West Monroe Partners is a multinational management and technology consulting firm headquartered in Chicago, United States. West Monroe provides professional consulting services to businesses across many industries including Banking & Credit Unions, Capital Markets, Private Equity, Insurance, Healthcare, Life Sciences, Energy & Utilities, Retail, Manufacturing & Distribution, and Technology. In a unique model, all employees share equity as part of the firm's Employee Stock Ownership Plan (ESOP).

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West Monroe Partners
West Monroe Partners
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  • The trend toward community, regional bank, and credit union consolidation in the United States is showing no signs of stopping in 2018. While bank M&A activity only grows, closing risk in the current regulatory environment should stay a top-of-mind issue for institutions mulling potential M&A transactions. For institutions looking to enter the bank M&A fray, a proactive strategy for managing regul...

West Monroe Partners
West Monroe Partners
Blog Post
  • This year, we have an extra reason to celebrate LGBT+ Pride Month: the launch of West Monroe’s newest employee resource group, WMPride! WMPride is open to both LGBT+ employees and supporters and is designed to support and encourage the ongoing growth and success of our LGBT+ employees and community at WMP.… The post Celebrating Pride at West Monroe appeared first on The Blend: A West Monroe Partne...

West Monroe Partners
West Monroe Partners
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  •   One of the best things about our profession is the opportunity to meet and collaborate with so many talented and interesting people at our clients and in the community. This blog series introduces some of the executives with whom we work and spotlights the ways they are leading and making their mark, both personally and professionally.… The post Taking Technology “Into the Woods”: Talking with ...

West Monroe Partners
West Monroe Partners
Blog Post
  • Three years ago, I managed the vendor evaluation process for a utility assessing wireless options for telecom connectivity to substations. The field was limited to two vendors and cybersecurity was an important topic we wanted to explore in more detail with each. One specific area we sought to understand was the process used to address any cybersecurity issues that might arise with the proposed so...

West Monroe Partners
West Monroe Partners
Blog Post
  • What’s more satisfying than finding a way to combine two of your passions? I asked myself this as I cranked out Python code to process online fish stocking records in a recent fishing analytics pet project. But let’s take a step back first. Our CEO Kevin McCarty was recently published in a Forbes magazine article discussing how tech nerds become successful commercial technologists.… The post Fishi...

West Monroe Partners
West Monroe Partners
Blog Post
  • While the summer season doesn’t officially start for a few more days, Salesforce’s summer has already begun. And the Summer ‘18 release is a big one for all the Clouds. In the sections below, we highlight some key Summer ‘18 features for Sales Cloud, Service Cloud, Marketing Cloud, Community Cloud, and Analytics Cloud.… The post Salesforce’s Summer ’18 Forecast is “Cloud”y appeared first on The Bl...

West Monroe Partners
West Monroe Partners
Blog Post
  • For the third consecutive year, West Monroe united across the firm to give back to the people and organizations in our communities. On June 1, we set aside consulting for a day to allow all our employees to participate in a “National Day of Change.” The National Day of Change is our commitment to giving back to the communities where our people live and work.… The post West Monroe’s National Day of...

West Monroe Partners
West Monroe Partners
Blog Post
  • Those of you who are seasoned at implementing SQL Server have probably used the identity column feature. It is a great tool for generating surrogate keys in your tables without needing to include logic in your code. With any new feature, comes the good and the bad. The good news if you looking at Azure SQL Data Warehouse (SQL DW) for your next implementation is that Microsoft introduced the identi...

West Monroe Partners
West Monroe Partners
Blog Post
  • This year, for West Monroe’s National Day of Change (NDOC), I had the opportunity to volunteer with the Salvation Army on a beautification project at the Chicago Temple Corps Community Center and Booth Manor Senior Residences. The Salvation Army was a perfect partner for NDOC because of its significant local impact throughout the Chicagoland area and our long-standing partnership with them.… The p...

West Monroe Partners
West Monroe Partners
Blog Post
  • As we approach the midpoint of 2018, here are some of the top challenges West Monroe sees in the water industry. Water utility leaders continue to face issues produced by years of underinvestment — aged infrastructure, highly-public water crises, and unmet customer service expectations. Furthermore, as water utilities introduce new technology to address these issues, there are increasing cybersecu...

West Monroe Partners
West Monroe Partners
Blog Post
  • As customer behavior and expectations evolve, having a constant pulse on needs and emotions is critical to delivering a valuable experience and creating long-term customer relationships. In the existing digital age and with the abundance of technology, the ability to collect and analyze data to distill key customer insights has never been easier.… The post 5 Keys to Making Customer Insights Matter...

West Monroe Partners
West Monroe Partners
Blog Post
  • In the world of big data and predictive analytics the standard approach for gathering and analyzing data follows the CRISP-DM approach. While the CRISP-DM model has been a good approach on which to structure many projects, it suffers from the same issues waterfall-style requirements gathering approaches to software design have suffered from, including: Longer time to understand the problem/soluti...

West Monroe Partners
West Monroe Partners
Blog Post
  • West Monroe attended the 2018 CS Week conference hosted in Tampa earlier this month. CS Week is the premier annual educational and customer service conference serving electric, gas, and water/wastewater utility professionals globally. I attended CS Week a few years ago, and the big talk then was how “rate payers are now our customers, and they are demanding improved service.” Since then we have al...

West Monroe Partners
West Monroe Partners
Blog Post
  • I just returned home after spending the last seven months working with The World Literacy Foundation, a small organization in Australia dedicated to bringing quality education to off-the-grid communities. When I’m not volunteering abroad, I am a 3rd-year consultant focused on implementing CRM solutions for my firm’s clients in the States.… The post Fischer Fellowship: From Providing Technology Sol...

West Monroe Partners
West Monroe Partners
Blog Post
  • The General Data Protection Regulation (GDPR) consolidates existing European state-based laws into a single set of requirements for the collection and processing of personal data of individuals within the European Economic Area. The GDPR took effect on May 25, 2018 and applies to companies established within and outside the EU that process personal data of EU-based individuals, including U.S.-base...

West Monroe Partners
West Monroe Partners
Blog Post
  • Often, we find ourselves relying solely on quantitative data when making decisions. However, this could be one of the biggest mistakes when assessing measures of patient experience as the full story is not always captured with numbers. Hospitals have been analyzing HCAHPS scores to gather insight into patient experience for years but often do not know how to best understand qualitative responses o...

West Monroe Partners
West Monroe Partners
Blog Post
  • To mark National Military Awareness Month, I decided to share my story of transition from the military to civilian life. Many distinctions exist between the military and the civilian world and these differences can be hard to navigate for those making the transition. One day while watching television, I saw an Air Force recruiting commercial.… The post From the Command Post to the Boardroom appear...

West Monroe Partners
West Monroe Partners
Blog Post
  • Starting May 25th, the EU’s General Data Protection Regulation (GDPR) is taking effect. Despite the looming start date, there are many organizations that are still unclear about the language of the regulation and why organizations in the US should be aware. A good starting point for understanding how GDPR may affect your organization is to determine if GDPR even applies, and if so, what is your le...

West Monroe Partners
West Monroe Partners
Blog Post
  • West Monroe recently had the honor of participating in Seattle Business Magazine’s inaugural Daring Women event to discuss challenges, growth opportunities and innovation in both business and life. The half-day event brought together more than 350 women (and a few men) from a range of industries and experiences, mixing TED-style talks with panel discussions on owning your leadership style, board p...

West Monroe Partners
West Monroe Partners
Blog Post
  • There’s no denying that the last few years have seen a flurry of mergers and acquisitions. With $2.1 trillion spent on acquisitions in 2017 and close to 7,000 completed M&A deals already for 2018, it’s clear that companies are combining, splitting, and re-combining at rates faster than ever before. All that deal-making can be exciting, but once the ink is dry, these newly merged entities are faced...

West Monroe Partners
West Monroe Partners
Blog Post
  • The market is at a pivotal point where use of cloud technologies has become the norm rather than the exception. With any new technology there is always an adoption curve. If your organization isn’t using cloud technologies you are likely behind the curve. For example, the Performance Services team at West Monroe has been converting the underlying tools we use to support clients to cloud platforms ...

West Monroe Partners
West Monroe Partners
Blog Post
  • The 2018 New York Reforming the Energy Vision (REV) Summit, hosted by EUCI at National Grid’s Brooklyn headquarters last week, brought together leading industry experts and state policy makers to discuss the status and future of REV. Topics discussed included progress made toward REV goals, the technical and economic details of REV related pilot projects, and how New York’s energy ecosystem and re...

West Monroe Partners
West Monroe Partners
Blog Post
  • In this three-part blog series, we will be exploring organizational Customer Experience (CX) transformation. Successful multi-functional initiatives, like a CX transformation, require a strong, yet flexible framework –  one that can accommodate ambiguity and rapidly changing markets, but still provides structure to guide teams through ambiguity. At West Monroe Partners, our CX transformation proce...

West Monroe Partners
West Monroe Partners
Blog Post
  • Advanced digital capabilities in Artificial Intelligence (AI) and Natural Language Processing (NLP) will alter how people interact with data. The growing adoption of voice platforms like Amazon Alexa and Google Assistant, as well as messaging platforms like Facebook Messenger and Slack, means humans will interact increasingly more with technology through conversational interfaces (CI), rather than...

West Monroe Partners
West Monroe Partners
Blog Post
  • Spring is upon us, which means many people in corporate America have recently completed the annual review process. The annual review process is a mechanism of accountability that gives an organization an opportunity to review employees’ goals achieved, progress made, as well as growth opportunities for the upcoming year. But how do companies hold themselves accountable to social and environmental ...

West Monroe Partners
West Monroe Partners
Blog Post
  • Phishing is one of the most pervasive security threats today and it’s only getting worse Over the last few years, phishing attacks have continued to rise as attackers refine strategies, execute successful programs, and make money. Attackers are taking advantage of end users to steal credentials or get them to click on malicious links.… The post Don’t Take the Bait: Phishing Attacks appeared first ...

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