UserVoice
UserVoice
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UserVoice
UserVoice
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UserVoice
UserVoice
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UserVoice
UserVoice
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UserVoice
UserVoice
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UserVoice
UserVoice
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UserVoice
UserVoice
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UserVoice
UserVoice
SlideShare Presentation
  • Watch this presentation here: https://community.uservoice.com/talks/roadmap-transparency-without-the-headaches/ Janna Bastow, CEO & Co-Founder of ProdPad and mastermind behind Mind the Product spoke at UserConf SF, sharing her insight on product roadmapping best practices & transparency.

UserVoice
UserVoice
SlideShare Presentation
  • I don’t know much about ITSM, nor do I even know what ITIL stands for, let alone how to implement it. However, as the CEO of one of the top online customer service platforms, I do know a thing or two about customer service on the web. And the advent of social media combined with shift towards online, subscription-based businesses is creating a revolution in how companies staff, respond to, and va...

UserVoice
UserVoice
SlideShare Presentation
UserVoice
UserVoice
SlideShare Presentation
  • What do you do when a critical bug crops up in your product...after 5pm? Or on the weekend? Do you panic? Call everyone in the company? Or do you have a plan in place? This is UserVoice's recently-implemented escalation plan. It's not perfect, and undoubtably will change, but hopefully it can be a useful template for you. Learn more about how to keep customers happy at http://www.uservoice.com

UserVoice
UserVoice
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  • You can't trust your customers or your data. But a combination will yield amazing results. Originally presented at the Startup Product Summit. Learn more about how UserVoice can help you understand your customers at http://www.uservoice.com Photo credits: WTH dude - http://www.flickr.com/photos/porphyria/3206687773/ Groupon data - http://techcrunch.com/2011/06/02/groupon-growth-2-6-billion-...

UserVoice
UserVoice
SlideShare Presentation
  • The keynote presentation from UserConf 2012. Richard White, CEO of UserVoice.com, talks about how business on the web has changed...and why taking care of customers is the only way you can succeed anymore. Check out the video of this talk on YouTube: http://www.youtube.com/watch?v=qKapwfmpvew Learn more about UserConf at http://www.userconf.co

UserVoice
UserVoice
SlideShare Presentation
  • This talk was given at the first UserVoice User Summit held in San Francisco, CA on March 21st. In this talk UserVoice CEO Richard White covers company milestones and his core beliefs about the future of customer care which lead to the creation of the new Touchpoint Toolkit (http://uservoice.com/touchpoint-tookit)

UserVoice
UserVoice
SlideShare Presentation
  • Unlike the cheese, no piece of software stands alone: rare is the company whose product is used in isolation. Your users are using your tool in conjunction with many others to get a single “job” done. Simply having an API doesn’t mean your job is done. These users want seamless integrations not a link to developer docs. But how do you as a business justify the expense in building out a robust ec...

UserVoice
UserVoice
YouTube Video
  • Richard White, Founder & CEO of UserVoice B2B companies often rely as much on what customers tell them with their words as they do with their clicks. The challenge is how to effectively manage, mine, and ultimately analyze all of that feedback from both customers and customer-facing teams to drive product decisions while maintaining transparency so you get maximum buy-in from all stakeholders inv...

UserVoice
UserVoice
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UserVoice
UserVoice
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New mobile optimized landing page detected

 

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