Vend is cloud-based point-of-sale and retail management software that lets retailers run their business in-store, online, and on-the-go. Vend’s solution includes POS software, inventory management, E-commerce, customer loyalty, and reporting analytics. Vend integrates with other world-leading business and payments applications including Shopify, Square, Xero and PayPal, and is a key retail partner in Apple’s global Mobility Partner Program.

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  • This is a post by Alexandra Sheehan. One time, inventory management could be as simple as handwritten tracking in a notebook. As time and technology have evolved, retailers are expanding their businesses to other channels, selling more types of products, and offering more fulfillment options. With these changes to the retail industry, a more sophisticated approach to inventory management isn’t jus...

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  • Is owning and running your own retail clothing store your ultimate dream job? For many people, it is. Boutique fashion retailers are independent merchants responsible for their own success who play an important role in the communities they are a part of. While the rewards of running a small business are both fulfilling and gratifying, it isn’t easy. It will take years for your business to establis...

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  • Local store marketing is critical for many retailers, particularly those who have brick-and-mortar stores. Chances are, the bulk of your foot traffic comes from people in the neighborhood, so it’s vital that you get yourself in front of as many locals as possible. Here are a few tips, ideas, and examples to help you boost your presence in your neighborhood. 1. Start by identifying the unique aspec...

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  • This is a post by Cara Wood. Perhaps the most important part of retail is the moment of the transaction — when money transfers from the customer to the cashier. This is, after all, the moment that everything else in retail is working towards. As such, it’s obvious that your cashiers must be well trained so that everything goes smoothly. Retailers tend to approach cashiers in two ways. The first is...

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  • All of the 1.0 endpoints have been deprecated for quite some time and today we're officially beginning the process of sunsetting them. We're starting with a few endpoints which are seeing a negligible amount of traffic to minimize the risk of causing problems for API consumers. What will happen today is that those endpoints will start randomly, at an increasing rate, return `410 Gone` responses. ...

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  • As a part of a larger effort around our new inventory system, generation of payloads for a few types of webhooks had to be delegated to a different system and therefore completely rewritten. In this process, we have discovered a few attributes which were either redundant, misleading or plain incorrect. Below is the list of webhook types and attributes that are changing. # `sale.update` - **Remove...

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  • # Search endpoint We have heard from a lot of API users that listing all resources in the default order wasn't enough in some cases. Integrators asked for the ability to list and filter resources in ways that better suit their specific use cases. We are happy to announce that in response to this feedback we have produced a new [**search**](https://docs.vendhq.com/v0.9/reference#search) endpoint....

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  • # Changes As a part of an ongoing effort to make Vend and its API as secure as possible, we have decided to introduce a couple of security-related changes. Both of these changes are introduced to reduce the risk of leaking sensitive information that could lead to compromising the safety of retailer's data. _**IMPORTANT:** This update will only affect a small number of retailers and integrators. ...

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  • Are you an independent retailer in the UK? If so, you won’t want to miss the bira National Conference and Awards. When: Thursday 10th May Where: Jurys Inn, Watling St, Burbage, Hinckley LE10 3JA It’s hands-down one of our favourite events for independents in the UK, and this year is shaping up to be their best one yet! At the 2018 conference, you will learn all about the current retailing trends d...

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  • While there are many things that can affect the in-store experience (e.g. products, prices, store environment, etc.) customer service is always going to be one of the top factors that impact how shoppers perceive your brand. And here’s the good news: when it comes to customer service, you’re in the driver’s seat. You may not be able to influence the weather or control your competitors, but the lev...

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  • Unless you’ve been doing business under a rock lately, then you know that Mother’s Day is only a couple of weeks away. And while it isn’t as huge as the Christmas holidays or the back-to-school season, Mother’s Day is still considered a significant shopping event that retailers should pay attention to. Whether you’re cooking up your Mother’s Day campaigns for the first time, or you are looking for...

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  • Foot traffic is one of the most essential measures when it comes to running a brick-and-mortar store. More traffic means more opportunities for sales and customer engagement, which in turn leads to higher revenues. And here’s some good news: there are plenty of things you can do to increase store traffic. In this post, we’ll share some tried-and-tested tips to get more people walking through your ...

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  • This is a post by Cara Wood. These days, if you’re on the hunt for a new point of sale (POS) system, you can get overwhelmed pretty quickly. There are hundreds of options online, each boasting all sorts of features. It can leave you asking yourself, “What do I really need? What extras will help me grow?” Allow me to help and walk you through the features you should be looking for in your new POS (...

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  • How accurate are your inventory records? As a retail business owner, your inventory is in a constant state of flux. It’s virtually guaranteed that for the most part, your latest inventory records don’t match your actual physical inventory with 100 percent accuracy. That’s why you have to periodically reconcile your inventory records against your physical stock. Doing so helps you identify the sour...

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  • This is a post by Alexandra Sheehan Customer acquisition can sometimes be the shiny new toy that gets all the attention. But old reliable retention is where the money’s at: Depending on which data you cite, customer acquisition is anywhere from five to 25 times more expensive than retention. The question is, how can you cash in on all that customer retention has to offer? To answer that, let’s fir...

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  • While millennials are still a significant consumer segment for retailers, there is another shopper group that’s continuing to gain spending power. That segment is none other than Generation Z. Born after 1995, the oldest Gen Z consumers are still in their early 20s, but their numbers and retail influence are growing rapidly. According to Fast Company, Gen Z “makes up a quarter of the U.S. populati...

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  • Meet Alan Hawkins, CEO of the British Independent Retailers Association (bira). As the UK’s largest independent retail network, bira provides support, information, and inspiration to over 6,500 independent retailers in the UK. As bira’s CEO, Alan has a firm grasp of the retail landscape in the UK and beyond. We recently caught up with him and chatted about the challenges facing independents today ...

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  • This is a post by Cara Wood and Francesca Nicasio. Ever see people walk into your store, look at a few things and walk right back out without purchasing? Every time someone does that, you’re losing out on profit. The good news is that you can fix this by working on increasing your conversion rate. Your conversion rate is the percentage you get when you divide the number of purchases by the number ...

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  • This is a post by Cara Wood. Marketing your retail store and driving tons of foot traffic is all well and good, but your efforts won’t amount to much if the people you’ve worked so hard to attract don’t buy much (or at all). You should always think about how to maximize your sales and part of doing that is increasing your average transaction value. Check out the following tips for doing just that:...

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