West Monroe Partners is a multinational management and technology consulting firm headquartered in Chicago, United States. West Monroe provides professional consulting services to businesses across many industries including Banking & Credit Unions, Capital Markets, Private Equity, Insurance, Healthcare, Life Sciences, Energy & Utilities, Retail, Manufacturing & Distribution, and Technology. In a unique model, all employees share equity as part of the firm's Employee Stock Ownership Plan (ESOP).

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West Monroe Partners
West Monroe Partners
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  • There’s no denying that the last few years have seen a flurry of mergers and acquisitions. With $2.1 trillion spent on acquisitions in 2017 and close to 7,000 completed M&A deals already for 2018, it’s clear that companies are combining, splitting, and re-combining at rates faster than ever before. All that deal-making can be exciting, but once the ink is dry, these newly merged entities are faced...

West Monroe Partners
West Monroe Partners
Blog Post
  • The market is at a pivotal point where use of cloud technologies has become the norm rather than the exception. With any new technology there is always an adoption curve. If your organization isn’t using cloud technologies you are likely behind the curve. For example, the Performance Services team at West Monroe has been converting the underlying tools we use to support clients to cloud platforms ...

West Monroe Partners
West Monroe Partners
Blog Post
  • The 2018 New York Reforming the Energy Vision (REV) Summit, hosted by EUCI at National Grid’s Brooklyn headquarters last week, brought together leading industry experts and state policy makers to discuss the status and future of REV. Topics discussed included progress made toward REV goals, the technical and economic details of REV related pilot projects, and how New York’s energy ecosystem and re...

West Monroe Partners
West Monroe Partners
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  • In this three-part blog series, we will be exploring organizational Customer Experience (CX) transformation. Successful multi-functional initiatives, like a CX transformation, require a strong, yet flexible framework –  one that can accommodate ambiguity and rapidly changing markets, but still provides structure to guide teams through ambiguity. At West Monroe Partners, our CX transformation proce...

West Monroe Partners
West Monroe Partners
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  • Advanced digital capabilities in Artificial Intelligence (AI) and Natural Language Processing (NLP) will alter how people interact with data. The growing adoption of voice platforms like Amazon Alexa and Google Assistant, as well as messaging platforms like Facebook Messenger and Slack, means humans will interact increasingly more with technology through conversational interfaces (CI), rather than...

West Monroe Partners
West Monroe Partners
Blog Post
  • Spring is upon us, which means many people in corporate America have recently completed the annual review process. The annual review process is a mechanism of accountability that gives an organization an opportunity to review employees’ goals achieved, progress made, as well as growth opportunities for the upcoming year. But how do companies hold themselves accountable to social and environmental ...

West Monroe Partners
West Monroe Partners
Blog Post
  • Phishing is one of the most pervasive security threats today and it’s only getting worse Over the last few years, phishing attacks have continued to rise as attackers refine strategies, execute successful programs, and make money. Attackers are taking advantage of end users to steal credentials or get them to click on malicious links.… The post Don’t Take the Bait: Phishing Attacks appeared first ...

West Monroe Partners
West Monroe Partners
Blog Post
  • Several news outlets are reporting recently that over the past month, the City of Atlanta has been struggling with a ransomware attack – specifically, an attack by SamSam ransomware, which encrypts data and holds decryption keys for a cryptocurrency ransom. The City of Atlanta opted not to pay the roughly $50,000 ransom and instead is expected to spend more than $2.5 million on recovery advisory a...

West Monroe Partners
West Monroe Partners
Blog Post
  • As more enterprise scale organizations shift to using cloud technology providers, like Amazon Web Services, mid-market organizations are working to determine if moving some of their workloads to the cloud delivers the return that larger organizations are recognizing.  When we meet with clients, often we’re educating leaders on how cloud infrastructure and services differ from on premise technology...

West Monroe Partners
West Monroe Partners
Blog Post
  • As companies incorporate data science and machine learning to help them push into the new AI frontier, some are finding it difficult to get data science operationalized. We know organizations have data, and lots of it, but not every organization achieves the same level of agility from its analytics and data science initiatives, meaning one organization may see the impact of data science more quick...

West Monroe Partners
West Monroe Partners
Blog Post
  • How I Learned to Stop Worrying and Love Native Functionality As more organizations adopt cloud platforms such as AWS and Azure, they are forced to consider how they want to manage their cloud networks. When every device is virtual, how will network teams deliver traditional network functionality that they are used to delivering with physical appliances like firewalls and load balancers?… The post ...

West Monroe Partners
West Monroe Partners
Blog Post
  • This year’s annual TOPO Summit was billed as “the only event where the world’s best sales and marketing leaders share exactly what they do to achieve scalable revenue growth.” The specificity of that statement, it turns out, was quite accurate. The two-day event featured a one-hour welcome and broad industry overview from TOPO CEO Scott Albro, but the remaining time focused on breakout sessions wi...

West Monroe Partners
West Monroe Partners
Blog Post
  • Distributed Energy Resource (DER) advancement is the driver to create significant growth in two-way data flow between DER devices and grid control systems, as well as between DER owners/aggregators and other market actors. Driven by requirements to support greater amounts of renewables, our distribution grids are transforming to accommodate two-way electricity and two-way data flow on the journey ...

West Monroe Partners
West Monroe Partners
Blog Post
  • The market for “Digital Health” technology should reach $400 Billion by 2024, according to Global Markets Insights. A convergence of factors is driving this growth, with technology the biggest single factor. Though the outpour of investment in digital health startups over the past few years has been significant, we have yet to see a major shift in the way healthcare is being delivered.… The post W...

West Monroe Partners
West Monroe Partners
Blog Post
  • For financial services organizations, operating systems have the reputation of being inefficient and inconsistent due to a reliance on manual data entry, siloed activities, lack of system-wide integration, and providing low visibility across the entire enterprise. Apart from the frustrations felt by these systems’ users, customers often feel the brunt of these legacy systems due to the resulting f...

West Monroe Partners
West Monroe Partners
Blog Post
  • What about AMI battery life? Water utilities throughout the United States are evaluating advanced metering infrastructure (AMI) as a way to improve meter read accuracy and reduce operational costs. In virtually every planning meeting, the topic of AMI battery life bubbles up. AMI devices are battery powered, and once the battery fails, the device must be replaced.… The post Energy Harvesting: A Wa...

West Monroe Partners
West Monroe Partners
Blog Post
  • Part 3: The Consumer & Provider Relationship This is the final blog of a three-part series discussing the key contributions of the human element within a digital strategy. The term “digital transformation” can prompt thoughts of a change related event that is purely technology driven; however, the opposite is true. To “go digital” requires a cultural shift that places human collaboration at the he...

West Monroe Partners
West Monroe Partners
Blog Post
  • Last week I was a panelist at the Utility Analytics Summit 2018 in Irvine, CA. This conference brought together IT and business leaders to share trends, insights, and challenges as they leverage data insights in their organizations. Below, I share some specific areas where the IT role is evolving in this exciting area.… The post How is IT’s role adapting to lead a utility analytics culture? appear...

West Monroe Partners
West Monroe Partners
Blog Post
  • “Data is driving life and death decisions and we do not have good data.”  Given that most data strategy projects aim to improve business value through processes such as profit maximization, customer retention, or cost cutting, it is rare to participate in a project where understanding and organizing a client’s data so directly contributes to saving lives.… The post Pro Bono Consulting: Creating a ...

West Monroe Partners
West Monroe Partners
Blog Post
  •   During our cloud advisory projects, we frequently address concerns of “lock-in” to prospective single cloud providers. Optimizing vendor relationships in a modern IT environment can be challenging, so keep in mind some aspects of this multi-sided problem. Your business has been locked into technologies for years, the challenge is selecting the right ones.… The post Dealing with Cloud Lock-In app...

West Monroe Partners
West Monroe Partners
Blog Post
  • Linda Nageotte is the President & CEO of Food Lifeline, a nonprofit organization that rescues food and provides meals to end hunger today for thousands of people across Western Washington and works regionally to provide a long-term solution to hunger that ensures that everybody has enough food to eat. Learn more at foodlifeline.org.… The post Tackling Hunger Long-Term: Talking with Linda Nageotte ...

West Monroe Partners
West Monroe Partners
Blog Post
  • In her book “The Good Jobs Strategy,” professor Zeynep Ton of the MIT’s Sloan School of Management, examines how today’s smartest retail companies invest in their employees to lower costs and boost profits. With today’s retail companies being challenged more than ever to motivate customers to visit their stores, retailers are continuously innovating to enhance their customers’ experience to set th...

West Monroe Partners
West Monroe Partners
Blog Post
  •   Robotic Process Automation (RPA) has paved the way for significant changes to the marketplace and will continue to do so in greater scale as it takes hold throughout the industry as companies seek low cost efficiency gains. Through automated ‘bots’, companies can save time, money, and valuable human talent as they leverage this developing technology.… The post Debunking RPA Myths appeared first ...

West Monroe Partners
West Monroe Partners
Blog Post
  • Part 2: Governance Modeling: A Central Component for Digital Transformation One of our clients posed a very interesting question about six months ago. Paraphrasing, he stated, “…anybody can build a bot, but nobody is providing a solution to govern them.” Over the course of the past six months, we have found many companies struggling with this question; however, the following reoccurring themes sta...

West Monroe Partners
West Monroe Partners
Blog Post
  • Earlier this year, I attended the National Retail Federation’s (NRF) Big Show in New York City, a conference attended by over 35,000 people from around the world. I had the opportunity to speak with many industry experts, vendors, retailers, innovators, and consultants about some of the opportunities and challenges in the retail industry.… The post Consistency, Consolidation, and Cost Savings: 5 C...

West Monroe Partners
West Monroe Partners
Blog Post
  • In part one and part two of this blog series we discussed the definition and importance of Knowledge Management (KM) and offered a four-step strategy to determine whether or not your organization is ready for a KM solution. In this third and final piece, we’ll give a step-by-step overview of the implementation process.… The post 10 Step Guide to Implementing a Grassroots Knowledge Management Strat...

West Monroe Partners
West Monroe Partners
Blog Post
  • While approaching my two-year mark at West Monroe, I’ve experienced different levels of comfortability with my assigned project roles. I feel especially fortunate to have been assigned opportunities considered “stretch roles” where I have worn hats I never expected to wear, be it a “technical” hat or a “project manager” hat.… The post 5 Tips for Wearing (& Rocking) Your New Hat In a “Stretch Role”...

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