Socious
Socious
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  • New: The Higher Logic Blog offers Insights and advice on how private, cloud-based platforms can transform your organization into a community.
  • Old: Socious company and product news blog - Get the latest info on Socious: the company, the people, the software and more.
Socious
Socious
YouTube Video
  • As you know, there’s a lot more to creating a successful customer or member community than selecting the right software platform. You have to implement a strategy that serves both your organization and your community members. You must reinforce that value proposition in the community with consistent content, discussions, and other engagement opportunities. You’ve got to track the right metrics t...

Socious
Socious
YouTube Video
  • Learn how Infor, the world's third largest ERP software company, supports and engages its customer community. Find out how Infor aggregates the voice of their customers in product development and leverages its active user communities to differentiate the company in the sales process. Infor runs its user groups and customer advisory boards on the Socious online customer community software platform....

Socious
Socious
YouTube Video
  • Socious Customer Story Hear from Mark Paster, Chief Technology Officer at Association of Organ Procurement Organizations (AOPO), as he discusses what building community online means for his organization. AOPO uses Socious online community software to enable member organizations across the United Stated to share ideas on collaborate, so that best practices and breakthroughs spread faster. Don't mis...

Socious
Socious
YouTube Video
  • ProCommunity Episode #15 - Join me for a discussion with Michael Silverman, CEO of Duo Consulting and author of the book, Capturing Community: How to Build, Manage and Market Your Online Community. We discuss: • Why is now a good time to focus on creating an online community for your business? • The different types of online communities • Examples and characteristics of social communities that del...

Socious
Socious
YouTube Video
  • ProCommunity Episode #14 - Join me for a discussion with Paul Resnick of the University of Michigan and co-author of the book Building Successful Online Communities: Evidence-Based Social Design. We discuss: • The fundamental elements of a successful online community • The challenges to creating a thriving online community • Advice for companies planning to launch an online customer or user commun...

Socious
Socious
YouTube Video
  • ProCommunity Episode #13 - Join me for a discussion with Nir Eyal, online engagement guru of NirAndFar.com. We discuss: • Why business people should care about creating high-engagement communities • The hazards and morality of addicting technology • Focusing on technology vs. human behavior • The physiological elements of engagement and addictive habits • Why are Pinterest, Facebook, and checking ...

Socious
Socious
YouTube Video
  • Barton Golderberg of ISM, joins us for episode #12 of Socious' web show, ProCommunity - the show where online communities meet business performance. In this installment, we cover: • The evolution social CRM • Bringing together transactional information with emotional or sentimental data • Extending CRM data to include social activity • The state of the social CRM landscape • Taking social communit...

Socious
Socious
YouTube Video
  • ProCommunity Episode #12, Part 2 - Join me for the conclusion of my discussion with Barton Goldenberg. We discuss: • How private customer communities make social CRM a reality for b2b companies • Ways b2b businesses use online communities to impact business performance • The similarities between b2c and b2b communities • Why public and private online communities need to work together • Do executiv...

Socious
Socious
YouTube Video
  • ProCommunity Episode #12, Part 1 - Join me for a discussion with Barton Goldenberg, founder and president of ISM. We discuss: • The evolution social CRM • Bringing together transactional information with emotional or sentimental data • Extending CRM data to include social activity • The state of the social CRM market • Taking social community engagement from idea to profitable business strategy • ...

Socious
Socious
YouTube Video
  • ProCommunity Episode #11 - Join me for a discussion with Jeff Marmins, CEO of C7group. We discuss: • Social business vs. the hype • The social business discovery process • First steps after identifying opportunity • Common trends in using social technology to improve business performance • How mid-sized businesses approach social business and online communities • The importance of an iterative soc...

Socious
Socious
SlideShare Presentation
  • Your website is your number one marketing asset. It’s the first place people look to learn about your organization and take advantage of all that you offer. Making sure your association has platform that allows high engagement is the first step to retaining your valuable members. Read the full article on the Socious blog: http://blog.socious.com/how-to-create-high-engagement-association-websites

Socious
Socious
SlideShare Presentation
  • The data you collect from your online community can help inform the community management decisions you make and demonstrate different areas of success to impatient stakeholders. These are the four types of metrics that you should be tracking consistently throughout your online community journey. Read the full article on the Socious blog: http://blog.socious.com/how-to-establish-key-online-communi...

Socious
Socious
SlideShare Presentation
  • Having a large volunteer base is not uncommon however, finding new ways to engage your members can be a difficult task. As your member base grows, its time to find new ways to engage your members. These 12 volunteer opportunities will be sure to get your members involved with your associations online community. Read the full article on the Socious blog: http://blog.socious.com/volunteer-managem...

Socious
Socious
SlideShare Presentation
  • When you are responsible for bringing new members into your online customer or member community, there is no such thing as a second impression. The online community welcome email is one of the biggest opportunity to show your new member what you are all about. Here are some tips for creating the perfect email to greet your new members. Read the full article here: http://blog.socious.com/the-art-o...

Socious
Socious
SlideShare Presentation
  • Structuring your private online community can be a hassle if you don’t know what your members expect from you. Find the the common identifier that unites your private online community and run with it. Here are the five best tips for structuring your private online community. Read the full article at http://blog.socious.com/planning-a-private-social-network-how-to-structure-the-community

Socious
Socious
SlideShare Presentation
  • Your members have individual characteristics that inform their perspectives and preferred online community experience. Thanks to the flexibility of modern online community platforms, you don’t have to deliver a single, generic experience. You can now customize each members experience using these eight different member categories. Read the full article on the Socious blog here: http://blog.socious...

Socious
Socious
SlideShare Presentation
  • There are many options for building and expanding online communities strategy. It is important to strongly consider the goals of your organization’s online community and which options can meet those goals efficiently and within your budget. Here are the 3 best options for building the best mobile online community. Read the full blog here: http://blog.socious.com/the-best-mobile-online-community-...

Socious
Socious
SlideShare Presentation
  • Private online communities help to maintain strong relationships with your current customers or members. Your online community can also give you insight into which customers or members are at risk of ending their relationship with your organization. Having the ability to calculate your most accurate customer retention rate will provide you will the data you need to improve your customer relations...

Socious
Socious
SlideShare Presentation
  • Find out how businesses are leveraging stronger relationship with customers to identify revenue opportunities within their customer base and create more products that their markets love. During this presentation, you’ll learn: Why peer-to-peer communities keep more customers engaged than other channels How to ensure your customer community serves both your customers and your business Actionabl...

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