Verint Systems is a Melville, New York-based analytics company which was founded in 2002. The company sells software and hardware products for security, surveillance, and business intelligence. Their products are designed to assist clients in data analysis, specifically large data sets.

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Verint
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  • Humana
    Humana Inc. is committed to helping its millions of medical and specialty members achieve their best health. Learn how the company has embedded Verint technology, including Call Recording, Quality Management, Workforce Management, Advanced Scorecards, and Speech Analytics, across its front- and back-office operations to support a complete center of excellence model and more effectively drive perfo...
Verint
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  • QVCジャパン様による会話音声分析導入事例
    QVCは1986年アメリカのペンシルバニアで創業したTV通販企業。現在は世界7カ国で事業を展開しており、日本では2001年4月に開局し、急成長を遂げています。QVCジャパンではカスタマーエクスペリエンス向上のため、全通話録音の実現、応対品質管理の強化を経て、世界に先駆けてVOC分析に取り組んでおり、隠れたお客様の不安要素や質問のキーワードなどを拾い、サービスの改善または商品の案内の改善に繋げ、カスタマーエクスペリエンス向上に努めています。
Verint
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  • Verint ロボティックプロセスオートメーション(RPA)ビデオ (日本語)
    基本的には規則的で人間の意思決定や判断を必要としないが、日々膨大な時間のかかる数宣のビジネスプロセスを日々実行する業務分野があります。Verintロボティックプロセスオートメーション(RPA)は、これらのタスクを自動化します。いくつかのソフトウェアロボットで構成され、特定業務の手作業又はマルチステップのプロセスを完全にロボットに置き換え、24時間体制での運用が可能です。
Verint
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  • Atento | Rick Merson – 2016 Verint Engage Global Customer Awards
    One of the largest providers of customer relationship management and business process outsourcing, with 150,000+ employees and hundreds of call centers across the globe, Atento was named the overall commercial sector winner of the Verint Engage Global Customer Awards for excellence in processes and operations management thanks in large part to its use of Verint Workforce Optimization – elevating e...

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