GE Acquires Wise.io to Accelerate Machine Learning Efforts
On Tuesday, GE Digital announced that it had entered into a definitive agreement to acquire machine learning technology company Wise.io. The acquisition will enable GE Digital to further accelerate development of advanced machine learning and data science offerings on the Predix platform. The Wise.io technology deepens GE’s machine learning stack and the team will spearhead innovative...
eCommerce Site Automates Ticket Classification with Precision
Modern online retail businesses recognize that superior customer service and support sets them apart in a saturated eCommerce environment. However, as these businesses grow, many don’t effectively scale customer support teams and processes. Without an adequate growth plan in place, companies begin to waste valuable human capital on the tedious task of manually classifying support ticke...
Strategies to Handle Customer Support Ticket Spikes During the Holidays
To many, the holidays are a time of joy, celebration, and relaxation. For those in the customer service industry, however, the holidays represent a time of surging support tickets for product inquiries, rush deliveries, refund requests, and more. Starting on Black Friday and continuing through December and into the new year, increased customer support demand can be less than joyful.