X5 Management Inc.
X5 Management Inc.
Blog Article

New blog articles detected.

  • Service What You Sell
    This is a very simple concept but may businesses struggle to consistently achieve it. In our Business Consulting practice we work with many clients who truly value service. What does “truly valuing service” really look like? I was speaking with a Business Associate of mine and he commented that he recently purchased a very high-end truck.... The post Service What You Sell appeared first on X5 Mana...
X5 Management Inc.
X5 Management Inc.
Blog Article

New blog articles detected.

  • Building Positive Customer Relationships
    During a recent customer service training and development workshop, the X5 team facilitated a roundtable discussion on customer communication process and receiving customer feedback. It is concerning how many sales reps disappear after an initial sale is made and the product or service has been delivered. They mistakenly think that their work is done, but... The post Building Positive Customer Rel...
X5 Management Inc.
X5 Management Inc.
Blog Article

New blog articles detected.

  • 3 Important Steps for Team Alignment
    Team Alignment The success of any group effort will always come down to team alignment in the end. Whether it is a company, a sports team or some other form of group, the outcome will always depend on how well the individuals who make up the group function when they are working together. How well these... The post 3 Important Steps for Team Alignment appeared first on X5 Management | Sales and Cus...
X5 Management Inc.
X5 Management Inc.
Blog Article

New blog articles detected.

  • Is Your WHY Compelling?
    We all have things that we have done and we all have some things left undone. Ask yourself the question:  Why have I started and completed certain goals, actions, or tasks in my life? Now ask the next question: Why have I not yet completed certain goals, actions, or tasks in my life? I remember... The post Is Your WHY Compelling? appeared first on X5 Management | Sales and Customer Service Trainin...
X5 Management Inc.
X5 Management Inc.
Blog Article

New blog articles detected.

  • Delivering Great Customer Service Through Social Media
    Delivering Great Customer Service Through Social Media If your business isn’t using social media for customer service, you are missing out on crucial opportunities to communicate with your customers, improve their experiences and stand out from your competition. With an estimated 3.2 billion Internet users around the globe and new social media channels surfacing all... The post Delivering Great Cu...
X5 Management Inc.
X5 Management Inc.
Blog Article

New blog articles detected.

  • Tips for Successful Customer Engagement
    As a business, it is no longer good enough to be considered “good”. Today, to successfully stand out from your competition and win the loyalty of new and existing customers, you must be extraordinary. Remarkable, even. Being successful in business all comes down to how you engage with your customers. And how well your business... The post Tips for Successful Customer Engagement appeared first on X...
X5 Management Inc.
X5 Management Inc.
Blog Article

New blog articles detected.

  • Five Simple Tips on Strategic Planning
    Over the past year the team at X5 Management has facilitated many strategic planning sessions for organizations and companies looking to reflect on the previous year, share information with their teams and plan for the upcoming quarter and year.  Several themes exist for these sessions including strategic growth planning, team goal setting, succession planning and leadership... The post Five Simpl...
X5 Management Inc.
X5 Management Inc.
Blog Article

New blog articles detected.

  • Cultural Innovation
    Is your company going through major and necessary change? Or more importantly, are you in desperate need of challenging the status quo? Effective change management, cultural innovation and helping employees understand the change process is critical to building and maintaining growth and positive momentum in any organization. Those organizations that are quickly able to adapt... The post Cultural I...
X5 Management Inc.
X5 Management Inc.
Blog Article

New blog articles detected.

  • The ABCs and ABMs of Sales
    The ABCs and ABMs of Sales In business, we see many different angles on this thought. As business owners or sales professionals we all have to generate sales and revenue. There are many companies that have instilled the culture to “always be closing” (ABC).  They sometimes push and prod until we agree or get annoyed. Many... The post The ABCs and ABMs of Sales appeared first on X5 Management | Sal...
X5 Management Inc.
X5 Management Inc.
Blog Article

New blog articles detected.

  • Weekly Planning – Why it Matters What Next Week Looks Like
    Weekly Planning – Why it Matters What Next Week Looks Like Most companies will pay lip-service to the importance of planning ahead and staying on top of their game, but only the most successful companies make organization and time management habits a key focus of their company culture. The resulting increase in efficiency and productivity... The post Weekly Planning – Why it Matters What Next Week...
X5 Management Inc.
X5 Management Inc.
Blog Article

New blog articles detected.

  • Drop a Pebble…Chase the Ripples
    Drop a Pebble…Chase the Ripples I am at a stage in my life, at 82 years, where it is difficult to remember what was “original” with me, or something I picked up from someone else. I used the phrase, “drop a pebble” way back when I started in my business and sales activities. The words... The post Drop a Pebble…Chase the Ripples appeared first on X5 Management | Sales and Customer Service Training.
X5 Management Inc.
X5 Management Inc.
Blog Article

New blog articles detected.

  • Are You on the Same Page? – How to Get Your Entire Business Aligned
    Are You on the Same Page? – How to Get Your Entire Business Aligned Most entrepreneurs understand on some level that they need to have a clear and succinct vision for their company. Who are we? What do we offer? Who are our customers? A business is largely defined by its vision, and its success... The post Are You on the Same Page? – How to Get Your Entire Business Aligned appeared first on X5 Man...
  • Team Engagement – Simple Steps to Make Them Want to Help Your Business
    Team Engagement – Simple Steps to Make Them Want to Help Your Business The key to succeeding in any industry is to have productive and effective employees. While you can hire the best people and create an effective company vision and structure, you still need to bring your employees on board to ensure that they... The post Team Engagement – Simple Steps to Make Them Want to Help Your Business appe...
  • Sales Pipeline – Is It Half Full or Half Empty?
    It is easy for salespeople to lose hope when the sales pipeline looks bare, especially when hard economic times make every sale seem that much more difficult from open to close. However, effective sales practices are all about creating a solid system and sticking to it, no matter what the general economic climate is like.... The post Sales Pipeline – Is It Half Full or Half Empty? appeared first o...
  • Communication for Everyone – How to Connect with External and Internal Customers
    All businesses are made up of human relationships, both internally and externally. All of the business metrics, jargon and management systems cannot alter the fact that how people feel is of central importance to the success of any business. Even the highest quality products, for example, cannot make up for poor customer service, and consumers... The post Communication for Everyone – How to Connec...
  • We Must Get Creative and Innovative – Why Your Entire Team Must Be Involved
    Many businesses are plagued by a lack of employee engagement. Despite the best efforts of the management team to maintain morale and a positive team-mentality, employees continue to drift back into old patterns of avoiding responsibility and only doing the bare minimum. Not only does this negative culture affect traditional business metrics, such as productivity,... The post We Must Get Creative a...
  • Business Silos – How to Break Them Down and Improve Your Business
    Unlike many terms in business jargon that seem to come and go with little lasting impact, business silos are a persistent problem faced by modern businesses for decades now. Many experienced managers and management specialists believe that silos are a natural development as a business grows beyond its unified roots into a more complex departmental... The post Business Silos – How to Break Them Dow...
  • Customer Service – Do the Little Things Really Matter?
    Year after year and decade after decade, customer service ranks among the most important factors when evaluating business success. In the end all businesses are human endeavors, which means people talking to people. Customers never forget how a business made them feel, for better or for worse, so it is extremely important that the customer... The post Customer Service – Do the Little Things Really...
  • Sales in a Downtown Economy: Why Do Relationships Matter?
    There is nothing quite as frustrating and disheartening as operating a business during an economic downturn. Your customers are hesitant, your investors are nervous, your suppliers are under pressure, and everyone is uncertain what the future will bring. Trying to maintain business-driving sales in a downturn economy often feels like trying to empty the ocean... The post Sales in a Downtown Econom...
X5 Management Inc.
X5 Management Inc.
Blog Article

New blog articles detected.

  • 5 Easy Ways to Make Your Customers Feel Appreciated
    Your customers are the foundation of your business, which is why every day should be customer appreciation day. When your customers feel appreciated, not only are they more likely to choose your business over your competitors, but they’ll also refer your business to their family and friends. Needless to say, showing your customers you appreciate... The post 5 Easy Ways to Make Your Customers Feel ...
X5 Management Inc.
X5 Management Inc.
Blog Article

New blog articles detected.

  • Remarkable Service Podcast Video Blog
    X5 President, Mike Mack, had an opportunity to be interviewed by one of the leading Podcasters, in North America. Joel Boggess – ReLaunch Show (#1 podcast on iTunes *(Interview starts at the 7-minute mark of the podcast) Joel refers to Mike as his “Canadian correspondent” as Joel had Mike on this Podcast other times in... The post Remarkable Service Podcast Video Blog appeared first on X5 Manageme...
X5 Management Inc.
X5 Management Inc.
Blog Article

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