West Monroe Partners is a multinational management and technology consulting firm headquartered in Chicago, United States. West Monroe provides professional consulting services to businesses across many industries including Banking & Credit Unions, Capital Markets, Private Equity, Insurance, Healthcare, Life Sciences, Energy & Utilities, Retail, Manufacturing & Distribution, and Technology. In a unique model, all employees share equity as part of the firm's Employee Stock Ownership Plan (ESOP).

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West Monroe Partners
West Monroe Partners
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  • “Data is driving life and death decisions and we do not have good data.”  Given that most data strategy projects aim to improve business value through processes such as profit maximization, customer retention, or cost cutting, it is rare to participate in a project where understanding and organizing a client’s data so directly contributes to saving lives.… The post Pro Bono Consulting: Creating a ...

West Monroe Partners
West Monroe Partners
Blog Post
  •   During our cloud advisory projects, we frequently address concerns of “lock-in” to prospective single cloud providers. Optimizing vendor relationships in a modern IT environment can be challenging, so keep in mind some aspects of this multi-sided problem. Your business has been locked into technologies for years, the challenge is selecting the right ones.… The post Dealing with Cloud Lock-In app...

West Monroe Partners
West Monroe Partners
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  • Linda Nageotte is the President & CEO of Food Lifeline, a nonprofit organization that rescues food and provides meals to end hunger today for thousands of people across Western Washington and works regionally to provide a long-term solution to hunger that ensures that everybody has enough food to eat. Learn more at foodlifeline.org.… The post Tackling Hunger Long-Term: Talking with Linda Nageotte ...

West Monroe Partners
West Monroe Partners
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  • In her book “The Good Jobs Strategy,” professor Zeynep Ton of the MIT’s Sloan School of Management, examines how today’s smartest retail companies invest in their employees to lower costs and boost profits. With today’s retail companies being challenged more than ever to motivate customers to visit their stores, retailers are continuously innovating to enhance their customers’ experience to set th...

West Monroe Partners
West Monroe Partners
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  •   Robotic Process Automation (RPA) has paved the way for significant changes to the marketplace and will continue to do so in greater scale as it takes hold throughout the industry as companies seek low cost efficiency gains. Through automated ‘bots’, companies can save time, money, and valuable human talent as they leverage this developing technology.… The post Debunking RPA Myths appeared first ...

West Monroe Partners
West Monroe Partners
Blog Post
  • Part 2: Governance Modeling: A Central Component for Digital Transformation One of our clients posed a very interesting question about six months ago. Paraphrasing, he stated, “…anybody can build a bot, but nobody is providing a solution to govern them.” Over the course of the past six months, we have found many companies struggling with this question; however, the following reoccurring themes sta...

West Monroe Partners
West Monroe Partners
Blog Post
  • Earlier this year, I attended the National Retail Federation’s (NRF) Big Show in New York City, a conference attended by over 35,000 people from around the world. I had the opportunity to speak with many industry experts, vendors, retailers, innovators, and consultants about some of the opportunities and challenges in the retail industry.… The post Consistency, Consolidation, and Cost Savings: 5 C...

West Monroe Partners
West Monroe Partners
Blog Post
  • In part one and part two of this blog series we discussed the definition and importance of Knowledge Management (KM) and offered a four-step strategy to determine whether or not your organization is ready for a KM solution. In this third and final piece, we’ll give a step-by-step overview of the implementation process.… The post 10 Step Guide to Implementing a Grassroots Knowledge Management Strat...

West Monroe Partners
West Monroe Partners
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  • While approaching my two-year mark at West Monroe, I’ve experienced different levels of comfortability with my assigned project roles. I feel especially fortunate to have been assigned opportunities considered “stretch roles” where I have worn hats I never expected to wear, be it a “technical” hat or a “project manager” hat.… The post 5 Tips for Wearing (& Rocking) Your New Hat In a “Stretch Role”...

West Monroe Partners
West Monroe Partners
Blog Post
  • Part 1: Shaping Consumer Demand with Business Capabilities This is the first of a three-part blog series explaining the human contribution within a digital strategy. From a foundational perspective, digital transformation is the application of digital capabilities to processes and products for improving efficiency, enhancing customer value, managing risk, and uncovering new opportunities for servi...

West Monroe Partners
West Monroe Partners
Blog Post
  • The Advanced Energy Conference in New York City brought together utility and energy business leaders, researchers, technologists, and policy makers. A mix of plenary and breakout sessions were supplemented by exhibits and networking opportunities as attendees listened and engaged in discussion on the current state of the industry, and various futures on the horizon.… The post The Future of Energy ...

West Monroe Partners
West Monroe Partners
Blog Post
  • In a recent blog, I suggested that RPA technology is a tool, not a full-blown strategy. It is not an uncommon sentiment, however, for banks and other organizations to believe that tools are less complex than strategies and require less upfront consideration. This post highlights that, regardless of whether companies believe tools or strategies are more complex to design and implement, appropriate ...

West Monroe Partners
West Monroe Partners
Blog Post
  • Leading a company comes with great responsibility. You are accountable to the customers you serve, the employees representing your brand, and the owners invested in your success. That responsibility widens when you include people who depend on those groups, including families, alliance partners, communities, and others. The weight of that responsibility, when you stop and think about it, can be pr...

West Monroe Partners
West Monroe Partners
Blog Post
  • As executives seek to scale their business, there are dozens of critical systems, processes, and organizational structures that need to be evaluated in advance of significant growth. A critical piece often overlooked is the organization’s long-term strategy for process and procedure standardization, documentation, and storage, as well as the identification and distribution of best practices, commo...

West Monroe Partners
West Monroe Partners
Blog Post
  • As part of a journey to strengthen our culture of inclusion, we began writing quarterly editorials last year designed to stimulate conversation about relevant and sometimes challenging topics. The idea is that healthy and open dialogue is an essential prerequisite to breaking down the barriers to inclusion. We are energized by the feedback to date, and are excited to continue this conversation int...

West Monroe Partners
West Monroe Partners
Blog Post
  • What a great time of the year it is. Chicago has begun its slow thaw from the brutal winter, the Cubs won on Opening Day, and March Madness has come to an end! There have been breathtaking buzz-beaters, a miraculous Cinderella run from Chicago’s finest – Loyola, and the first ever 16-seed (UMBC) over 1-seed (UVA) upset.… The post 7 Habits of Highly Effective Teams – March Madness Edition appeared ...

West Monroe Partners
West Monroe Partners
Blog Post
  • Increasingly today, companies are in the business of applying knowledge to solve complex problems. As a result, executives in every industry rely heavily on the intellect of their employees and the established processes that carry their business. While this requires a highly skilled workforce, it also affords companies the opportunity to identify and adopt best practices, institutionalize the asso...

West Monroe Partners
West Monroe Partners
Blog Post
  • The term “A Perfect Storm” is commonly referenced when multiple events occur simultaneously to create a worst-case scenario. Often overused, this phrase has become synonymous with many things, from cataclysmic weather events to financial crises. For the global energy industry, sustained low oil prices and the emergence of demand-side technology improvements across multiple fronts have created that...

West Monroe Partners
West Monroe Partners
Blog Post
  • Last fall, I attended Dreamforce with a mission to review the state of CRM in Banking, and thus, immersed myself into all things Financial Services throughout the week. What I found was similar to what we wrote about last year and in 2016. Banks are still addressing the same overall types of challenges: building modern platforms to use the data in their legacy systems and building a culture of dig...

West Monroe Partners
West Monroe Partners
Blog Post
  • We see 6 major aspects of hybrid cloud that IT organizations leveraging cloud technologies need to consider: Connectivity Identity Security Monitoring Automation Workload Mobility In Part 1 of this series we reviewed some considerations for adopting a hybrid cloud hosting model, including aspects of connectivity, identity, and security. This blog will cover additional hybrid cloud dimensions, in...

West Monroe Partners
West Monroe Partners
Blog Post
  • Today, March 22, is recognized by the United Nations as World Water Day and focuses on the importance of water. Our water systems today face urgent and dire situations – Cape Town, South Africa is rationing water and quickly approaching “Day Zero,” when fresh water supplies will go dry. Officials in Flint, Michigan are returning to court, facing involuntary manslaughter charges as well as willful ...

West Monroe Partners
West Monroe Partners
Blog Post
  • Customer experience (CX) in the utility industry is undergoing dramatic change. Customers want more access to information, more choices to access information (such as mobile and social media) and enhanced ability to manage costs. To meet this need, utility companies are striving to engage their customers using data analytics, monitoring and control in the modern ecosystem of Internet of Things (Io...

West Monroe Partners
West Monroe Partners
Blog Post
  • Each month we highlight a different Dare to be Great employee who embodies the Uncommon Blend or Challenge Accepted attitude that makes West Monroe Partners and everyone that works here so unique! This month, meet Michael Guckian, a Manager in our Financial Services practice, based in Los Angeles. How did you get started at West Monroe?… The post Michael Guckian’s Challenge Accepted Moment appeare...

West Monroe Partners
West Monroe Partners
Blog Post
  • In a recent blog post, we discussed how conversational technologies (such as chatbots and voice assistants) are quickly becoming the “next disruptive technology wave” due to recent technology advances and gradual changes in user behavior, as well as the tangible business benefits such as improved customer experience and decreased customer support costs.… The post Alexa, what’s my energy usage? Uti...

West Monroe Partners
West Monroe Partners
Blog Post
  • What does it mean when I hear about the Spectre and Meltdown vulnerabilities? In simple terms, these vulnerabilities allow unauthorized access to sensitive memory content on computing systems that should never be allowed. Successful exploitation of these vulnerabilities can compromise the core system integrity and all multi-tenant users or processes on a system; think public/private clouds, virtua...

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