Totango
Totango
SlideShare Presentation

New SlideShare presentations detected.

  • How to Build an Effective Customer Health Model
    Your customers’ success is critical to your business. But how do you define and measure their success? Should you look at the number of support tickets, rate of adoption, revenue per customer, churn rate, net promoter score, or customer lifetime value? Instead of looking at specific metrics, you need to take a holistic view of the customer using a Customer Health value. Health definitions shoul...
Totango
Totango
YouTube Video

New YouTube videos detected.

  • How to Build an Effective Customer Health Model
    Your customers’ success is critical to your business. But how do you define and measure their success? Should you look at the number of support tickets, rate of adoption, revenue per customer, churn rate, net promoter score, or customer lifetime value? Instead of looking at specific metrics, you need to take a holistic view of the customer using a Customer Health value. Health definitions should...
Totango
Totango
YouTube Video

New YouTube videos detected.

  • Don Peppers: Why Totango's Zoe is a "Category Changer" for Customer Success
    Don Peppers, thought-leader, author of The One to One Future, and founder of CXSpeakers, comments on Totango's new product, Zoe. From his perspective, Zoe is changing the way companies do customer success. Rather than keeping customer data siloed to one team, it gives open access to the entire company. Don thinks this open approach reflects the future of technology. Watch this short video to learn...
Totango
Totango
YouTube Video

New YouTube videos detected.

  • Totango Customer Testimonial: Front App
    Andersen Yu, Customer Success Manager from Front App, calls Totango “game-changing software.” Totango allows Front App to scale the efforts of their customer success team with very personalized interactions, but in an automatic and engaging way. Totango has given Front App a holistic understand of their customers, as well as other benefits that Andersen shares in this video.
Totango
Totango
YouTube Video

New YouTube videos detected.

  • Totango Customer Testimonial: Blazemeter, a CA Technologies Company
    Yishai Cohen, Vice President of Customer and Partner Success at Blazemeter is thrilled to see that with Totango, customer success can finally be realized as a company mission instead of identified as a single team in the organization. Within a short time after onboarding, Blazemeter is already seeing efficiency in value by identifying early signs of churn and providing sales management with more a...
Totango
Totango
YouTube Video

New YouTube videos detected.

  • Totango Customer Testimonial: Randall-Reilly
    Tami Barre, Vice President of Client Experience at Randall-Reilly, shares how the company transitioned from a homegrown solution for managing customer success that really only provided usage data to Totango. They selected Totango as their customer success solution because it provides visibility down to the user level, while also enabling scalability with Campaigns and SuccessPlays to identify, tar...
Totango
Totango
YouTube Video

New YouTube videos detected.

  • Totango Customer Testimonial: Clarabridge
    Beth Fulton, former Vice President of Customer Success at Clarabridge walks us through the steps that led to Clarabridge selecting Totango as their customer success solution. With three separate products that span from the enterprise to small implementations, they needed a solution that could reflect their complex business. After implementing Totango, the entire company rallied around the concept ...
Totango
Totango
YouTube Video

New YouTube videos detected.

  • Totango Customer Testimonial: Emailage
    Totango enabled Anthony Enrico, Director of Customer Success at Emailage, to scale, drive, and manage a global team of customer success professionals, which demands a level or organization and insight that could not exist before. Emailage is now able to protect and drive revenue, as well as maximize the utilization of their solution. He says, “Any business that’s in the new subscription economy th...
Totango
Totango
YouTube Video

New YouTube videos detected.

  • Totango Customer Testimonial: ON24
    A primary goal of ON24 is to ensure there is a solid, consistent customer experience across the entire organization, and between four different product sets. Chris Dishman, Vice President of Customer Success at ON24, confirms that the flexibility of Totango and the ability to measure health, activity, and actions across multiple products, divisions, and groups independently was a primary reason th...
Totango
Totango
YouTube Video

New YouTube videos detected.

  • Totango Customer Testimonial: xMatters, Inc.
    Nate Richardson, Business Operations Director and Analytics Manager at xMatters, sits at the intersection of multiple teams at who all have different use cases for customer data, including the customer success, sales, marketing, support, and product management teams. Going from “firefighter mode” before Totango, xMatters leveraged Totango to help the transition from on-premise to full cloud SaaS b...
Totango
Totango
YouTube Video

New YouTube videos detected.

  • What it Really Means to Build a Customer Culture
    Whether you call it customer centricity, customer obsession, or customer focused, putting the customer at the center of your company is the right business approach. In order to be customer centric, however, your organization must operate within a strong, pervasive customer culture that supports the business approach. But what exactly is a customer culture and how do you build it? Join this upc...
Totango
Totango
SlideShare Presentation

New SlideShare presentations detected.

  • What Does It Really Mean To Build A Customer Culture?
    Whether you call it customer centricity, customer obsession, or customer focused, putting the customer at the center of your company is the right business approach. In order to be customer centric, however, your organization must operate within a strong, pervasive customer culture that supports the business approach. But what exactly is a customer culture and how do you build it? Review our web...
Totango
Totango
Page Metadata Update

New page title detected.

  • New: Totango | Customer Success Software
  • Old: Blog | Totango | Customer Success Software
Totango
Totango
Page Metadata Update

New page title detected.

  • New: Totango | Customer Success Software
  • Old: Blog | Totango | Customer Success Software
Totango
Totango
Page Metadata Update

New page title detected.

  • New: Totango | Customer Success Software
  • Old: Blog | Totango | Customer Success Software
Totango
Totango
Page Metadata Update

New page title detected.

  • New: Totango | Customer Success Software
  • Old: Blog | Totango | Customer Success Software
Totango
Totango
Page Metadata Update

New page title detected.

  • New: Totango | Customer Success Software
  • Old: Blog | Totango | Customer Success Software
Totango
Totango
Page Metadata Update

New page title detected.

  • New: Totango | Customer Success Software
  • Old: Blog | Totango | Customer Success Software
Totango
Totango
Page Metadata Update

New page title detected.

  • New: Totango | Customer Success Software
  • Old: Blog | Totango | Customer Success Software
Totango
Totango
Page Metadata Update

New page title detected.

  • New: Totango | Customer Success Software
  • Old: Blog | Totango | Customer Success Software

Out-Market Your Competitors?

Get complete competitive insights on over 2.2 million companies to drive your marketing strategy.

Create Free Account Log in

By signing up, you agree to the Terms of Service and Privacy Policy.

Out-Market Your Competitors

Get complete competitive insights on over 2.2 million companies to drive your marketing strategy.

Create Free Account

Already a user?  Log in

By signing up, you agree to the Terms of Service and Privacy Policy.