Silverline
Silverline
Blog Post
  • I am beyond excited to announce that our CEO, Gireesh Sonnad has officially been named a Top CEO for U.S. Small & Medium Companies by  Glassdoor®! The annual list highlights the Top CEOs in several countries throughout North America and Europe. Since starting at Silverline over 3 years, I have been told about Gireesh’s open door policy where you could chat with him on both a professional and perso...

Silverline
Silverline
Blog Post
  • For most organizations, your CRM program is successful and doing well. Now, it’s time to take your program to the next level. A Center of Excellence is an important model to adopt because it breaks down your CRM program into several elements each with a particular area of focus. This competency center will be able to ensure your program is running smoothly and driving effectiveness internally. 5 W...

Silverline
Silverline
Blog Post
  • Silverline Partners with Bridge Connector for Salesforce Health Cloud Electronic Medical Records Integrations Silverline, a Salesforce Platinum Consulting Partner headquartered in New York City, today announced a strategic partnership with Bridge Connector, a full-service, healthcare-integration provider. The partnership will enable Silverline’s clients, including those leveraging its Patient Enga...

Silverline
Silverline
Blog Post
  • Silverline, a Salesforce Platinum Consulting Firm headquartered in New York City, announced today that Keith Fleishman has joined Silverline as the new Vice President of Sales, East Region. In this leadership position, Keith will be tasked with growing Silverline’s revenue by leveraging existing products, technologies, and value added solutions for its customers. “Keith brings great vision, leader...

Silverline
Silverline
Blog Post
  • We did it! We hit 100! No, I’m not talking about the weather in New York City (just yet), I’m talking about our Coffee Buddies Channel on Slack! Slack is a collaboration hub that brings employees together with the right information and tools to get work done. Silverliners use Slack to communicate internally on projects, within their teams, and to stay connected to one another. Now, you might be th...

Silverline
Silverline
Blog Post
  • Your customer and prospect data is your biggest asset. Quality data in your CRM system is powerful when combined with marketing tools to develop a personal relationship with applicants that can drive trust and improve the overall borrower experience. This combination with Silverline’s Mortgage360 accelerator gives mortgage companies a highly organized system to capture, clarify, and improve your i...

Silverline
Silverline
Blog Post
  • Silverline leverages Salesforce Health Cloud to accelerate business transformation for customers in healthcare NEW YORK, NY – May 30, 2018 –  Silverline, a Salesforce Platinum Consultant Partner headquartered in New York City, today announced the evolution of Patient Contact Center to Patient Engagement Center—a Salesforce Fullforce Solution built on Salesforce Health Cloud and Lightning. The Heal...

Silverline
Silverline
Blog Post
  • I recently spoke at the Financial Brand Forum and heard the same thing over and over from businesses: we’re growing, but our processes aren’t. The frustration is understandable. To meet increasing targets for customer growth, wallet share, and processing efficiency, you need to be investing in the right technology and processes in order to scale. Join Silverline for a webinar on June 6 at 1 p.m. E...

Silverline
Silverline
Blog Post
  • If you haven’t made the move to Lightning there has never been a better time. The Lightning transition toolkit is chock full of great tools to help you assess your Lightning readiness. The Lightning Experience Readiness Check is available now and will help you identify Lightning ready users with one-click and will provide a report with actionable trusted guidance on the next steps in rollout. Ligh...

Silverline
Silverline
Blog Post
  • Trailhead is an amazing tool to learn about the Salesforce platform (and more) and to increase user adoption. In Summer ‘18, you will be able to display Trailhead badges on user profiles (and more) without having to implement any additional packages. This means you will be able to share and view your team’s accomplishments right from the user profile. The compact view will show three badges, the f...

Silverline
Silverline
Blog Post
  • For any organization on the Salesforce platform, Chatter is a core part of the daily workflow. In the Summer ‘18 Salesforce release, there are some exciting new enhancements coming that will make Chatter an even stronger platform for record collaboration and historical communication. We all know that you can tag your co-workers and groups from a single record itself to draw the conversation to tha...

Silverline
Silverline
Blog Post
  • Technological innovation is transforming our lives: how we communicate, shop, bank, make payments, and much more. Over the past few years, the mortgage industry has had to transform as well. Silverline has been partnering with our Mortgage clients to help leverage Salesforce to focus on improving the interactions between various players and optimizing internal processes. Silverline is a proud memb...

Silverline
Silverline
Blog Post
  • Did you know CalendarAnything works in Salesforce Communities? This is a great way to allocate resources between employees, customers, and partners because CalendarAnything allows you to see any of your Salesforce records on an actionable calendar through a date/time field. One of our clients, a wedding photography company, is doing exactly that! Its portfolio of photographers log into CalendarAny...

Silverline
Silverline
Blog Post
  • Did you know that 48 years ago, the first Earth Day was celebrated on April 22, 1970?  20 million Americans from all walks of life participated and it is widely credited with launching the modern environmental movement. Now, Earth Day is a global, yearly event that is celebrated by more than 1 billion people from 192 countries.   Earth Day Network, the organization that leads Earth Day worldwide, ...

Silverline
Silverline
Blog Post
  • Press Release  Silverline, a Salesforce Platinum Consulting Firm headquartered in New York City, in partnership with TriageLogic©, is proud to announce an integrated version of its nurse triage module for Salesforce. With MyTriageChecklist, the comprehensive triage module, patient and/or medical call centers with Salesforce can easily add nurse triage protocols into the core interaction with patie...

Silverline
Silverline
Blog Post
  • Business leaders are becoming increasingly aware that they must embrace digital transformation to remain competitive. This can mean a number of things depending on the organizational maturity and marketplace. One thing it always includes is the idea of leveraging cloud technology to become more customer-centric. Cloud-based CRM has emerged as the platform of choice for a 360-degree view of custome...

Silverline
Silverline
Blog Post
  • Silverline is honored to have made the SaaS 1000 list coming in at number 178. The list highlights the top growing SaaS companies for the 1st Quarter of 2018 and is based on an algorithm that includes hiring trends, growth indicators, and number of employees. The list was launched last July and in order to be included on the list, organizations need to have between 40-1000 employees. The intention...

Silverline
Silverline
Blog Post
  • Staying on top of Salesforce three releases each year can be a big task if you don’t have a proper strategy in place. Are you an admin on a Salesforce team or a solo-admin for your company? The smaller your team, the more daunting these releases may seem. Take advantage of these best practices to stay on top of each release and make sure your org is up-to-date and you’re not missing any exciting n...

Silverline
Silverline
Blog Post
  • During the first week of March, the Silverline team came together and escaped the cold (some literally from the Nor’easter that hit) for our annual Summit which took place in Phoenix, Arizona. The days were filled with meetings, sessions, and lots of learning and brainstorming for the year. Plenty of us also had the opportunity to meet each other in person for the first time! The team broke out in...

Silverline
Silverline
Blog Post
  • I’m thrilled to announce that Lizz Hellinga was named Salesforce MVP today! What is a Salesforce MVP?  According to Salesforce, MVPs help millions of customers thrive by sharing their knowledge, leadership, and creativity within the Trailblazer Community. Salesforce MVP status is awarded for a one-year period. Each following year, MVP status is reviewed and extended based on their current contribu...

Silverline
Silverline
Blog Post
  • To highlight our new partnership, Silverline, a Pro Select Partner in the Ellie Mae Pro consulting partner program, will be an exhibitor at the 2018 Ellie Mae Experience. Beginning March 19th in Las Vegas, the conference is the exclusive platform for mortgage companies and professionals who use Ellie Mae technology, including the Encompass Lending Platform and Encompass all-in-one mortgage managem...

Silverline
Silverline
Blog Post
  • As a business, Silverline has its own Salesforce instance just like our clients. We constantly strive to improve and innovate to stay one step ahead and solve challenges internally. We recently did an overhaul of our resource capacity process utilizing Wave Dashboards. Check out our story below: Challenge A request was made by our executive team for more transparency into our capacity to deliver b...

Silverline
Silverline
Blog Post
  • Press Release Silverline is poised to accelerate its expansion with Industry Focused Salesforce solutions. NEW YORK, NY— March 2, 2018–Silverline, a Salesforce Platinum Consulting Partner headquartered in New York City, today announced that it has taken a growth equity investment from Pamlico Capital (“Pamlico”). The partnership will allow Silverline to advance as a leader delivering innovative so...

Silverline
Silverline
Blog Post
  • If you haven’t heard by now, Silverline was recognized on Glassdoor by its employees as one of the Best Places to Work in 2018! Glassdoor recently published an article about “How to Get A Job at the Best Places to Work” and, you guessed it, Silverline was interviewed among companies like Facebook, Delta Air Lines, and Toyota. Check out Glassdoor’s interview with Gireesh Sonnad, Silverline’s CEO, b...

Silverline
Silverline
Blog Post
  • Industry disruption has been a big topic over the past few years, and people are very quick to point out the success stories… Uber is one of the most commonly used, and there are many others – we’ve all become familiar with the tales. What people frequently forget is that for an industry to be ‘vulnerable’ to disruption, and indeed what makes up the very nature of disruption itself, is a sustained...

Silverline
Silverline
Blog Post
  • Job Title: Marketing Automation Solution Architect Start Date: September 2017 Fun Fact: I once drove to the Arctic Ocean for a quick swim. What is your position at Silverline and what do you do? As a Marketing Automation Solution Architect, I help our clients with anything that pertains to marketing automation. This can range from simple email sends to complex scoring and grading for lead routing,...

Silverline
Silverline
Blog Post
  • It’s Valentine’s day, time to show that someone special in your life how much you love them. And at Silverline, we love Salesforce! So come make a date with Silverline to Show Your Salesforce Some Love today at 12pm ET. Salesforce is the beating heart of your business, and data is the lifeblood that keeps your work running smoothly. If one part of this delicate tech balance is out of whack, it can...

Silverline
Silverline
Blog Post
  • As you may or may not know, Pardot has a rolling release schedule where new features become Generally Available (GA) as they’re deemed ready. Some of these features may be contingent on the Sales Cloud release but most come out on a rolling basis. Below are features that will deliver an immediate improvement to your marketing automation processes. SSL for Vanity Domains This MAJOR improvement to P...

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