Totango
Totango
Blog Post
  • Customer success is hot. Notably, over 50% of the attendees at TSIA’s Spring TSW event this year were in customer success. TSW buzzed with people who were both in the know and those looking to better understand what Customer Success...

Totango
Totango
Blog Post
  • Today, Totango released its Spark Platform to provide customers with proven results quickly. Spark, the next generation customer success platform, guides enterprises through the successful completion of each stage of the customer journey with relevant information, analytics and best practices...

Totango
Totango
Blog Post
  • This year’s Customer Success Summit was a huge success! We enjoyed learning from our speakers and attendees about Customer Success in practice. In case you couldn’t attend Totango’s 6th annual industry conference, the recordings and presentations are now available here....

Totango
Totango
Blog Post
  • Your customers are your most important asset and their data is critical for your business. We’re launching Totango Shield today. Totango Shield provides comprehensive protection for all of your sensitive information in DNA-CX and allows you to automatically comply with internal...

Totango
Totango
Blog Post
  • Customer Health Score takes multiple dimensions of customer data measures and consolidates them into a single representation of green, yellow or red. It is a consolidation all the information the company has about the customer, from all probes, people and systems, past and current.

Totango
Totango
Blog Post
  • If you’re responsible for building and operating a SaaS product, you need to manage product quality.Everyone knows it — A clean, high-quality product builds customer trust and loyalty. Also, poor quality in your product drags development velocity down, as the team needs to go back and address problems instead of developing the next new thing.Yet despite how obvious the need is, good metrics to mea...

Totango
Totango
Blog Post
  • At Totango, we’ve decided to standardize all our batch data processing onto Apache Spark, replacing an old investment we had in a Hadoop cluster that does the same. The goal is to use Spark’s flexibility and superior performance to allow us to extract more insights about customers with ease.As with any such migration project, there is legacy to deal with. Sure it’s fun to write everything from scr...

Totango
Totango
Blog Post
  • Here at Totango, Elasticsearch is a big part of our serving layer. We rely on its lightning fast searches for our applications responsiveness. So it’s frustrating when from time to time queries which should take milliseconds are held up for several seconds. After some investigation, we see that this happens when specific Elasticsearch nodes experience momentary strain. This could be due to JVM Gar...

Totango
Totango
Blog Post
  • See full details in the presentation belowTo make cores fill up workers before using other free workers, use spark.deploy.spreadOut=falseTo make worker clean up directories of completed applications, use spark.worker.cleanup.enabled=trueTo use External Shuffle Service, use spark.shuffle.service.enable=true and run sbin/start-shuffle-service.sh in each worker nodeYou can use LogStash to gather all ...

Totango
Totango
Blog Post
  • So… in part 1 we had these daily data pipelines running on a bunch of servers. Jenkins schedules the daily runs and Luigi manages the logical flow of each pipeline. The system works, but it’s starting to show strain as our data grows. There’s a new requirement to allow triggering these pipelines ad-hoc and instead of a quick fix, we decide to re-imagine everything.SQS!First we needed a reliable wa...

Totango
Totango
Blog Post
  • Here at Totango we crunch loads of data. Where it’s possible we try to do this in realtime, however inevitably most of our meaningful analytics are processed in batch pipelines on a daily or hourly basis. When Totango was in its infancy these pipelines were basically a vast Luigi tree of tasks which were triggered periodically by Jenkins Cron builds.As our customer base grew, we realized that we ...

Totango
Totango
Blog Post
  • Earlier this week we presented at the Big Data & Data Science — Israel Meetup. Thanks much for all those that attended, we had around 150 big data engineers join us. It was great meeting so many smart people using (or looking to use) Spark for their data processing projects!Oren Raboy — Totango architecture overviewhttps://medium.com/media/5a57d3c9c2b82b7c72e15bef490ac8bd/hrefRomi Kunstman — Multi...

Totango
Totango
Blog Post
  • Totango proudly runs on Amazon Web Services. Our technology stack deeply leverages what AWS has to offer — from basic EC2 instances to services such as RDS, DynamoDB and Kinesis that provide higher level abstractions.While it is not without flaws, AWS is a key ingredient in our ability to develop fast and provide a service at high quality and uptime.That is why we’re excited about every AWS re:Inv...

Totango
Totango
Blog Post
  • Our data-processing platform ingests data from millions of events per hour on behalf of hundreds of our customers. Making sure we gracefully handle errors is really important for service continuity.That is why we created our Tao for processing, to help our dev teams make the right choices when dealing with exceptions or validations.Thou shalt not stop processing for any inputWe sometimes get inval...

Totango
Totango
Blog Post
  • One of the challenges we’ve been focusing on lately at Totango is improving testing infrastructure for our data processing pipeline. Our goal is to be able to deploy new code into our core data processing platform with confidence and velocity.While this sounds like a pretty straightforward need, turns out it is quite difficult to do when talking about data processing code, particularly when it dea...

Totango
Totango
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  • New: Totango Blog | Customer Success Updates
  • Old: Totango | Customer Success Software
Totango
Totango
YouTube Video
  • Brian Merritt, VP of Customer Success at Trustpilot, shares his strategy and processes to get the results they need from their customer success programs. He also gives his POV on why a goal-oriented approach to managing the customer journey is critical. Brian is joined by Ravit Danino, VP of Product, Totango, who shares new approaches and technological advances that can track, measure, and accele...

Totango
Totango
YouTube Video
  • Speakers: Omid Razavi, Global Head of Product Success, Arnfinn Austefjord, Director, Product Strategy, at ServiceNow Customer Success and Customer Service should be seamlessly integrated to enable proactive and value-added engagement. ServiceNow is leading the way with the latest partnership with Totango. Think past tickets and move to increasing customer value and growth. View the presentation:...

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