Talkdesk is a cloud-based contact center software provider. Its headquarters are in San Francisco, with offices in both Lisbon and Porto, Portugal.

Wikipedia
Talkdesk
Talkdesk
Blog Post
  • As a customer service professional, one of the most critical lessons you can learn is to understand the product to improve customer service. As a manager, your team will often be the front line shielding customer calls about your company’s newest product release. In the chaotic environment of customer service, it’s easy to focus on the fire drills at hand and forget to think ahead. However, being...

Talkdesk
Talkdesk
Blog Post
  • When it comes to data security, there is no such thing as “good enough”. Add to that the stringent regulatory requirements of compliance programs like HIPAA and FedRAMP, and security becomes paramount. How do you deliver an exceptional service when you’re under the compliance microscope? Cognosante understands the implications of data security in a heavily regulated industry better than anyone....

Talkdesk
Talkdesk
Blog Post
  • Your customer conversations are not a competition to determine who knows the most about your product. Each conversation is a team effort between customer and agent to solve a common problem. Every support professional knows that they have a primary goal to solve customer problems and a secondary goal to ensure that the customer leaves the experience happier than they started on every call. The pr...

Talkdesk
Talkdesk
Blog Post
  • We’re excited to announce Talkdesk’s new 2X Commission Program for channel partners. To show our commitment to the channel, we are offering all eligible partners who close a multi-year Talkdesk license deal that wins over inContact or Five9 a 2X commission for a full 12-month period, from now until December 31st, 2018. Our new 2X Commission Program is the first of its kind. This disruptive progr...

Talkdesk
Talkdesk
Blog Post
  • Average Speed to Answer is a commonly used metric that allows call center managers to evaluate their team’s efficiency and ability to effectively satisfy customers. Though it’s one of the most commonly cited contact center metrics, many managers find Average Speed to Answer difficult to define. Below is the definition we use and benchmarks across industries to help you level set your contact cent...

Talkdesk
Talkdesk
Blog Post
  • Support professionals are the front line of a business—a vital and challenging role. They handle a high volume of customer conversations that often follow a similar pattern. Building an extensive knowledge base of previous instances and successful resolutions to quickly and effectively solve future issues is very valuable, but relying too heavily on these assumptions and past experiences rather t...

Talkdesk
Talkdesk
Blog Post
  • Training call center agents is an important, yet often dreaded endeavor. Many managers aim to get agents up and running quickly and thus cut corners whenever possible. They might ask their new hires to skip the boring company culture video, or throw them to the phones before they are ready. Other managers might feel as if they are too busy to personally train them so they hand them a manual and t...

Talkdesk
Talkdesk
Blog Post
  • In today’s hyper-competitive world, companies need to leverage every square inch of the customer service landscape in order to differentiate themselves from their competitors. While price is traditionally the first decision-point for a potential buyer, top-quality customer experience has risen to the top of consumers’ priorities when deciding whom to do business with. Changing your contact cente...

Talkdesk
Talkdesk
Blog Post
  • In March 2018, Forrester Consulting completed The Total Economic Impact™ of Talkdesk, a commissioned study that gives an in-depth look at the financial impact Talkdesk realized for our customer, a leading internet services provider with thousands of customers, millions of end users and over 250 customer support agents. Forrester found a notable 346% ROI after the customer switched from a first-ge...

Talkdesk
Talkdesk
Blog Post
  • Now that we have explained some of the features and tools that will help your sales team excel, let us explain the top 5 benefits of using Talkdesk for sales: 1. Increase Connection Rates With Talkdesk’s lead generation software, power dialer and customizable outbound caller ID, your agents will never waste time hunting dead-end leads, prospects or debtors. They will be automatically connected w...

Talkdesk
Talkdesk
Blog Post
  • Editor’s Note: This piece was originally written by Brian Cantor, Digital Director and Principal Analyst at CCW, for CCW and Talkdesk’s Special Report: Agent Performance. The stakes of contact center are significant, which means the cost of succumbing to the aforementioned challenges is exorbitant. It also means the value of improving performance is substantial. By […]

Talkdesk
Talkdesk
Blog Post
  • Three talent trends emerged from Deloitte’s 2017 global contact center survey that point to the need to rethink the way contact centers handle staffing. When asked about upcoming talent initiatives, contact center executives identified three major priorities for the next two years: using analytics to better align staff (73%), expanding training programs (63%) and deploying […]

Out-Market Your Competitors?

Get complete competitive insights on over 2.2 million companies to drive your marketing strategy.

Create Free Account Log in

By signing up, you agree to the Terms of Service and Privacy Policy.

Out-Market Your Competitors

Get complete competitive insights on over 2.2 million companies to drive your marketing strategy.

Create Free Account

Already a user?  Log in

By signing up, you agree to the Terms of Service and Privacy Policy.