Vidyo
Vidyo
Blog Post
  • In marketing, demonstrating a clear point of difference from your competitors is critical to your organization’s success. For some credit unions, deploying video technology has been a vital factor in creating a tangible differentiation in their markets. Some of Vidyo’s credit union clients recently shared the benefits that give them a true point of difference.  Read More The post Video Banking Ser...

Vidyo
Vidyo
Blog Post
  • They say hindsight is 20/20. With the gift of more information and context, hindsight allows us to evaluate past choices more clearly than we could in the moment. Credit unions that have deployed video technology are experiencing this now. We asked some of our credit union clients, “What do you wish you knew at the  Read More The post Credit Unions Reveal Video Technology Lessons Learned appeared ...

Vidyo
Vidyo
Blog Post
  • In 2016, Solarity Credit Union in Washington State began a much-needed digital transformation revolving around a new “digital engagement center” where the institution’s lending specialists would be housed. The goal in centralizing them was to more effectively and efficiently serve members across branches. The specialists were also renamed “guides” to better reflect their role in  Read More The pos...

Vidyo
Vidyo
Blog Post
  • Someone recently called me a warrior, and it really got me thinking back to how far I’ve come. My 8,000-mile journey from India to America has been challenging, and it’s one that many others have faced. It’s for that reason that I’ve chosen to write it all down and share it with you. It started  Read More The post My Journey From Vidyo Intern to Warrior and the 8,000 Miles in Between appeared firs...

Vidyo
Vidyo
Blog Post
  • Barriala B. Kpuinen, a nursing student at Metropolitan State University in St. Paul, Minnesota, used her thesis to ask the question: “Would giving patients an iPad in their homes for telemedicine purposes help improve and maintain their health?” Kpuinen’s research led her to the Range Mental Health Center (RMHC) in Virginia, Minnesota. RMHC is a  Read More The post Mental Health Awareness: An iPad...

Vidyo
Vidyo
Blog Post
  • Technology vendors, especially those working with health systems and hospitals, can be frustrated by healthcare providers’ perception that adopting essential technologies — including virtual care solutions — is insurmountably difficult. Several characteristics of the healthcare marketplace play a role in this perception and in the resulting delay of moving forward with these technologies. We know ...

Vidyo
Vidyo
Blog Post
  • Video is one of the newest ways for financial services institutions and their staff to improve customer or member engagement and increase revenue. So new, in fact, that Vidyo’s 2018 Banking Survey results show that fewer than 20% of financial institutions offer a fully operational video banking service. But the survey also shows that a  Read More The post Five Guidelines to Help Financial Services...

Vidyo
Vidyo
YouTube Video
  • https://www.vidyo.com/ Traditional contact center interaction channels do not allow the level of personal interaction that more complex or emotionally driven tasks require. With video banking, agents can deal much more effectively with unhappy or angry customers. They can encourage customers to go beyond the original reason they called, increasing the contact center’s ability to generate revenue....

Vidyo
Vidyo
Blog Post
  • If your organization is considering implementing real-time video conferencing, one of your first questions should be: “Do we buy an off-the-shelf system or do we build one ourselves?” According to Tsahi Levent-Levi, an independent analyst and creator of “What to Look For in a Live Video Platform,” a 10-part buyers’ guide web series about video  Read More The post To Buy or Build a Video Conferenci...

Vidyo
Vidyo
Blog Post
  • How do you create excitement in your financial institution? Perhaps you conduct a raffle in which members and employees can win cool prizes. Renovate your facilities to make them more attractive. Or introduce new technology that enhances your workflow and benefits your members and staff. Diamond Credit Union took the new-technology route by implementing Vidyo  Read More The post Diamond Credit Uni...

Vidyo
Vidyo
Blog Post
  • One in five American adults has a mental health condition. According to Mental Health America, the nation’s leading community-based nonprofit dedicated to addressing mental illness, more than 40 million individuals are affected by this critical health issue. Many organizations use Vidyo solutions to address mental health-related challenges. For instance, the Charleston Dorchester Mental Health Cen...

Vidyo
Vidyo
Blog Post
  • What an exciting time of year! We’ve reached those beautiful days of early summer and we have announced both our our 2018 Healthcare Summit and the call for submissions for our Leaders Innovating Telehealth (LIT) Awards. The LIT Award recognizes Vidyo customers that are reimagining the future of care delivery by enhancing, while simplifying, the  Read More The post Nominations are Open for the 201...

Vidyo
Vidyo
YouTube Video
  • With video banking, website visitors can engage in a live video conversation with a representative to discuss their requirements, make sure they understand terms and conditions, and immediately sign up to open an account. Existing customers or members can also apply for a new service from the convenience of their home or even from an in-branch kiosk if they are in a branch but want to benefit from...

Vidyo
Vidyo
YouTube Video
  • In the insurance business, the quality of the claim experience is a key driver of customer retention. Instead of sending a loss adjuster on-site, insurers can now perform video loss adjustment. Claimants can show the adjuster the damage using the camera on their smartphone or tablet. The gains in customer convenience are immeasurable and adjusters can manage more claims, more efficiently, without ...

Vidyo
Vidyo
YouTube Video
  • Even in today’s digital world, the branch remains a key component of the customer engagement strategy for most financial institutions. Video banking enables them to offer faster and richer services to their branch visitors through video kiosks or in private video-enabled rooms. In-branch representatives can also initiate video calls with subject-matter experts from other locations in order to prov...

Vidyo
Vidyo
Blog Post
  • In our Video Banking Report 2018, respondents who have already deployed a video banking system were asked to identify some of the top challenges they had to overcome during the implementation process. The top response was “Finding the right technology” (55%). It’s too bad they didn’t have access to a new educational web series called  Read More The post Mini-Course Shows How to Choose The Right Vi...

Vidyo
Vidyo
Blog Post
  • Getting an internship, especially with an impressive company like Vidyo, is an amazing experience. I was a Creative Services intern and quickly learned that having the opportunity to learn new techniques under a skilled mentor while building professional relationships in an actual work environment is completely different than reading about it in a classroom textbook.  Read More The post Life After...

Vidyo
Vidyo
YouTube Video
  • Wealth managers, private bankers and commercial bankers need to collaborate closely with their clients to plan and optimize their portfolios. They must meet regularly with busy clients to understand their needs and investment priorities. With video banking, they can schedule video meetings to maintain a personal and meaningful relationship even during remote interactions, ultimately deepening rela...

Vidyo
Vidyo
Blog Post
  • In September 2015 the leading video codec in terms of compression efficiency was HEVC (High Efficiency Video Coding, or H.265). The specification was approved by ITU-T in April 2013, and implementations were already available in both software and hardware form. It seemed that the video industry was ready to transition from H.264/AVC to this new  Read More The post AV1 – The Dawn of a New Era in Vi...

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