Silverline
Silverline
Blog Post
  • Are you ready for the Winter ’18 Salesforce release? It’s right around the corner! After reviewing the release notes, here is a list of the 12 most interesting updates. 1. Business Intelligence Einstein analysis can be produced in one click. The Einstein app analyzes best practice key performance indicators with Salesforce data and then recommends the best charts and widgets to use. Also new in Sa...

Silverline
Silverline
Blog Post
  • This is the third in a series Silverline POV’s focused on helping healthcare organizations, as providers of healthcare services to patients, be successful in five key areas as healthcare reimbursement models shift from fee for service to fee for value. Each one is focused on how to leverage the Salesforce platform and effectively navigate patients on their healthcare journey. These POV’s are based...

Silverline
Silverline
Blog Post
  • 5 YEARS! Silverline was named one of Crain’s Best Places to Work in New York City for the fifth consecutive year! Crain’s New York Business is celebrating the 10th year of its recognition program which is a joint effort of Crain’s New York Business and Best Companies Group. This survey and awards program identifies, recognizes and honors the best employers in New York City, benefiting the city’s e...

Silverline
Silverline
Blog Post
  • Blue Cross Blue Shield of Wyoming (BCBSWY) provides health insurance products and related services to more than 100,000 members in Wyoming. The company’s insurance products include managed care programs for businesses and individuals, as well as supplemental dental, vision, prescription drug, and Medicare coverage. BCBSWY provides health insurance to Wyoming’s Kid Care program, which offers covera...

Silverline
Silverline
Blog Post
  • In just a few short weeks, Dreamforce will bring together thought leaders, industry experts, and people of all experience levels for the largest enterprise software conference in the world. You don’t want to miss this event! Share ideas, brainstorm solutions, and learn from your peers in San Francisco from November 6-9. The Silverline team is sponsoring Dreamforce this year as a bronze sponsor, st...

Silverline
Silverline
Blog Post
  • In mid-August as the Salesforce community was convening in the Windy City for Midwest Dreamin’, we here at Silverline were also getting geared up to attend the first annual WITness Success conference in the ‘burbs of Itasca. Billed as “THE DEFINITIVE EVENT FOR SALESFORCE WOMEN IN TECH” we were so excited to have the opportunity to sponsor the event – and to get inspired by the amazing women in thi...

Silverline
Silverline
Blog Post
  • Job Title: Software Strategy & Systems Manager Start Date: Feb 2017 Fun Fact: I have visited over 50 countries on six continents What is your position at Silverline and what do you do? I am the Software Strategy and Systems Manager, responsible for managing our internal systems. This means I get to manage a Salesforce org for a bunch of Salesforce consultants! What does your average day look like?...

Silverline
Silverline
Blog Post
  • This is the second in a series of Silverline POV’s focused on helping healthcare organizations, as providers of healthcare services to patients, be successful in five key areas as healthcare reimbursement models shift from fee for service to fee for value. Each one is focused on how to leverage the Salesforce platform and effectively navigate patients on their healthcare journey. These POV’s are b...

Silverline
Silverline
Blog Post
  • Silverline is excited to congratulate Jessica Vartanian, VP, Project Implementation and Impact at Red Rocks Credit Union! Read about her recent achievement as one of the five Finalists in the 2017 CUES Next Top Credit Union Exec challenge below and  check out her story on the Next Top Credit Union Exec blog. Way to go! Littleton, Colo. — Jessica Vartanian, VP, Project Implementation and Impact wit...

Silverline
Silverline
Blog Post
  • Thank you to everyone who has read and shared Cold Calling: A Millennial Perspective. If you haven’t read my previous article, I suggest you do so first as this one is elaborating on some of the popular topics. After posting that article, I received quite a few comments and messages from both SDRs and SDR managers asking for advice. The managers wanted to know what they can do to keep their SDRs h...

Silverline
Silverline
Blog Post
  • While patient engagement has always been a goal of healthcare networks and individual providers, within the last few years engagement has become even more important as a measure of patient health and overall provider performance. The industry has shifted, and hospitals and integrated delivery networks are required to prove the overall health of their patients to receive the necessary funding. In o...

Silverline
Silverline
Blog Post
  • For the 4th consecutive year, Silverline appears on the Inc. 5000 list, ranking No. 2346 with Three-Year Sales Growth of 154% Inc. magazine today ranked Silverline NO. 2346 on its 36th annual Inc. 5000, the most prestigious ranking of the nation’s fastest-growing private companies. The list represents a unique look at the most successful companies within the American economy’s most dynamic segment...

Silverline
Silverline
Blog Post
  • Awhile back, our marketing team spent a lot of time rebranding our website, presentation templates, letterhead, and more. As part of this exercise, we also wanted to make sure everyone in our company had a consistent email signature. Easy right? Not so much. We asked everyone to update their signature but still found that email signatures were surprisingly inconsistent. Right around that time, we ...

Silverline
Silverline
Blog Post
  • This year, I had the opportunity to participate in a NOEW weekend growth Hackathon where Silverline helped 6 local non-profit organizations enhance their Salesforce CRM implementations, automate more business processes, and help solve the challenges they were experiencing. NOEW is a business festival that happens every year to support entrepreneurship and innovation in New Orleans. This was the se...

Silverline
Silverline
Blog Post
  • Job Title: Director of Operations Start Date: 3/24/2014 Fun Fact: I like to practice aerial yoga! What is your position at Silverline and what do you do? I’m the Director of Operations, so I’m lucky enough to do a little bit of everything. My primary focus is supporting the rest of the organization by keeping SIlverline a great place to work; ensuring that we have the systems, tools, policies, and...

Silverline
Silverline
Blog Post
  • I am a LinkedIn lurker. I rarely ever comment on things, occasionally I’ll “like” a post, and sometimes even wish someone a happy birthday, but primarily, I read. Since I got into business development I’ve joined quite a few sales/business development/best practices groups and some that are aimed exclusively at sales leadership titles. I did this because I enjoy reading the kind of questions these...

Silverline
Silverline
Blog Post
  • Summer is upon us which means the world’s #1 CRM platform has become even better.  The release has been live for a few weeks now, and here are some of the new features we felt are noteworthy. 1. Improved Migration Assistant (applies to Classic) Restyled and even easier to use, the Lightning Experience Migration Assistant makes the transition from Classic to Lightning easier than ever.  Coupled wit...

Silverline
Silverline
Blog Post
  • While Pardot doesn’t quite follow Salesforce’s release schedule, there are still quite a few notable updates everyone should be aware of. Most of these were driven by user request so you may have spent some time wishing for a few of the following… Automation Rule Repeat Prospects may now run through the same automation rule multiple times. A simple checkbox controls this functionality on each indi...

Silverline
Silverline
Blog Post
  • Job Title: Executive Assistant Start Date: 6 March 2017 Fun Fact: I came to Silverline through an assistant swap! More on that later… What is your position at Silverline and what do you do? I am Executive Assistant (EA) to Rich and Gireesh, our co-founders. This means I play organizational Tetris – arranging schedules and corresponding with a myriad of people to ensure Rich and Gireesh are maximiz...

Silverline
Silverline
Blog Post
  • It’s time for another Salesforce release and you know what that means, lots of cool new features and updates to multiple clouds!  The new updates went into effect in June so let’s dive into what Marketing Cloud has to offer with the new additions from the Summer ’17 release. Some of the features I’m most excited about include: Send Email Activity: This now is supported for Content Builder emails. ...

Silverline
Silverline
Blog Post
  • In May 2017, Salesforce commissioned its 2017 Connected Patient Report survey to understand how “Americans communicate with their healthcare providers, insurance payers, and pharmaceutical Firms.” I recently discussed the overall results in the context of the Silverline Healthcare Accelerator Patient Contact Center. Now, I’d like to share with you Silverline’s Patient/Member Community templates. L...

Silverline
Silverline
Blog Post
  • In case you missed it yesterday, registration opened for Dreamforce 2017 November 6-9, 2017. Our team is really looking forward to the 2,700+ sessions to help every role in every industry succeed, the opportunity to get hands-on with the latest product innovations, and 170,000 Trailblazers to learn from! If you plan on attending, we have a discount code you can use to save $100 off registration. E...

Silverline
Silverline
Blog Post
  • Salesforce commissioned its 2017 Connected Patient Report survey to better understand how “Americans communicate with their healthcare providers, insurance payers, and pharmaceutical Firms” and get their thoughts on emerging technologies such as artificial intelligence. The survey was completed in May 2017 and included Americans with a primary care physician (PCP) and health insurance. The results...

Silverline
Silverline
Blog Post
  • Silverline and CommunityAmerica Credit Union recently partnered to implement an enterprise-wide CRM geared towards credit union success. The solution has enabled CommunityAmerica Credit Union to increase visibility into its member relationship, become more collaborative, and streamline business processes. Facing a Challenge Head On CommunityAmerica Credit Union (CACU) lacked an easily accessible, ...

Silverline
Silverline
Blog Post
  • Job Title: Developer & Integration Specialist Start Date: June 3, 2013 Fun Fact: I took Krav Maga lessons for a year and a half and now train in Muay Thai. What is your position at Silverline and what do you do? As a Developer and Integrations Specialist, I focus on integrating my clients on-premise and cloud-based systems with Salesforce through a variety of methods. These include the use of midd...

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