Totango
Totango
YouTube Video
  • Whether you’ve been doing Customer Success for years or are just getting started, the best step you can take is to understand where you are on the maturity curve so that you can take steps to move forward to the next level. Totango’s SVP of Customer Success Jim Coleman, presents a maturity model based on Totango’s experience helping hundreds of organizations design, implement, and optimize their...

Totango
Totango
SlideShare Presentation
  • Whether you’ve been doing Customer Success for years or are just getting started, the best step you can take is to understand where you are on the maturity curve so that you can take steps to move forward to the next level. Totango’s SVP of Customer Success Jim Coleman, presents a maturity model based on Totango’s experience helping hundreds of organizations design, implement, and optimize thei...

Totango
Totango
SlideShare Presentation
  • In Part 2 of our customer health webinar series, we take a more advanced look at health and dive into measuring the effectiveness of a customer health model. In this presentation, Totango and customer, Feedvisor, share best practices to building and measuring a customer health score (CHS). Learn Feedvisor’s four stage approach to building a CHS and adjusting it to give better churn, renewal, and...

Totango
Totango
YouTube Video
  • In Part 2 of our customer health webinar series, we take a more advanced look at health and dive into measuring the effectiveness of a customer health model. Totango presents with customer, Feedvisor, who shares their approach to building and measuring their customer health score (CHS). Learn Feedvisor’s four stage approach to building a CHS and adjusting it to give better churn, renewal, and ups...

Totango
Totango
SlideShare Presentation
  • Your customers’ success is critical to your business. But how do you define and measure their success? Should you look at the number of support tickets, rate of adoption, revenue per customer, churn rate, net promoter score, or customer lifetime value? Instead of looking at specific metrics, you need to take a holistic view of the customer using a Customer Health value. Health definitions shoul...

Totango
Totango
YouTube Video
  • Your customers’ success is critical to your business. But how do you define and measure their success? Should you look at the number of support tickets, rate of adoption, revenue per customer, churn rate, net promoter score, or customer lifetime value? Instead of looking at specific metrics, you need to take a holistic view of the customer using a Customer Health value. Health definitions should...

Totango
Totango
YouTube Video
  • Don Peppers, thought-leader, author of The One to One Future, and founder of CXSpeakers, comments on Totango's new product, Zoe. From his perspective, Zoe is changing the way companies do customer success. Rather than keeping customer data siloed to one team, it gives open access to the entire company. Don thinks this open approach reflects the future of technology. Watch this short video to learn...

Totango
Totango
YouTube Video
  • Andersen Yu, Customer Success Manager from Front App, calls Totango “game-changing software.” Totango allows Front App to scale the efforts of their customer success team with very personalized interactions, but in an automatic and engaging way. Totango has given Front App a holistic understand of their customers, as well as other benefits that Andersen shares in this video.

Totango
Totango
YouTube Video
  • Yishai Cohen, Vice President of Customer and Partner Success at Blazemeter is thrilled to see that with Totango, customer success can finally be realized as a company mission instead of identified as a single team in the organization. Within a short time after onboarding, Blazemeter is already seeing efficiency in value by identifying early signs of churn and providing sales management with more a...

Totango
Totango
YouTube Video
  • Tami Barre, Vice President of Client Experience at Randall-Reilly, shares how the company transitioned from a homegrown solution for managing customer success that really only provided usage data to Totango. They selected Totango as their customer success solution because it provides visibility down to the user level, while also enabling scalability with Campaigns and SuccessPlays to identify, tar...

Totango
Totango
YouTube Video
  • Beth Fulton, former Vice President of Customer Success at Clarabridge walks us through the steps that led to Clarabridge selecting Totango as their customer success solution. With three separate products that span from the enterprise to small implementations, they needed a solution that could reflect their complex business. After implementing Totango, the entire company rallied around the concept ...

Totango
Totango
YouTube Video
  • Totango enabled Anthony Enrico, Director of Customer Success at Emailage, to scale, drive, and manage a global team of customer success professionals, which demands a level or organization and insight that could not exist before. Emailage is now able to protect and drive revenue, as well as maximize the utilization of their solution. He says, “Any business that’s in the new subscription economy th...

Totango
Totango
YouTube Video
  • A primary goal of ON24 is to ensure there is a solid, consistent customer experience across the entire organization, and between four different product sets. Chris Dishman, Vice President of Customer Success at ON24, confirms that the flexibility of Totango and the ability to measure health, activity, and actions across multiple products, divisions, and groups independently was a primary reason th...

Totango
Totango
YouTube Video
  • Nate Richardson, Business Operations Director and Analytics Manager at xMatters, sits at the intersection of multiple teams at who all have different use cases for customer data, including the customer success, sales, marketing, support, and product management teams. Going from “firefighter mode” before Totango, xMatters leveraged Totango to help the transition from on-premise to full cloud SaaS b...

Totango
Totango
YouTube Video
  • Whether you call it customer centricity, customer obsession, or customer focused, putting the customer at the center of your company is the right business approach. In order to be customer centric, however, your organization must operate within a strong, pervasive customer culture that supports the business approach. But what exactly is a customer culture and how do you build it? Join this upc...

Totango
Totango
SlideShare Presentation
  • Whether you call it customer centricity, customer obsession, or customer focused, putting the customer at the center of your company is the right business approach. In order to be customer centric, however, your organization must operate within a strong, pervasive customer culture that supports the business approach. But what exactly is a customer culture and how do you build it? Review our web...

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