Twilio () is a cloud communications platform as a service (PaaS) company based in San Francisco, California. Twilio allows software developers to programmatically make and receive phone calls and send and receive text messages using its web service APIs. Twilio's services are accessed over HTTP and are billed based on usage.

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Twilio
Twilio
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Communication APIs for SMS, Voice, Video and Authentication

Before Communication APIs for SMS, Voice, Video and Authentication
After Communication APIs for SMS, Voice, Video and Authentication
Twilio
Twilio
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  • Read the guide at: https://www.twilio.com/docs/guides/build-a-chatbot-with-studio Learn more at https://twilio.com/studio SMS Chatbots are a great way to help your users accomplish simple tasks in a friendly, conversational manner. Let’s look at how to build a simple flow that responds to incoming text messages and chats with your users to help them order a coffee.

Twilio
Twilio
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  • Read the guide at: https://www.twilio.com/docs/guides/conduct-a-survey-with-studio Learn more at https://twilio.com/studio User feedback is a critical part of doing business, and paper surveys can be messy and inefficient. Let’s look at how to build a Twilio Studio flow that hooks into your application via REST API and conducts a brief SMS survey.

Twilio
Twilio
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  • Read the guide at: https://www.twilio.com/docs/guides/build-an-ivr-with-studio Learn more at: https://twilio.com/studio Twilio Studio makes it as simple as a drag-and-drop to build an IVR (Interactive Voice Response) for your business. With IVR, you can create a phone menu that’s easy to navigate by voice or keypress, and route users’ calls to the correct department in a snap.

Twilio
Twilio
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  • A new way to build communications with your customers. Drag and drop widgets into place to set the communication flow that’s right for you. Setup flows to trigger calls, texts, Facebook messages, and more. Extend that flow with your own code. It’s all possible in Twilio Studio. Learn more: https://www.twilio.com/studio More Studio videos: Build an IVR System with Twilio Studio: https://youtu.be...

Twilio
Twilio
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  • Ruby Receptionists may run a virtual receptionist service, but on the other line are real, live humans who take customer delight very seriously. Based in Portland, Oregon, Ruby Receptionists pride themselves on “delivering delight” through human connections. To do this, they rely on technology from Twilio to power their infrastructure. Switching from a legacy telephony system to Twilio as their S...

Twilio
Twilio
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  • When was the last time you updated your IVR or added a new channel to your customer communications, such as Facebook messenger? Twilio Senior Sales Engineering Manager Ameer Badri shares a framework based on API building blocks that makes personalizing your customer communications as easy as customizing your company website. Learn more: https://www.twilio.com/learn/twilio-101/personalized-custome...

Twilio
Twilio
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  • As the UK's leading business insurance broker, 40% of SimplyBusiness’ sales occur through the contact center rather than over the website. Their contact center is core to the business, as it drives inbound sales, outbound calls, and renewals. Speaking at SIGNAL.London’s Digital Executive Forum, SimplyBusiness CTO Lukas Oberhuber shares how they use machine learning and Twilio APIs to create pers...

Twilio
Twilio
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  • Superior communications have a positive impact on every major business metric, including customer satisfaction, coordination, conversion, customer engagement, and fraud reduction. But today, eight out of ten customers think companies aren’t communicating with them effectively, while seven out of ten companies think they’re doing a fine job. Where’s the disconnect? COO George Hu kicks off the SIGNA...

Twilio
Twilio
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  • Creating brand loyalty is extremely important for UK retail giant John Lewis. Richard Ambler, Head of Business Development, shares how the company uses both human interactions and the digital experience to curate their customer journey. For John Lewis Home Solutions, a new connected marketplace for trade professionals, Twilio underpins the intelligent digital communications that connect the custom...

Twilio
Twilio
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Programmable Voice API - Explore Click-to-Call, Call-Tracking, and More! Free Signup

Before Interactive Voice Response (IVR) Phone Trees | Twilio
After Programmable Voice API - Explore Click-to-Call, Call-Tracking, and More! Free Signup
Twilio
Twilio
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  • BUILD THE FUTURE OF COMMUNICATIONS WITH US We are on a mission to bring a community together to share, learn and code the future of communications. At this event the best and brightest like-minded people will come together for discussions on how to build innovative customer engagement experiences with APIs. You will hear from your peers, get live demos and share strategies. Whether you are a dev...

Twilio
Twilio
YouTube Video
  • BUILD THE FUTURE OF COMMUNICATIONS WITH US We are on a mission to bring a community together to share, learn and code the future of communications. At this event the best and brightest people will come together for discussions on how to build innovative customer engagement experiences with APIs. You will hear from your peers, get live demos, and actual hands-on training. Whether you are a dev...

Twilio
Twilio
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  • Copilot (https://twilio.com/copilot) is a FREE product that gives you essential SMS routing capabilities with no additional code required. Whether it's using multiple numbers to send high volume messages or the same local recognizable number for each person to increase the response rate, we handle the backend logic for you.

Twilio
Twilio
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  • When someone wants help with a home improvement project, like a renovation or redecoration, or needs home repairs in a hurry—John Lewis Home Solutions provides access to trusted contractors, plumbers, interior designers, electricians, and more in an instant. To create the infrastructure for John Lewis Home Solutions, Twilio APIs provided a “plug and play” solution for their contact centre. Find o...

Twilio
Twilio
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