Silverline
Silverline
Blog Post
  • Press Release  Silverline, a Salesforce Platinum Consulting Firm headquartered in New York City, in partnership with TriageLogic©, is proud to announce an integrated version of its nurse triage module for Salesforce. With MyTriageChecklist, the comprehensive triage module, patient and/or medical call centers with Salesforce can easily add nurse triage protocols into the core interaction with patie...

Silverline
Silverline
Blog Post
  • Business leaders are becoming increasingly aware that they must embrace digital transformation to remain competitive. This can mean a number of things depending on the organizational maturity and marketplace. One thing it always includes is the idea of leveraging cloud technology to become more customer-centric. Cloud-based CRM has emerged as the platform of choice for a 360-degree view of custome...

Silverline
Silverline
Blog Post
  • Silverline is honored to have made the SaaS 1000 list coming in at number 178. The list highlights the top growing SaaS companies for the 1st Quarter of 2018 and is based on an algorithm that includes hiring trends, growth indicators, and number of employees. The list was launched last July and in order to be included on the list, organizations need to have between 40-1000 employees. The intention...

Silverline
Silverline
Blog Post
  • Staying on top of Salesforce three releases each year can be a big task if you don’t have a proper strategy in place. Are you an admin on a Salesforce team or a solo-admin for your company? The smaller your team, the more daunting these releases may seem. Take advantage of these best practices to stay on top of each release and make sure your org is up-to-date and you’re not missing any exciting n...

Silverline
Silverline
Blog Post
  • During the first week of March, the Silverline team came together and escaped the cold (some literally from the Nor’easter that hit) for our annual Summit which took place in Phoenix, Arizona. The days were filled with meetings, sessions, and lots of learning and brainstorming for the year. Plenty of us also had the opportunity to meet each other in person for the first time! The team broke out in...

Silverline
Silverline
Blog Post
  • I’m thrilled to announce that Lizz Hellinga was named Salesforce MVP today! What is a Salesforce MVP?  According to Salesforce, MVPs help millions of customers thrive by sharing their knowledge, leadership, and creativity within the Trailblazer Community. Salesforce MVP status is awarded for a one-year period. Each following year, MVP status is reviewed and extended based on their current contribu...

Silverline
Silverline
Blog Post
  • To highlight our new partnership, Silverline, a Pro Select Partner in the Ellie Mae Pro consulting partner program, will be an exhibitor at the 2018 Ellie Mae Experience. Beginning March 19th in Las Vegas, the conference is the exclusive platform for mortgage companies and professionals who use Ellie Mae technology, including the Encompass Lending Platform and Encompass all-in-one mortgage managem...

Silverline
Silverline
Blog Post
  • As a business, Silverline has its own Salesforce instance just like our clients. We constantly strive to improve and innovate to stay one step ahead and solve challenges internally. We recently did an overhaul of our resource capacity process utilizing Wave Dashboards. Check out our story below: Challenge A request was made by our executive team for more transparency into our capacity to deliver b...

Silverline
Silverline
Blog Post
  • Press Release Silverline is poised to accelerate its expansion with Industry Focused Salesforce solutions. NEW YORK, NY— March 2, 2018–Silverline, a Salesforce Platinum Consulting Partner headquartered in New York City, today announced that it has taken a growth equity investment from Pamlico Capital (“Pamlico”). The partnership will allow Silverline to advance as a leader delivering innovative so...

Silverline
Silverline
Blog Post
  • If you haven’t heard by now, Silverline was recognized on Glassdoor by its employees as one of the Best Places to Work in 2018! Glassdoor recently published an article about “How to Get A Job at the Best Places to Work” and, you guessed it, Silverline was interviewed among companies like Facebook, Delta Air Lines, and Toyota. Check out Glassdoor’s interview with Gireesh Sonnad, Silverline’s CEO, b...

Silverline
Silverline
Blog Post
  • Industry disruption has been a big topic over the past few years, and people are very quick to point out the success stories… Uber is one of the most commonly used, and there are many others – we’ve all become familiar with the tales. What people frequently forget is that for an industry to be ‘vulnerable’ to disruption, and indeed what makes up the very nature of disruption itself, is a sustained...

Silverline
Silverline
Blog Post
  • Job Title: Marketing Automation Solution Architect Start Date: September 2017 Fun Fact: I once drove to the Arctic Ocean for a quick swim. What is your position at Silverline and what do you do? As a Marketing Automation Solution Architect, I help our clients with anything that pertains to marketing automation. This can range from simple email sends to complex scoring and grading for lead routing,...

Silverline
Silverline
Blog Post
  • It’s Valentine’s day, time to show that someone special in your life how much you love them. And at Silverline, we love Salesforce! So come make a date with Silverline to Show Your Salesforce Some Love today at 12pm ET. Salesforce is the beating heart of your business, and data is the lifeblood that keeps your work running smoothly. If one part of this delicate tech balance is out of whack, it can...

Silverline
Silverline
Blog Post
  • As you may or may not know, Pardot has a rolling release schedule where new features become Generally Available (GA) as they’re deemed ready. Some of these features may be contingent on the Sales Cloud release but most come out on a rolling basis. Below are features that will deliver an immediate improvement to your marketing automation processes. SSL for Vanity Domains This MAJOR improvement to P...

Silverline
Silverline
Blog Post
  • Partnership helps lenders and Ellie Mae accelerate adoption of Encompass solutions Silverline, a Salesforce Platinum Consulting Firm headquartered in New York City, today announced that it has joined the Ellie Mae Pro consulting partner program.  By participating in the program, Silverline will have deeper access to tools, training, marketing opportunities, and other critical resources to grow its...

Silverline
Silverline
Blog Post
  • As a Salesforce Admin, your job is a balancing act. You’ve got to maintain the health and efficiency of your company’s Salesforce org while also supporting the myriad of needs (and wishlists) from your colleagues. It’s with those challenges in mind that I pored over the release notes for Spring ‘18 and picked out five items that will make the life of all admins just a wee bit easier. Let’s dig in:...

Silverline
Silverline
Blog Post
  • Job Title: Business Analyst, Internal Systems Start Date: November 2017 Fun Fact: In my spare time, I am a playwright and fight director. What is your position at Silverline and what do you do? I am part of the Operations team and my focus is on keeping our internal Salesforce instance running smoothly. What does your average day look like? It’s a mix of helping my colleagues with requests — such ...

Silverline
Silverline
Blog Post
  • The mortgage industry is experiencing a whirlwind of drastic change. Traditional mortgage firms are realizing the need to quickly embrace the shift to a digital marketing landscape in order to compete with a growing number of competitors, most notably market-disrupting fintech lenders.  Changing the borrower experience is the name of the game; creating journeys that provide directed content at the...

Silverline
Silverline
Blog Post
  • Happy Holidays from the team here at Silverline! It’s been an absolutely amazing 2017 for us thanks to our wonderful blog readers, clients, and partners. We can’t do what we do without you! Here are some of my favorite highlights from 2017: We increased our focus on giving back through our 1-1-1 initiative, Silverline Cares. This year, we were able to impact 82 nonprofit organizations through dona...

Silverline
Silverline
Blog Post
  • At Silverline, we pride ourselves on striving for an unparalleled Employee Experience. We are a tight-knit team made up of the best and brightest people in the Salesforce ecosystem. No really, we are! We are proud to reinforce our culture by highlighting some of the values that are most import to us. At Silverline, we… Celebrate each other. Do the right thing, even when it’s hard. Operate on trust...

Silverline
Silverline
Blog Post
  • Silverline CEO and Co-Founder, Gireesh Sonnad, was recently quoted in Glassdoor’s article Advice from 2018 Best Places to Work Winning Companies following Silverline’s recognition as the #1 2018 Best Place To Work On Glassdoor. Read the full article below. Posted on Glassdoor by marielleleon A spot on Glassdoor’s annual Best Places to Work list is a tremendous achievement. After all, employees dec...

Silverline
Silverline
Blog Post
  • Silverliner Jill Harrison, Innovation Programs, was recently interviewed by Pledge 1%! Check out the interview below and learn more about Silverline Cares, our philanthropy initiative. How do you contribute to the non-profit community? 2017 marked Silverline’s 7th consecutive year sending a team of volunteer consultants and technology experts to the annual New Orleans Entrepreneur Week conference ...

Silverline
Silverline
Blog Post
  • I’m so excited to announce Silverline was listed #1 among small and medium size companies in the annual Glassdoor Employees’ Choice Awards, a list of the Best Places to Work in 2018. How awesome is that!? Unlike other awards, there was no self-nomination process, instead it’s entirely based on feedback our employees have voluntarily and anonymously shared on Glassdoor. To determine the winners of ...

Silverline
Silverline
Blog Post
  • Earlier this week, I was a panelist on a webinar for Healthsystem CIO, along with Doug Ditri, Chief Access Officer, Henry Ford Health System, to discuss the topic of CRM in Healthcare. You can view the whole recording here: As we are deep in the transition to Value-Based and Consumer Driven Healthcare, Healthcare organizations must take a more focused, refined, and multi-channel approach to ensuri...

Silverline
Silverline
Blog Post
  • Preface: To SDK or not to SDK? If you’re looking to use the Android and iOS Mobile SDK’s in a React Native app, this tutorial is for you. There are two available strategies for building a Salesforce/React Native app: Roll your own OAuth & HTTP/REST implementation Use the Salesforce-provided Android & iOS Mobile SDK’s Option 1: The no-SDK route is not that hard “Rolling your own” may sound complica...

Silverline
Silverline
Blog Post
  • I love this time of year, fall in New York. The leaves are beautiful colors, the holiday season is just beginning, and we all stop and take a moment to reflect on what we are thankful for. At Silverline, we have a lot to be thankful for this year. We’re grateful to our clients and partners for choosing to work with us on a daily basis. We’re thankful for our team who, for the fifth…Read More The p...

Silverline
Silverline
Blog Post
  • Understanding how to evaluate, select, and implement a CRM (and its broader cloud capabilities) is a difficult process. Where do you start and how do you navigate? The Silverline Healthcare Practice has compiled an eBook to assist Providers in understanding where and how Salesforce can assist in further refining the patient journey and delivering higher levels of care. Silverline is focused on hel...

Silverline
Silverline
Blog Post
  • Dreamforce is over – so many people, so many stories, and so many things to learn. It never gets old, quite the opposite, but still remains a very tiring week! As the leader of Silverline’s Healthcare Practice, it is incredibly rewarding to see the extent to which Healthcare has now become such a focus of the week. Whereas years ago it was difficult to find any Healthcare organizations considering...

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