PLfnifmKe3FgM2xT9Gn2u2fMJ-jrwjVVDc With a few exceptions, Subroutines and Workflows function almost identically. Subroutines are contained within Workflows, can be called as many ti...

ShoreTel
ShoreTel
YouTube Video
  • Hello everyone! We are back for another video as part of our IVR Series. For those who are new here, I recommend you check out the other videos in this series. The links are provided below: https://www.youtube.com/watch?v=pk-bgQxUVWQ&list=PLfnifmKe3FgM2xT9Gn2u2fMJ-jrwjVVDc For today’s video tutorial, we are going to learn about IVR Events. In the previous videos, we learned that IVR Routing act...

ShoreTel
ShoreTel
YouTube Video
  • Hi guys! In the last video, we introduced you to the MiContact Center Business IVR Routing. In this video, we are going to continue our learning by giving a closer look at Workflows. Workflows are the pathways callers use to reach areas and individuals in your organization. They dictate the prompts callers hear, the inputs requested by the system, and the available routing options. This video is ...

ShoreTel
ShoreTel
YouTube Video
  • Welcome back to the IVR Video Series. It’s me Donna, one of the technical trainers here at Mitel. If you haven’t seen the first video in this series, please click on this link. For this week’s video installment, we are going to learn about Ports. IVR makes use of ports to handle calls. They allow administrators to configure workflows that make intelligent decisions on where calls are routed. Th...

ShoreTel
ShoreTel
Blog Post
  • With so much change in the communications and collaboration industry, it’s no surprise that people are hungry for information, and we’re excited that more and more of you are coming to our blog to get it. For those who want to see some of the year’s highlights, here are our most visited posts for 2017 and the top trends to look forward to in 2018. Most Visited Post #1: 5 Essential Business Phone...

ShoreTel
ShoreTel
Blog Post
ShoreTel
ShoreTel
YouTube Video
  • Happy New Year! I hope everyone enjoyed their holiday break. That said, I am happy to welcome everybody back for another video and today we’re going to continue learning IVR with Queries. So…what is a Query Activity? Watch the video to find out! How to Add Variables in IVR Workflows: https://www.youtube.com/watch?v=teeYHM8Y_uM&t=25s This video is a part of a series. To watch the other videos, vi...

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