Wolseley plc is a multinational building materials distribution company headquartered in Zug, Switzerland. It is the world's largest heating and plumbing distributor to the professional market and has approximately 47,000 employees across 25 countries. Its brands include Ferguson, Pipe Centre, Plumb & Parts Centre and Wolseley.

Wikipedia
Wolseley
Wolseley
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  • Stark surveys all of its customers at least twice a year. Throughout the year they also send out targeted surveys asking customers about a particular initiative or part of their service. An online survey tool called My Maze captures customer feedback and measures satisfaction in every branch.

Wolseley
Wolseley
YouTube Video
  • In 2009, Ferguson launched an initiative to provide 100% availability of the top 2,000 Stock Keeping Units ("SKUs") at the branch. They worked with their key vendors to get better support for stock and delivery and marginally increased inventory and delivery frequency to all branches. The initiative has now expanded to the top 3,000 SKUs, achieving almost 100% availability.

Wolseley
Wolseley
YouTube Video
  • Wolseley UK's employee survey showed a significant improvement in the overall engagement -- from 49% in 2008 to 58% in 2010. This was particularly encouraging in view of the restructuring activities that had taken place over the previous two years in response to the downturn in the UK markets.

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