SkillPath Public Seminars
SkillPath Public Seminars
Blog Post
  • A crucial aspect of customer service is gauging consumers’ thoughts and feelings on the overall company and the products and services it sells. Therefore, employees should regularly inquire about customer�feedback to truly understand how the business can improve its offerings, experience and mission. While there is no question that a greater percentage of these interactions are coming through soci...

SkillPath Public Seminars
SkillPath Public Seminars
Blog Post
  •   Your boss announces that the company will be adding a mid-level manager to your department and wants to fill the position with ?an internal candidate.? You might be thinking you?re a shoo-in. You?ve been there a few years, have a strong track record and a good relationship with your boss ? Hiring from within…

SkillPath Public Seminars
SkillPath Public Seminars
Blog Post
  • ?Charisma is the result of effective leadership, not the other way around.?? Warren Bennis and Burt Nanus;�Leaders: The Strategies for Taking Charge When we think of leadership, invariably we tend to think of people with magnetic personalities and towering charisma. They may give inspirational speeches and have moments of greatness.�Charisma is like art?hard to define, but everyone knows it when t...

SkillPath Public Seminars
SkillPath Public Seminars
Blog Post
  • A confrontation is usually a conversation with heightened emotions. Sometimes it is a result of unresolved conflict. Sometimes it is a cause of future conflict. And sometimes, if managed properly, it can be the beginning of greater trust and understanding. But first, you must learn to control your fear of confrontation. Reasons people fear confrontation Charley Reid from LovePanky.com says there a...

SkillPath Public Seminars
SkillPath Public Seminars
Blog Post
  • The other day, I got into a conversation with my oldest son, who is about three years into his management career. He was filling me in on some of the things going on at his work and I noticed something. He often has people from other departments coming to him to ask advice, pick his brain and even to get things off their chest. It…

SkillPath Public Seminars
SkillPath Public Seminars
Blog Post
  • As a boss, it?s always thrilling to watch an employee grow in confidence, skill and professionalism. And, when you?ve had a part in that growth, it is the best feeling. Sometimes the best thing you can do is help employees identify the negative behaviors that are holding them back from achieving more. You know what they say: The first step to recovery is recognizing that…

SkillPath Public Seminars
SkillPath Public Seminars
Blog Post
  • An overflowing inbox ? a mountain of papers ? a team needing feedback ? and a packed calendar ? can you get it all done? Not if people keep interrupting you! You’ve got to find ways for stopping interruptions before you go crazy. It?s always important to be civil and polite to your co-workers. But sometimes you simply don?t have time to stand around and…

SkillPath Public Seminars
SkillPath Public Seminars
Blog Post
  • Most experts agree that within the next 10 years, some industries will see nearly 75 percent of their workforce telecommuting from home at least two to three days a week. Gone forever will be the days of employees navigating rush hour traffic five mornings a week to grow old in a cubicle. Millennials and Gen-Zers demand more flexibility not only in how they work, but…

SkillPath Public Seminars
SkillPath Public Seminars
Blog Post
  • ?If I had eight hours to chop down a tree, I?d spend six sharpening my axe.? Abraham Lincoln on being prepared in general, but it also applies to one of the biggest negotiation mistakes. When negotiating a contract with a vendor, some negotiators feel there is ?always another vendor?so don?t give an inch.? But this can generate long-term problems for you and higher costs to…

SkillPath Public Seminars
SkillPath Public Seminars
Blog Post
  • I had the pleasure of having holiday dinner with my brother last week and, because he?s a VP of Sales in Atlanta, half the city (aka, his customers) seemingly were there as well. I met several small business owners and we talked a little business?and a lot of football. During a commercial, someone made a joke about employees, and I quipped back about how they…

SkillPath Public Seminars
SkillPath Public Seminars
Blog Post
  • Bosses play a key role in employee engagement. But could organizational models be keeping managers from spending the right amount of quality time with employees? Or, if these horizontal structures are the right choice, should employees be given greater authority? We all know the cost of disengaged workers?lost time, lost customers, lost innovation and lost revenue. But, you can?t have a discussion...

SkillPath Public Seminars
SkillPath Public Seminars
Blog Post
  • Unfortunately, we all know what it?s like to have the perfect response pop into our head after an important situation or verbal exchange?too late to be of any use. Yet there are those individuals who always seem to know exactly what to do?and say?in any conflict or crisis. You may think that you’ll never be able to do that, but honestly, with a few tips,…

SkillPath Public Seminars
SkillPath Public Seminars
Blog Post
  • Thanksgiving is an emotional holiday. People travel thousands of miles to be with people they only see once a year. And then discover once a year is way too often. ? Johnny Carson   Based on the nearly non-existent traffic on MY drive into work this morning, you?re probably one of the few people in your office that are working today, the Wednesday before Thanksgiving….

SkillPath Public Seminars
SkillPath Public Seminars
Blog Post
  • ?I perform better under a strict micromanager!? Quote from no employee ? ever.   When you hear the word, ?micromanager?, what is the image that immediately springs to mind? For most people, it?s the figure of a forlorn employee sitting at his or her desk as an overbearing supervisor behind them leans over the employee?s shoulder watching them work intently. A favorite cartoon panel of…

SkillPath Public Seminars
SkillPath Public Seminars
Blog Post
  • You had a wonderful vacation for the last two weeks skiing in Steamboat Springs and then visiting your sister in Northern California. But now it?s Monday morning and you?re back at work. There are 200 unanswered emails in your in-box and your voice mail message light is blinking ominously. There is a stack of new files on your desk teetering to the point of tipping…

SkillPath Public Seminars
SkillPath Public Seminars
Blog Post
  • A week from now, you?ll all either be up at dawn?s early light for Black Friday sales, or you?ll still be in bed recovering from a food coma. As I doubt hardly any of you will be reading many blogs next week, I decided to do my Thanksgiving quiz today so maybe some of you will read it. You?re all on the honor system when…

SkillPath Public Seminars
SkillPath Public Seminars
Blog Post
  • The greatest boss that I ever had invited disagreement with his decisions ? up to a point. He actively sought out differing opinions and ideas, but at some point, it was his decision to make. Afterwards, it was up to us to make it come true. And this was back in 1978 before the ?treat your employees like human beings? trend started. On the other…

SkillPath Public Seminars
SkillPath Public Seminars
Blog Post
  • Whether it?s a networking event, dinner with acquaintances, first date, or business meeting, you?re going to have to engage in small talk. And most of the time, small talk can seem unimportant?even downright painful! The awkward silences ? the struggle to find something to say ? all you want to do is get out of there! And while you may think small talk is inconsequential,…

SkillPath Public Seminars
SkillPath Public Seminars
Blog Post
  • Difficult employees. Every workplace has them, and the common cry resounds, ?Why can?t we just fire them?? Why? Because firing people is expensive. Termination means you?re throwing all that employee?s training, experience, and corporate knowledge away. Add in the time and overall cost of searching for a replacement, interviewing all the candidates, screening them, hiring them, training them, and ...

SkillPath Public Seminars
SkillPath Public Seminars
Blog Post
  • Difficult times, such as pay cuts, salary freezes, loss of bonuses, layoffs or organizational change causes great stress among employees. No matter what environment you?re in, chances are your team gets anxious�? burned out ? and feels disconnected. You probably feel the same way from time to time. You know that leads to lower morale, decreased productivity, diminishing employee performance, and u...

SkillPath Public Seminars
SkillPath Public Seminars
Blog Post
  • Imagine you’re being interviewed for a great new job. It is going good so far, and you are just nailing the questions because you put in the prep time to answer anything about your past jobs and duties. Just when the thought of “Oh, baby … this job is mine!” hits you, the interviewer asks you the weirdest interview question ever, ?How many cows are…

SkillPath Public Seminars
SkillPath Public Seminars
Blog Post
  • Speech disfluency?you may not have heard the term. But, I know you?ve heard what they are ? the little speech fillers our mouths use when our brains are thinking. �Especially when we?re a bit nervous or inexperienced speaking in front of people. ?Um,? ?you know? and ?literally? are just a few of the many communication shortcuts. The question is, how damaging is this to our…

SkillPath Public Seminars
SkillPath Public Seminars
Blog Post
  • Most of us hate meetings. But, if we?re honest, good meetings are a vital link to making sound business decisions.� Bringing together just the key players, armed with the right information is key. If you can do that, you will make the best, most informed, decisions possible. Of course, that?s in a perfect world where you ride unicorns across rainbows to deliver you to the…

SkillPath Public Seminars
SkillPath Public Seminars
Blog Post
  • Millions of appreciative employees go into work each day thanking their bosses for the support, encouragement and guidance they receive throughout the year. Unfortunately, others have poor relationships with their managers. It is to these employees that I want to dedicate today?s blog. As a CEO myself, there are behaviors that I expect from the people who work for me. When they happen, there will…

SkillPath Public Seminars
SkillPath Public Seminars
Blog Post
  • Navigating a team project at work can be tricky business. Each team member brings a unique perspective and set of skills to the table. But along with all those skills comes a parade of personalities and agendas. I once had a team project that was doomed from the start as not enough thought was put into who was going to be on the team.� It…

SkillPath Public Seminars
SkillPath Public Seminars
Blog Post
  • Do people and situations at work leave you fuming? Do you sometimes wish you had a better handle on your temper? Have you ever said something in anger that you later wished you could take back? If so, you need to tame your anger and control it. Before you do permanent damage to your career, that is. When I was a teenager with (ahem) occasional…

SkillPath Public Seminars
SkillPath Public Seminars
Blog Post
  • We?ve all experienced it at some point or another in our careers: new management comes in, and suddenly a surge of closed-door meetings has the office buzzing. Or a new boss is hired, and you quickly sense tension throughout your department. Sometimes you can?t quite put your finger on it, but something at work just doesn?t quite feel right. Perhaps it?s your gut saying that…

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