Vivonet
Vivonet
Blog Post
  • Vancouver, BC – July 11, 2018: Vivonet Acquisition Ltd, a Gold level member of Oracle PartnerNetwork (OPN), today announced it has achieved Oracle Validated Integration of the Vivonet Cloud Point-of-Sale (POS) Platform with Oracle Hospitality OPERA 5.5. This integration will allow hotel customers currently using Oracle Hospitality OPERA property management system (PMS) to connect seamlessly wit...

Vivonet
Vivonet
Blog Post
  • The relationship between front and back of house operations is vital. But disconnects between them are as old as the restaurant industry itself. At the center of this is an inability to account for the patterns in the typical restaurant’s “working day” and the challenges that operations management face to identify and repair disconnects quickly.This is a data analysis issue. If you can’t tell...

Vivonet
Vivonet
Blog Post
  • The HITEC show in Houston was a rewarding one. With so many different streams of technology solutions to explore, one of the most fascinating aspects of our time spent at HITEC 2018 was that there was a sense that most exhibitors and attendees were on the same page in many important areas. While at the event, we captured some of the buzz in a video we shot that we hope helped to frame the even...

Vivonet
Vivonet
Blog Post
  • Vancouver, BC – June 27, 2018: Vivonet Acquisition Ltd (Vivonet), an industry leader in cloud-based hospitality solutions, has announced that it has appointed Caroline Dunn to the role of President and CEO to lead the organization through its next phase of technology innovation and excellence in customer service. Ms. Dunn succeeds Alaa Pasha who recently announced his resignation from the organ...

Vivonet
Vivonet
Blog Post
  • Automation is the future of hospitality and foodservice. From robot room service to online check-ins and messaging apps, hotels and restaurants are increasingly relying on technology to cut costs and streamline services. And customers themselves have come to expect and even prefer automated solutions, especially when they enable self-serve options or customized service. But how much automatio...

Vivonet
Vivonet
Blog Post
  • In the increasingly tech-centric world of hospitality, the CIO role is becoming more important than ever. Today’s IT departments are no longer just cost centers. They are key sources of competitive advantage for forward-thinking organizations. Strong IT leadership is critical to maximizing that advantage. CIOs need to move beyond a cost-cutting focus, and start emphasizing strategic value. In ...

Vivonet
Vivonet
Blog Post
  • The Vivonet team is very excited to attend HITEC 2018 in Houston this year, June 18-21. We look forward to HITEC every year. What can attendees expect from us? What we’ll be demonstrating The Vivonet team will be at booth 2421, where we’ll be giving hands-on demonstrations of: Vivonet Cloud POS Self-Serve Kiosk Dual-Mode Kiosk. These solutions contribute to a larger vision for creat...

Vivonet
Vivonet
Blog Post
  • On June 30, 2018, a new PCI compliance standard will go into effect requiring a mandatory update to TLS 1.2. This new security standard will have significant impact on electronic payment processing across many industries, including in hospitality and foodservices.  Making preparations for this change in compliance policy is critical. Here’s an overview to help you understand the reasons for ...

Vivonet
Vivonet
Blog Post
  • Mobile technology is poised to fundamentally transform the hotel industry. This is not just a technological shift, but a cultural one. Smartphones have changed the way consumers think about the world, allowing them to experience more freedom and mobility than ever before. Hotel guests today don’t want to be limited by physical location or the availability of service staff. They expect ready a...

Vivonet
Vivonet
Blog Post
  • If your job involves assessing and buying technology solutions, you’ve probably experienced the allure of “The Shiny New Thing”. A new technology will come along that just seems so compelling, it’s easy to believe it would solve all your problems, if only given the chance. Of course, that always turns out to be a mirage. But by then you’ve already invested a lot of time and money chasing the h...

Vivonet
Vivonet
Blog Post
  • We look forward to MURTEC (Multi-Restaurant Technology Conference) every year. There, we meet our peers, our partners, our customers, and new faces too.  One of the key purposes that drives us when we're at a show like this is to get a sense of where industry leaders' heads are at in this era of rapid technological change. We also know that not everyone facing that challenge can find the time ...

Vivonet
Vivonet
Blog Post
  • Giving attendees at MURTEC a live demonstration of our cloud-based solutions was a highlight of our time at the event this year. One solution of ours that gained a lot of interest was our Dual Mode Kiosk. Dual mode functionality allows a terminal to be used as a cashier-operated POS that can easily convert to a kiosk terminal. This empowers guests to place their own orders when there are fewer...

Vivonet
Vivonet
Blog Post
  • MURTEC is a big show for us at Vivonet, meeting face to face with people from ambitious and growing multi-unit restaurant brands during an era when the industry is increasingly technology and data-driven.  This year’s show is in Las Vegas at the Paris Hotel, April 11-13. We’re sending a team to meet with attendees and to show them the technology solutions that are making a difference to our cu...

Vivonet
Vivonet
Blog Post
  • Hospitality and foodservices operations succeed best when they focus on the guest experience. Technology plays a vital role. The guest isn't thinking about how a process or technology solution works, though. They just want to make fast and easy transactions as a given wherever they are without incident. The process should be invisible.To create that experience, the mechanics of a technology pl...

Vivonet
Vivonet
Blog Post
  • In many hospitals and other healthcare contexts, retail foodservice is becoming an increasingly important source of revenue. A study by FoodService Director Magazine found that retail accounts for 60% of hospital foodservice revenues, and this number is expected to grow further over the next few years. In many cases, the revenue generated by retail foodservice is used to offset costs of other ...

Vivonet
Vivonet
Blog Post
  • The foodservice management space is competitive and demands that organizations adapt quickly. Leadership teams in foodservices technology are rising to the occasion by investing in the right tools to empower staff and to better serve guests. Replacing legacy systems in favor of cloud-based applications like POS, enterprise management, and self-serve kiosk technology in business & institution, ...

Vivonet
Vivonet
Blog Post
  • A loyalty and engagement program that is integrated seamlessly with your existing food and beverage technology platform is a unique and powerful lens into guests' preferences for hotel brands. Done right, it yields a treasure trove of data that will let you forge strong relationships with your guests. Done halfway, and your guest engagement program is just not very engaging. If you want to bui...

Vivonet
Vivonet
Blog Post
  • We know that technology and culture are intertwined. For instance, there is a projected 37% expansion in mobile-based commerce expected in 2018 based on growing consumer preferences to manage transactions using their personal devices. The rise of digital culture around mobile technology is shaping how widely organizations invest in the technology. In turn, the technology is shaping consumer ex...

Vivonet
Vivonet
Blog Post
  • Technology has always had an influence on how people do their jobs, changing the whole nature of industries and of work itself. Cloud technology has been the game-changer in the 21st century on these fronts.  But the big question is how does cloud technology, specifically in the hospitality and foodservices industries, make people's jobs easier? After all, the reason any technology is used is ...

Vivonet
Vivonet
Blog Post
  • It’s an exciting time to be in the hospitality and foodservice industries. Things are changing fast thanks to emerging technology, changing consumer expectations, and the increasing importance of data collection and analysis.  What conclusions can we draw at the end of 2017 after exploring hospitality technology trends for the past year? Here are 7 insights that serve as a year in review of so...

Vivonet
Vivonet
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Vivonet
Vivonet
Blog Post
  • Every year, the good people at Hospitality Financial and Technology Professionals (HFTP) publish a yearbook comprised of insights from the experts in the field, touching on some hotels industry technology trends of the past year. From there, those trends point to the future in the coming year ahead.    Reflected in this year's edition, 2017 was a year that had everyone in the industr...

Vivonet
Vivonet
Blog Post
  • It's an exciting time to be a part of the hospitality industry.  Innovations in how to serve guests better, in how to bridge gaps between front and back-of-house operations, and in how to connect with external applications to broaden products and services are all movements from which every brand can benefit. This is to say nothing of data, which can be gathered for greater business in...

Vivonet
Vivonet
Blog Post
  • For any hospitality company by now, it’s understood that business decisions have to be led by real data. The more pertinent question in place is around how fast and easily leaders can access it, and then act on it. With this in mind, real-time reporting is just a given. No matter where the data comes from as it's integrated into a company’s technology platform, it should be available ...

Vivonet
Vivonet
Blog Post
  • Right now, the cost of labor is a high-profile issue in the hospitality industry, particularly in light of the movement to raise the minimum wage. That aside, managing labor costs efficiently with profitability in mind has always been important. It’s one of the highest expenditures for restaurant and hotel organizations, typically representing between 20-25% of overall costs - and that...

Vivonet
Vivonet
Blog Post
  • It's a data-rich world in the restaurant industry these days. The profusion of available data is exponential in scope even when compared to what it was even a few years ago. This is thanks to IoT, social media, and an increasingly savvy consumer base who interact with the world primarily through their phones. But, so what? Data collection is just a means to an end. If a restaurant ca...

Vivonet
Vivonet
Blog Post
  • The cloud is continuing its trajectory to being the dominant technology model for 21st century business, certainly including the hospitality industry. By the beginning of this decade, more and more industry leaders began to see what the cloud has to offer, particularly to enterprise-level restaurants, hotels, and foodservice organizations. Yet even today there are holdouts, organizati...

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