Talkdesk is a cloud-based contact center software provider. Its headquarters are in San Francisco, with offices in both Lisbon and Porto, Portugal.

Wikipedia
Talkdesk
Talkdesk
Blog Post
  • Zumiez, a retail darling born out of a single Seattle brick-and-mortar store 40 years ago, is beloved by its loyal, chiefly 15-24-year-old customers seeking clothing, shoes, accessories and gear for skateboarding. Today, Zumiez operates hundreds of stores and has a thriving online presence. It has a reputation for providing outstanding customer experience at all touchpoints in an omnichannel envi...

Talkdesk
Talkdesk
Blog Post
  • We’re excited to engage with 2,500 attendees and 175 expert speakers at the 19th Annual Customer Contact Event (CCW)! On June 18-22 Talkdesk will join CX leaders from Uber, Samsung, Volkswagen and contact center thought leaders including Jeanne Bliss and Shep Hyken for a major milestone event. After nearly 20 years of generating thought leadership forums for customer experience, customer care and...

Talkdesk
Talkdesk
Blog Post
  • “What is ‘cloud-native’?” is not a simple question and is one that has more than a few answers. Asking Google for help can quickly send you down a technical jargon rabbit hole from which you may emerge forever changed, but no closer to the answer you seek. To save you the trouble, here is an easy-to-understand definition from our customer Pivotal: “Cloud-native is an approach to building and run...

Talkdesk
Talkdesk
Blog Post
  • To gain a competitive edge with today’s customers, you need to continually improve your customer service offering – doing nothing is not a viable option. In fact, a recent Avanade report found that in the U.S., there is a $3 return on investment for every $1 invested in the customer experience. Hopefully, you have evaluated your legacy contact center vendor’s roadmap to see if is has the next-gen...

Talkdesk
Talkdesk
Blog Post
  • Customer service expectations are on the rise and cloud contact center solutions can deliver big results. Seamless CRM integrations, a microservices architecture and automatic system upgrades that free up time for your contact center managers just scratch the surface of cloud benefits. According to Dimension Data, 60.5% of contact centers plan to move their technology to the cloud, while only 23....

Talkdesk
Talkdesk
Blog Post
  • The multitude of customer data available to contact center platforms has executives scratching their heads at how to best leverage that data to drive business decisions. According to Dimension Data, though 58% of organizations agree analytics will help improve the customer journey, 64% still have no data analysis capability that combines data from all channels. It’s no surprise that more executiv...

Talkdesk
Talkdesk
Blog Post
  • Warning: getimagesize(https://www.talkdesk.com/app/uploads/2018/06/Ixia_press_release.jpg): failed to open stream: HTTP request failed! HTTP/1.1 404 Not Found in /var/www/html/app/themes/talkdesk-com/lib/talkdesk_images.php on line 109 Warning: getimagesize(https://www.talkdesk.com/app/uploads/2018/06/Ixia_press_release.jpg): failed to open stream: HTTP request failed! HTTP/1.1 404 Not Found ...

Talkdesk
Talkdesk
Blog Post
  • Warning: getimagesize(https://www.talkdesk.com/app/uploads/2018/06/3_Ways_to_Use_Data_Science_to_Enhance_Contact_Center_Analytics-435x290.jpg): failed to open stream: HTTP request failed! HTTP/1.1 404 Not Found in /var/www/html/app/themes/talkdesk-com/lib/talkdesk_images.php on line 109 Warning: getimagesize(https://www.talkdesk.com/app/uploads/2018/06/3_Ways_to_Use_Data_Science_to_Enhance_Co...

Talkdesk
Talkdesk
Blog Post
  • One of the elements that makes Talkdesk unique is that the admin can make changes in clicks, not code, which gives our customers total control over their contact center. We believe the contact center should be capable of changing as frequently as customer needs and expectations change. These agile contact centers are more efficient, create higher CSAT and allow admins to spend more time focusing ...

Talkdesk
Talkdesk
Blog Post
  • Calling a prospect back within 5 minutes increases your chance of a successful contact 100 times. According to research, this lead is 21 times more likely to enter the sales pipeline. Failing to call a lead back for an hour dramatically reduces your chances of engaging them in a conversation that could result in a sale. It didn’t seem long ago when a few hours, or even days could elapse between...

Talkdesk
Talkdesk
Blog Post
  • We are excited to announce Aaron Bata, Head of Customer Experience at Tuft & Needle, as a speaker at Opentalk18 in San Francisco, November 7-8. Aaron is responsible for leading the Tuft & Needle customer experience (CX) team and finding new ways to connect with customers at the award-winning, Phoenix-based mattress company. Previously, he was a part of the Ninja Service and Operations teams at Bo...

Talkdesk
Talkdesk
Blog Post
  • Context awareness, CX Manager, Intelligent Routing Configuration and GDPR compliance allow brands to deliver a better experience for savvy, self-service first customers ICMI, ORLANDO, May 22, 2018 /PRNewswire/ — Talkdesk, the enterprise contact center platform and fastest growing Contact Center as a Service provider, today announced its Enterprise Contact Center Platform Spring 2018 release. Wit...

Talkdesk
Talkdesk
Blog Post
  • Today’s customers demand more from customer service than ever before. They expect personalized, mobile and instant support and are not afraid to take their business elsewhere if companies are not meeting their demands—in fact, 86% of enterprise buyers will pay more for a better customer experience. Here are the three customer service trends that top brands have adopted to blow the competition out...

Talkdesk
Talkdesk
Blog Post
  • Growing roster of European brands choose Talkdesk to expand profitability of their businesses and improve customer experience SAN FRANCISCO, May 16, 2018 — Talkdesk, the enterprise contact center platform and fastest growing Contact Center as a Service provider, today announced its participation as a Gold Sponsor at Salesforce World Tour London. The company, which has grown revenue year-over-yea...

Talkdesk
Talkdesk
Blog Post
  • For ambitious sales teams, product demos are your chance to shine. Now is your time to connect with a sales prospect and pitch the product. You’ve got targets to hit. Sales generates commission. You need to make the most of every demo. Failure to close deals gets some staff one step closer to the door, especially in high-pressure environments. Whether you sourced this lead yourself, or marketin...

Talkdesk
Talkdesk
Blog Post
  • The post is an examination of a Call Center KPI from Talkdesk’s 2018 Contact Center KPI Benchmarking Report. To view more content like this, download the full report. Service level measures the accessibility of a company to their customers, and the company’s ability to plan for call volume fluctuations and execute their staffing strategy. It is directly tied to customer service quality and inbou...

Talkdesk
Talkdesk
Blog Post
  • This guest post is written by our AppConnect partners over at nGUVU, who are dedicated to creating a better everyday work experience for contact center agents with gamification and employee engagement.  One in three working adults is a millennial now and, by 2025, more than 70% of the workforce will be millennials. Being a millennial myself, I will probably be more biased in saying positive thin...

Talkdesk
Talkdesk
Blog Post
  • Most of us are probably familiar with Discovery, Inc and its impressive roster of nature, educational and entertaining television shows and networks. Whether you enjoy Shark Week or Planet Earth on the Discovery Channel, getting home decorating and improvement tips on HGTV, TLC or DIY Network, culinary counseling on Food Network, or drooling over supercars on Velocity, you are likely to be a regu...

Talkdesk
Talkdesk
Blog Post
  • Proven industry veterans flock to Talkdesk as company accelerates growth in enterprise market Talkdesk, the enterprise contact center platform, today announced a three-fold increase in Q1 2018 bookings over the previous year Q1, due to a large increase in the number of Enterprise customers. Rapid growth and a focus on innovation attracted 22 new industry experts and contact center veterans to jo...

Talkdesk
Talkdesk
Blog Post
  • “April showers bring May flowers” This old standby slogan for spring starts popping up – like dandelions – around this time every year. Someone will make the quip if they overhear you complaining about the rain. You can be sure the local TV personality, who specializes in weather-guessing, will repeat it ad nauseam as a way to beg forgiveness for suggesting you go play golf because it would be “...

Talkdesk
Talkdesk
Blog Post
  • At their advent, CRMs, support tools and marketing automation software all offered one fantastic promise – critical data on your customers that was centralized, searchable and available to everyone in your organization. This came with the implied promise that this knowledge would solve all manner of problems, from shortening sales cycles to ensuring that marketing dollars would be targeted to ach...

Talkdesk
Talkdesk
Blog Post
  • As customer decisions hinge less on price and more on their service and experience, it’s important for companies to differentiate themselves through superior customer service. According to The 4 Phases to Achieving Customer Delight, joint research project between HP and ICMI, more than 70% of organizations believe they have to work harder to provide a good customer experience and need to be more ...

Talkdesk
Talkdesk
Blog Post
  • Average time in queue is the average amount of time callers spend waiting to be connected to an agent. When customers experience lengthy wait times, they will likely abandon calls and may never call back. This is a missed opportunity to connect with your customer to ensure they are happy, promote your brand and potentially upsell. Average Time in Queue is one KPI in particular where it’s especia...

Talkdesk
Talkdesk
Blog Post
  • As a comprehensive cloud-based call center software solution, Talkdesk can be used to handle both inbound and outbound calls. Within the past few weeks, we’ve enhanced several features to help you optimize outbound calling capabilities and flow. To get a better sense of these call center software features in action, let’s take a look at the  workflow of a hypothetical agent, Amanda. Amanda is an...

Talkdesk
Talkdesk
Blog Post
  • 7 Exceptional Customer Service Skills is part of our ebook, 8 Habits Support Professionals Need to Develop, by Dominic Sandoval, Technical Support Team Lead at Talkdesk. Talkdesk’s world-class support team has an average CSAT rating of 98%. For more tips on how to leverage customer support skills to build relationships, download the ebook. For any company, the support team is one of the best way...

Talkdesk
Talkdesk
Blog Post
  • We live in a world of saturated markets; daily emergence of direct competitors isn’t newsworthy for companies anymore. It is simply the reality of many, if not all. When features, prices, functionalities and even UIs are becoming identical, and the ability to leave one provider for  a competitor is at the customer’s fingertips, how can companies differentiate against their competition? When the m...

Out-Market Your Competitors?

Get complete competitive insights on over 2.2 million companies to drive your marketing strategy.

Create Free Account Log in

By signing up, you agree to the Terms of Service and Privacy Policy.

Out-Market Your Competitors

Get complete competitive insights on over 2.2 million companies to drive your marketing strategy.

Create Free Account

Already a user?  Log in

By signing up, you agree to the Terms of Service and Privacy Policy.