Totango
Totango
YouTube Video
  • Speakers: Omid Razavi, Global Head of Product Success, Arnfinn Austefjord, Director, Product Strategy, at ServiceNow Customer Success and Customer Service should be seamlessly integrated to enable proactive and value-added engagement. ServiceNow is leading the way with the latest partnership with Totango. Think past tickets and move to increasing customer value and growth. View the presentation:...

Totango
Totango
SlideShare Presentation
  • Presented by Ravit Danino, VP of Products at Totango, at Customer Success Summit 2018. Technology plays a critical role in advancing the capabilities of Customer Success. Understand why goal-oriented technology is the key to delivering the right results quickly and with confidence.

Totango
Totango
SlideShare Presentation
  • Presented by Christine Bensen, Senior Director of Product Management at CA Technologies, at Customer Success Summit 2018, Track 1. Moving to SaaS is a huge transformation. Hear how CA managed this change, the impact it had inside and outside their organization, and how the whole company, from Product, Marketing, Finance, Sales, Support, Services, Partners, UX, all needed the single source of trut...

Totango
Totango
SlideShare Presentation
  • Presented by Laurence Dean, Group Services, Director for Client Success at Dimension Data. Shared at Customer Success Summit 2018. Dimension Data, a leader in IT Services Management, is making a big bet on Customer Success. In a highly competitive environment, they are seeing early results from their Customer Success initiatives and are placing a big bet on gaining real competitive advantage.

Totango
Totango
SlideShare Presentation
  • Presented by Tal Tsfany, VP of Customer Success at Mulesoft, at Customer Success Summit 2018. Customer Success team members need to think about value in terms of corporate objectives as well as customer objectives. Tal will share how to effectively communicate with company executives to show the value of customer success initiatives.

Totango
Totango
SlideShare Presentation
  • Presented by Deepak Sharma, Customer Transformation Leader, at Deloitte Consulting, and Heather Peck, Global Services Chief of Staff and Transformation Lead at Hitachi. Shared at Customer Success Summit 2018. Learn how Customer Success drives seamless coordination across Hitachi Vantara’s Services capabilities to deliver a unified set of outcomes, and maximizes the value delivered to customers.

Totango
Totango
SlideShare Presentation
  • Presented by Brian Curry, Chief Operating Officer at NICE-Satmetrix, at Customer Success Summit 2018. Many B2C and large enterprise B2B companies are experiencing the need to expand their established CX practices with the new methodologies of Customer Success. Learn how companies are managing that fusion and the impact it can make.

Totango
Totango
SlideShare Presentation
  • Presented by Christina Kosmowski, Head of Customer Success at Slack. Shared at Customer Success Summit 2018. Slack is growing so fast and the need to scale a customer success organization to meet the demands of the business has had it challenges. Learn about some of the key elements that have been utilized to keep pace and drive significant value for Slack and its customers.

Totango
Totango
SlideShare Presentation
Totango
Totango
SlideShare Presentation
  • Presented by Erez Barak, Partner Group Program Manager at Microsoft, at Customer Success Summit 2018. Artificial Intelligence and Machine Learning have come to fruition but what does it really mean for your CS organization? What does AI and ML really mean and how they can be applied to increase efficiency and accelerate insights.

Totango
Totango
SlideShare Presentation
  • Presented by Guy Nirpaz, CEO and Co-Founder of Totango, at Customer Success Summit 2018. Organizations which have implemented Customer Success practices often struggle with providing clear results to prove impact. Guy will talk about how organizations can follow a component-based model to get results fast and accelerate impact across the enterprise.

Totango
Totango
SlideShare Presentation
  • Presented by Katie Yagodnik, Senior Manager of Customer Success at Monster. Shared at Customer Success Summit 2018, Track 2. When Monster brought all their customer data together there was a huge AHA moment. For the first time ever, they established health across multiple products and could start to see a clear path to fighting churn. Hear how Monster’s sales reps are beating revenue goals and h...

Totango
Totango
SlideShare Presentation
  • Presented by Rachel Donovan, Director of Customer Success at One Door. Our client said, “We don't know how to talk about the value we are getting from your software internally." We said, "let us help.” Join this session to hear how One Door not only proved the value delivered to T-Mobile, but grew the relationship with them because they equipped their core constituents with product engagement dat...

Totango
Totango
SlideShare Presentation
  • Presented by Alyssa Edelman, Customer Success Team Manager from Greenhouse, at Customer Success Summit 2018, Track 3. Learn about how Greenhouse leverages both proactive one-to-many strategies and reactive one-to-one communications to ensure retention, expansion and, of course, happy customers! "Scaled" doesn't have to be scary - see how we've automated some of our Customer Success processes, and...

Totango
Totango
SlideShare Presentation
  • Presented by Shachar Avrahami, Customer Success Operations Manager at Feedvisor, at Customer Success Summit 2018, Track 2. Take your Customer Success Operations practice to the next level. In this session, you will hear on how to maximize your CS enablement, prove ROI of your processes and constantly improve your practice.

Totango
Totango
SlideShare Presentation
  • Presented by Chris McNamara, VP of Customer Success at Glassdoor, at Customer Success Summit 2018, Track 3. Does it really matter whether your Customer Success Managers love their jobs? In this session I explore the linkage between employee engagement and business outcomes, sharing some of my experiences cultivating engagement at Glassdoor, focusing in particular on career progression.

Totango
Totango
SlideShare Presentation
  • Presented by Summer Weisberg, Director Customer Success at cloudbees, at Customer Success Summit 2018, Track 3. Does your customer success team understand the difference between outputs and outcomes? More importantly, can they convey this message to customers that, too often, focus on outputs regardless of the outcomes they generate? Outcomes are what grow businesses, retain customers, and lead t...

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