Vivint, Inc. (formerly known as APX Alarm Security Solutions Inc.) is a private smart home services provider in the United States and Canada. In 2012, The Blackstone Group acquired Vivint for more than $2 billion. As of August 2016, Vivint had more than one million customers in the U.S. and Canada. Vivint is listed on the Forbes list of "America’s Best Employers” and was also named one of Forbes’ “Most Promising Companies” in 2013.

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  • How to: Recalibrate Smart Lock (Kwikset 888)
    How to Recalibrate Your Smart Lock If your smart lock seems to be catching or not locking all of the way, you can recalibrate the lock by following these steps. Go to the door with your smart lock and open it so that you can access both sides of the lock Slide the cover up and off of the lock to expose the battery pack Grip the battery from the top and slide it out of the lock Press the lock butt...
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  • How to: Modify Adjustable Strike Plate
    Changing weather and temperatures can warp doors and cause your smart lock to get out of alignment. If your smart lock is out of alignment, it may not be able to lock properly. If you have an adjustable strike plate, you can adjust the alignment when the weather changes to resolve the problem. To make adjustments to the adjustable strike plate, you will need a phillips head screwdriver. Go to you...
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  • How to: Install Adjustable Strike Plate
    How to Install an Adjustable Strike Plate Changing weather and temperatures can warp doors and cause your smart lock to get out of alignment. If your smart lock is out of alignment, it may not be able to lock properly. You can install an adjustable strike plate for your smart lock so that you can adjust the alignment when the weather changes. To install the adjustable strike plate, you will need t...
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  • Battery Tutorial: Smart Lock (Kwikset 888)
    You will need four AA batteries to change the batteries in your door lock. Before you change the batteries, be sure that your system is disarmed and that the door is unlocked. From the inside part of your door, slide the cover up and off of your door lock. Grip the battery pack from the top and pull it up and out. Remove the old batteries and replace with four AA alkaline batteries Replace the b...
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  • Battery Tutorial: Smart Thermostat (TBZ48)
    Your panel will alert you when the batteries in your thermostat need to be changed. To change the batteries, follow these steps: Pull the faceplate off of the thermostat to access the batteries by using the grooves on the bottom. Leverage the face plate off without removing the whole device from the bracket. Remove the old batteries from the thermostat. You may need to use a butter knife to lever...
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  • Battery Tutorial: Recessed Door Sensor (DW21)
    You will need one CR2 battery and a coin such as a penny to change the battery in your door sensor. Before changing the battery, make sure that your system is disarmed and note that you may here some beeping from the panel when you open the sensor. Go to your door sensor and use the coin to twist the sensor out of the door. Remove the old battery and replace it with the new CR2 battery. Slide ...
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  • Battery Tutorial: Door Window Sensor (DW 11)
    You will need one CR2032 battery and a coin such as a penny to change the battery in your sensor. Before changing the battery, make sure that your system is disarmed and note that you may here some beeping from the panel when you open the sensor. Go to your door sensor and use the coin to twist the sensor open. Remove the old battery and replace it with the new CR2032 battery. Replace the senso...
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  • Battery Tutorial: Door Sensor (DW20)
    You will need one CR2 battery and a small flat head screwdriver to change the battery in your door sensor. Before changing the battery, make sure that your system is disarmed and note that you may here some beeping from the panel when you open the sensor. Go to your door sensor and use the screwdriver to pop the sensor cap out of the door. Slide the circuit board of the sensor out and then remo...
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  • Battery Tutorial: Door Window Sensor (DW 10)
    You will need two CR2032 batteries to change the batteries in your sensor. Before changing the batteries, make sure that your system is disarmed and note that you may here some beeping from the panel when you open the sensor. Go to your door sensor and press the tab on the side to open the sensor. Remove the old batteries and replace it with the new CR2032 batteries. Replace the sensor cover a...
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  • Battery Tutorial: Glass Break (2GIG GB1)
    You will need two CR123A batteries to change the battery in your glass break detector. Before changing the batteries, make sure that your system is disarmed and note that you may here some beeping from the panel when you open the detector. Go to your glass break detector and twist the top to remove it from the base. Remove the old batteries and replace it with the new CR123A batteries. Twist t...
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  • Battery Tutorial: Key Fob (V SKey1)
    You will need one CR2032 battery and a coin such as a penny to change the battery in your key fob. Remove the top cover of the key fob by inserting a dime or penny into the slot located on the bottom of the pendant. Twist the coin to pop the cover off. Remove the old battery and replace it with the new CR2032 battery, positive side facing up. Replace the cover and make sure that it snaps shut w...
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  • Battery Tutorial: Key Fob (2GIG Key2)
    You will need one CR2025 battery and a small screwdriver to change the battery in your panic pendant. Use a small Phillips head screwdriver to remove the screw located on the back of the key fob toward the bottom. Pry the key fob cover apart with the screwdriver. Slide the battery out of the battery clip and replace with a new CR2025 battery, positive side up. Snap the key fob together and replac...
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  • Battery Tutorial: Panic Pendant (2GIG Panic1)
    You will need one CR2032 battery and a small flathead screwdriver to change the battery in your panic pendant. Remove the top cover of the pendant by inserting a flathead screwdriver into the slot located on the bottom right hand corner of the pendant. Twist the screwdriver to pop the cover off. Remove the old battery and replace with one CR2032 battery, positive side facing up. Replace the cover...
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  • Battery Tutorial: Medical Pendant (Panic2)
    You will need one CR2032 battery and a coin such as a penny to change the battery in your panic pendant. Before changing the battery, make sure that your system is disarmed and note that you may here some beeping from the panel when you open the sensor. Remove the top cover of the pendant by inserting a dime or penny into the slot located on the bottom of the pendant. Twist the coin to pop the c...
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  • Battery Tutorial: Glass Break (GB2)
    You will need two CR123A batteries and a key to change the battery in your glass break detector. Before changing the batteries, make sure that your system is disarmed and note that you may here some beeping from the panel when you open the detector. Go to your glass break detector and use the key to push down the tab on the top of the detector. Pull the detector towards you and off of the base. ...
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  • Battery Tutorial: Motion Detector (PIR2)
    Motion Detector (PIR2) You will need two CR123A batteries for your motion detector. Before changing the battery, make sure that your system is disarmed and note that you may here some beeping from the panel when you open the motion detector. To open the sensor, grip it with your thumbs on the front and your fingers wrapped around the back. Push upward with your thumbs to slide the detector off ...
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  • Battery Tutorial: Motion Detector (PIR1)
    PIR1 You will need one CR123A battery for your motion detector. Before changing the battery, make sure that your system is disarmed and note that you may here some beeping from the panel when you open the motion detector. To open the sensor, use a small screwdriver to remove the screw at the bottom of the detector. You can then pull the detector off of the bracket to access the battery inside. ...
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  • Battery Tutorial: Door Lock (9910)
    Smart Lock - Kwikset 9910 You will need four AA batteries to change the batteries in your door lock. Before you change the batteries, be sure that your system is disarmed and that the door is unlocked. From the inside part of your door, slide the cover up and off of your door lock. Grip the battery pack from the top and pull it up and out. Remove the old batteries and replace with four AA alkali...
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  • How to: Adjust Vivint Doorbell Camera Settings
    Visitor Detection technology allows your Vivint Doorbell camera to detect when a person is at your door and therefore record a clip and send you a notification. With the latest technology, Vivint SkyControl now supports visitor detection that not only looks for motion, but for people specifically. The doorbell camera will constantly look for motion in your motion window but once motion is detect...
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  • How to: Connect SkyControl 3.7 To Wi-Fi
    Connecting your Vivint SkyControl to Wi-Fi allows for faster remote access and control and enables your panel to receive updates. Also, your SkyControl must be connected to your home Wi-Fi in order for cameras to work. To connect your panel to your home network, tap the menu icon on the home screen. Then tap ‘General’ and enter your four digit PIN. Tap ‘Conectivity’ and then ‘Wifi.’ From here, yo...
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  • How to: System Test SkyControl 3.7
    You can use the test mode on your SkyControl to test the responsiveness of your sensors or to prevent false alarms when you need to change batteries or make adjustments to a device To place your system in test mode, tap the menu icon from the home screen Tap ‘Security’ on the left side of the screen and enter your 4-Digit PIN Then tap ‘System test’ Once your system is in test mode, you can trigger...
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  • How to: Arm and Disarm SkyControl 3.7
    Arming and disarming are two of the most basic everyday actions that you will perform on your Vivint SkyControl To arm the system, tap and hold the house on the home screen. You will have two options: ‘Staying’ or ‘Leaving’ If you are arming the system and you plan on staying in the home, slide to ‘Staying.’ Your interior sensors such as motion detectors will remain unarmed so that you can move a...
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  • How to: Bypass Sensors SkyControl 3.7
    Bypassing the sensor means that the system will ignore any activity with that particular sensor while the system is armed When arming your system, you will be prompted to bypass any sensors that are currently open, such as the back door To manually bypass a sensor, tap the menu icon from the home screen Then tap ‘Devices’ and enter your 4-digit PIN Scroll down and tap ‘Sensors’ and then select th...
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  • How to: Manage Users 3 7
    Managing the users that have access to your home is an effective way to monitor who is coming and going and who can access your Vivint system remotely. To add a new user, follow these steps on your SkyControl display: From the home screen, tap the menu icon Then tap ‘Users’ and enter your 4-digit PIN To add a user, tap ‘Add new user’ Enter the new user’s name Enter their email or phone number if ...
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  • Troubleshooting: Panel Alerts 3.7
    Alerts present themselves as loud beeping from the SkyControl Panel and by a yellow hazard icon on the home screen. The alert will clear itself once the reason for the alert has been resolved. To see what type of alert your system is experiencing, simply tap the yellow hazard icon. By tapping on the alert and reading it, the alert will be considered 'Acknowledged' and the beeping will silence for...
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  • Overview: SkyControl 3.7
    Skycontrol 3.7 Overview Your Vivint SkyControl panel is the hub of your home. You can use it to manage any of the devices in your home, access user permissions, and control basic settings like chimes, panel volumes and display options. Arming and disarming your home will likely be the most used feature on the home screen. You can also control door locks and garage doors directly from here. The v...
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  • Vivint Scholarship - Spring 2017 - Winner
    Vivint Smart Home is pleased to promote higher education and give back to the community with our semi-annual Smart Home Scholarship. Our first winner, Sydney from California, was announced on May 1st, 2017. Congratulations Sydney! Visit here to learn more about our next scholarship opportunity: https://www.vivint.com/scholarship
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  • Vivint Scholarship - Spring 2017 - Compilation Video
    Vivint Smart Home is pleased to promote higher education and give back to the community with our semi-annual Smart Home Scholarship. We asked students across the United States to imagine their life without technology. Enjoy this video compilation highlighting some of the responses and visit here to learn more about our next scholarship opportunity: https://www.vivint.com/scholarship

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