TeamViewer is a proprietary computer software package for remote control, desktop sharing, online meetings, web conferencing and file transfer between computers.

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TeamViewer
TeamViewer
Blog Post
  • Customer satisfaction is the cornerstone of the help desk’s function. When making decisions to help optimize your support center, it’s important to adopt tools and strategies that meet your customers’ simple, efficient, and solution-oriented needs. While the temptation might be to focus on the numbers, it’s important to make sure that those numbers are backed […] The post 5 Need-to-Know Customer E...

TeamViewer
TeamViewer
Blog Post
  • IT help desks often focus on metrics and efficiency, which makes sense. When problems arise, quick solutions to restore business productivity are essential. It’s easy to fall into the trap of zeroing in on numbers, but the problem is that you’ll lose track of bigger picture goals. It’s key to make sure that your efficiency […] The post Three Steps to Develop a Holistic Help Desk Optimization Strat...

TeamViewer
TeamViewer
Page Design Update
TeamViewer
TeamViewer
YouTube Video
  • Improve customer service by reducing the time to resolution for iOS11 technical support service cases with TeamViewer - the first remote support solution to integrate with the new iOS Files app. The QuickSupport app is available in the Files app, so users can manage all files transferred to or from their device. File transfer now integrates well with any other iOS app that supports the Files app,...

TeamViewer
TeamViewer
YouTube Video
  • The most user-requested enhancement for servicecamp has arrived. Efficiently manage service request workloads, ensure top customers’ tickets are prioritized, and use data to transparently communicate with senior management. Use the in-built reporting functionality, or instantly integrate servicecamp data into tools such as Excel, Power BI, and Tableau, or any other data environment you are famili...

TeamViewer
TeamViewer
YouTube Video
  • With more than 10 million active Android app users – the most popular remote control app for remote support and working on-the-go is now even better than ever before. Your overall Android app experience is now more intuitive. Hints give helpful pointers for actions you can take, and you can transfer files and chat with contacts with the same workflow as on your desktop. No need to change your rou...

TeamViewer
TeamViewer
YouTube Video
  • Simpler to navigate, easier to manage, and optimized in collaboration with customers – the all-in-one user interface improves the way you work with TeamViewer. Work faster and with fewer clicks. 9 out of 10 users are extremely satisfied with the new design, that condenses and simplifies multiple windows and tools into one easy-to-use, re-sizable client window, that also remains open when establis...

TeamViewer
TeamViewer
YouTube Video
  • Experience the first and only iOS Screen Sharing remote support solution. For the first time ever, IT technicians can view remote iPhones and iPads in real time. Remote support to iOS devices is now much more efficient, meaning the end-user experience is improved since technicians can provide faster, more accurate troubleshooting.

TeamViewer
TeamViewer
YouTube Video
  • Enterprise customers can request early access to Identity Provider Connection, to reduce user management overhead, align with security guidelines, and ensure that only approved users can access TeamViewer accounts using corporate email addresses. Use your Identity Provider (IdP) to centralize, secure, and control account logins, as well as to set up IdP-enabled multi-factor authentication.

TeamViewer
TeamViewer
YouTube Video
  • Save even more time getting the information you need about a device during a remote connection. Quickly identify any potential issues and move on to a solution. View information about the uptime, serial number, hard drive health, battery level (and whether it's plugged into a power source), as well as the BIOS version and date.

TeamViewer
TeamViewer
YouTube Video
  • Improve your TeamViewer Linux experience with increased stability, and a GUI that is better integrated into the Linux environment. Run the TeamViewer Host module natively, implemented using Qt, for unattended access to Linux devices. Full ARM/Raspberry Pi support is also available. A preview for the full Linux TeamViewer 13 app will be released soon.

TeamViewer
TeamViewer
YouTube Video
  • Enjoy a hassle-free experience when logging-in to your TeamViewer account to work with one or more of the thousands of devices that you manage. Log in instantly, even when your Computers & Contacts list contains thousands of contacts and devices, thanks to improvements that take advantage of secure caching.

TeamViewer
TeamViewer
YouTube Video
  • Get more speed out of your hardware. Boost TeamViewer’s remote control performance, while reducing the load on your CPU. Use your graphics card (GPU) to process the image scaling of a remote desktop connection to devices that have a different screen resolution to your local machine.

TeamViewer
TeamViewer
YouTube Video
  • Optimize your workflow and save time setting up and managing secure file transfers between devices. Gain clarity on which files are being transferred to which device, and monitor the progress. Access recent folders to quickly locate the needed files, queue multiple stacks of files for transfer, and view the progress of the transfer within an overhauled UI.

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