TaskUs
TaskUs
SlideShare Presentation
  • When engaging in an outsourcing project, particularly for customer care, one of the primary concerns clients have is how to ensure that performance targets are hit efficiently, without compromising on the quality of service delivery. It’s an important consideration, and one of the most important aspects of meeting performance goals without compromising quality is a successful implementation and l...

TaskUs
TaskUs
SlideShare Presentation
  • Effective customer service goes beyond keeping CSRs available through multiple channels. Your customers need self service support options to attempt to answer their own questions. Customers don’t always have the time or inclination to talk to a support rep about their problems, and they’d rather try to fix it themselves prior to making contact. Self service usage continues to rise, with Forrester...

TaskUs
TaskUs
SlideShare Presentation
  • Customer acquisition captures plenty of attention, but customer retention provides you with higher revenues and a chance to create brand evangelists. The typical customer is worth up to 10 times his original purchase price and has up to a 70 percent chance of converting on subsequent offers, according to Help Scout. When you look at a typical conversion ratio, the loyal customer looks better and ...

TaskUs
TaskUs
SlideShare Presentation
  • Customer satisfaction is a key performance indicator for business-to-consumer companies, but the abundance of customer service support metrics has made it hard to identify the best way to gauge how your customers actually feel. We help you understand the pros and cons of the most prevalent scoring systems to help you understand your options.

TaskUs
TaskUs
SlideShare Presentation
  • Live chat support solutions keep customers happy, with a reported 73 percent satisfaction rate according to EConsultancy. Live chat has a lot going for it, from convenience to near real-time responses. Before you set up a world-class live chat support line, you need to implement live chat best services within your customer support department. Effective training, proper selection of live chat solu...

TaskUs
TaskUs
SlideShare Presentation
  • Your customer goes through your site and happily fills it up with plenty of products. Once she gets to the end of the line, however, she abandons the cart. 75.6% of carts ultimately get abandoned, according to Sales Cycle, but the sale is not necessarily lost. In fact, 63% of these abandoned carts are potentially recoverable, reports Business Insider. Your live chat support provides an important ...

TaskUs
TaskUs
SlideShare Presentation
  • Innovation has always been important in the world of business, but in today’s hyper competitive marketplace it is the lifeblood. Case in point: A 2012 survey by Citibank found that 53 percent of small businesses – the majority of business in America -- had “reinvented” themselves to stay afloat or competitive during the economic downturn. Of those, 47 percent did so by overhauling their products ...

TaskUs
TaskUs
SlideShare Presentation
  • For businesses, customer feedback is the equivalent of this rudimentary but useful wind vane. Although there are scores of reports and tools one can use to determine the health of a company, customer feedback is the best and fastest way to judge whether your business is moving in the right direction: Positive feedback suggests minimal resistance – you’re moving forward – while negative feedback i...

TaskUs
TaskUs
SlideShare Presentation
  • For many businesses, rapid growth is the Holy Grail. Eager entrepreneurs envision their companies rising up from anonymity to take their rightful place on the Inc. 100 list, expanding rapidly from a mid-sized firm to a multi-billion dollar organization in a matter of months.

TaskUs
TaskUs
Landing Page

New mobile optimized landing page detected

 
TaskUs
TaskUs
Landing Page

New mobile optimized landing page detected

 
TaskUs
TaskUs
Landing Page

New mobile optimized landing page detected

 
TaskUs
TaskUs
Landing Page

Ridiculously Good Outsourcing | TaskUs

 
TaskUs
TaskUs
Landing Page

New Mobile Optimized Landing Page Detected

 
TaskUs
TaskUs
Landing Page

New Mobile Optimized Landing Page Detected

 
TaskUs
TaskUs
Landing Page

TaskUs Resources | Omnichannel Customer Service: Buzzword Or Business Driver?

 
TaskUs
TaskUs
Landing Page

New Mobile Optimized Landing Page Detected

 
TaskUs
TaskUs
Landing Page

New Mobile Optimized Landing Page Detected

 
TaskUs
TaskUs
Landing Page

Ridiculously Good Outsourcing | TaskUs

 
TaskUs
TaskUs
Landing Page

TaskUs Resources | Tech Support Case Study

 
TaskUs
TaskUs
Landing Page

New Mobile Optimized Landing Page Detected

 
TaskUs
TaskUs
Landing Page

TaskUs Resources | Chat Support Strategies For Decreasing Cart Abandonment

 
TaskUs
TaskUs
Landing Page

TaskUs Resources | 7 Steps To Successful Phone Customer Support

 

Out-Market Your Competitors?

Get complete competitive insights on over 2.2 million companies to drive your marketing strategy.

Create Free Account Log in

By signing up, you agree to the Terms of Service and Privacy Policy.

Out-Market Your Competitors

Get complete competitive insights on over 2.2 million companies to drive your marketing strategy.

Create Free Account

Already a user?  Log in

By signing up, you agree to the Terms of Service and Privacy Policy.