Wise.io, Inc.
Wise.io, Inc.
Blog Post

New blog articles detected.

  • GE Acquires Wise.io to Accelerate Machine Learning Efforts

    On Tuesday, GE Digital announced that it had entered into a definitive agreement to acquire machine learning technology company Wise.io.  The acquisition will enable GE Digital to further accelerate development of advanced machine learning and data science offerings on the Predix platform. The Wise.io technology deepens GE’s machine learning stack and the team will spearhead innovative...

  • eCommerce Site Automates Ticket Classification with Precision

    Modern online retail businesses recognize that superior customer service and support sets them apart in a saturated eCommerce environment. However, as these businesses grow, many don’t effectively scale customer support teams and processes. Without an adequate growth plan in place, companies begin to waste valuable human capital on the tedious task of manually classifying support ticke...

  • Strategies to Handle Customer Support Ticket Spikes During the Holidays

    To many, the holidays are a time of joy, celebration, and relaxation. For those in the customer service industry, however, the holidays represent a time of surging support tickets for product inquiries, rush deliveries, refund requests, and more. Starting on Black Friday and continuing through December and into the new year, increased customer support demand can be less than joyful.

Wise.io, Inc.
Wise.io, Inc.
Blog Post

New blog articles detected.

  • How AI Improves Customer Support - A Q&A with Wise.io CEO Jeff Erhardt

    The way we deliver customer support is rapidly changing, and two technologies at the forefront of that change are OnDemand and Artificial Intelligence (AI) customer support.

  • Empathy at Scale and the Year of Machine Learning

    When I first spoke with Maggie Armato, who is the head of Pinterest’s Pinner Operations team, at the first Zendesk Relate Conference in October 2015, I was struck by some radical differences in the way she approached support compared to the vast majority of support leaders I had been speaking to.

Wise.io, Inc.
Wise.io, Inc.
Blog Post

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