XSellco
XSellco
Blog Post
  • If you’re selling on eBay, it’s a safe bet to assume that one of the most time-consuming processes you deal with is customer support. While eBay has many advantages for savvy sellers, it’s no secret that its customer support network isn’t equipped to manage ticket volume like other online marketplaces. Originally designed with individual sellers […] The post How to provide exceptional customer ser...

XSellco
XSellco
Blog Post
  • B2B e-commerce sales worldwide are expected to top $6.7 trillion by 2020—and there are plenty of opportunities for online sellers to grab a piece of the pie. Amazon Business, the company’s wholesale marketplace for business customers, is now available in the U.S., UK and Germany, offering online sellers the opportunity to grow their sales by […] The post What you need to know about Amazon Business...

XSellco
XSellco
Blog Post
  • It’s never been easier to set up an online store. E-commerce platforms such as Shopify offer everything an entrepreneur needs to get their business up and running in minutes, without the need for serious web design or coding skills. But if you build it, will they come? Probably not—unless you’re working to build brand awareness, […] The post 4 ways to get more traffic to your Shopify store appeare...

XSellco
XSellco
Blog Post
  • Online shoppers want fast, free shipping, but not all e-commerce businesses are cut out to offer it. Once considered a perk, most people now expect free delivery and returns as standard—so much so that several studies have indicated that shipping costs are a leading cause of cart abandonment. For online sellers, however, free shipping is […] The post Should your online store offer free shipping an...

XSellco
XSellco
Blog Post
  • Every 90 seconds, a store using Shopify makes its first sale—meaning that it’s never been more important to provide fast, accurate customer support. Shopify’s integration with xSellco Helpdesk offers online sellers a way to look at the bigger picture of their company’s growth and solve some recurring problems they experience when aiming to improve customer […] The post Improve customer service on ...

XSellco
XSellco
Blog Post
  • Let’s face it: no matter how well you run your e-commerce business, you can’t please everybody. While it’s nearly impossible to prevent 100 percent of customer complaints, there are a number of things you can do to greatly reduce the amount of misunderstandings and unsatisfied shoppers you deal with. Here are a few tips on […] The post How to stop customer complaints before they happen appeared fi...

XSellco
XSellco
Blog Post
  • Data is the secret ingredient to an online sellers’ sustained success. Every business has access to data—but it’s what you do with it that sets you aside from the rest. The data from customer experience, in particular, has come to the fore of every business in recent years. It acts as the foundation of customer […] The post 4 customer support metrics that drive growth appeared first on xSellco.

XSellco
XSellco
Blog Post
  • It’s a lot cheaper to keep a current customer than to acquire a new one—but don’t let that stop you from capitalizing on the seasonal surge of holiday traffic. Here’s how you can turn bargain-hungry shoppers into lifetime customers that will boost your revenue all year round. Email marketing is not dead Consumers and marketers […] The post How to turn holiday shoppers into regular customers appear...

XSellco
XSellco
Blog Post
  • It’s now even easier to connect to your xSellco account. Whether you’re an existing customer or just getting started you can now log into your xSellco account in just a couple of clicks using your Facebook and Twitter accounts, rather than filling out a registration form. How does it work? As you can see below, […] The post Sign into xSellco faster with Facebook and Twitter appeared first on xSell...

XSellco
XSellco
Blog Post
  • It’s been more than a year since Amazon changed its community guidelines and banned incentivized reviews tied to free or discounted products—and sellers are still suspended regularly for review manipulation. What is review manipulation? Amazon defines it as any attempt by sellers or manufacturers to gain unfair advantages by creating false, misleading or inauthentic feedback […] The post How to av...

XSellco
XSellco
Blog Post
  • We are excited to announce the launch of our integration with e-commerce platform Veeqo, an all-in-one solution that helps online sellers manage inventory and orders. And now, thanks to this integration, Helpdesk users can manage all of their Veeqo support queries from their xSellco dashboard. According to Veeqo, this integration will help online sellers to […] The post Announcing our latest integ...

XSellco
XSellco
Blog Post
  • At xSellco, customer satisfaction is our top priority. That’s why we’re thrilled to announce our inclusion in Deloitte’s 2017 Fast 50 Awards as Ireland’s fastest-growing SaaS technology company and winner of the Export Award in association with Intel. “We are immensely proud to receive this industry recognition from such a prestigious organization,” said founder and […] The post xSellco win at the...

XSellco
XSellco
Blog Post
  • When you’re a Fulfillment by Amazon seller, it can be tempting to sit back and let the logistics powerhouse take care of everything—but if you’re serious about running a successful FBA business, you can’t afford to take chances. Let’s take a look at what you need to know about handling Amazon FBA shipping and returns. […] The post The ultimate guide to handling Amazon FBA shipping and returns appe...

XSellco
XSellco
Blog Post
  • Make no bones about it: positive reviews increase sales. If you’re not already obsessing over your Amazon feedback, these numbers might make you reconsider. A survey of online shopping habits by digital marketing group Fan & Fuel found that: 97 percent say customer reviews factor into their buying decisions 92 percent of consumers hesitate to […] The post How to get more Amazon reviews and drive s...

XSellco
XSellco
Blog Post
  • Collaboration is key to support teams solving problems quickly. That’s why we help you streamline your support queue by offering the option to assign tickets to specific agents or tag teammates to ask for help. Now we’re making it even easier to manage your customer support with the introduction of @mentions, a new feature that’s […] The post Communication just got easier with @mentions appeared f...

XSellco
XSellco
Blog Post
  • It’s no secret that holiday shopping season is a crucial time for retailers—and e-commerce looks set to crush its brick-and-mortar competition this year. The internet will be the most popular destination for holiday shopping. That’s according to an annual survey conducted by Prosper Insights & Analytics for the National Retail Federation, which found that 59 […] The post Are you ready for Black Fr...

XSellco
XSellco
Blog Post
  • Mobile shopping is expected to increase by more than 10 percent this holiday season, according to Deloitte—and where better than social media to grab smartphone-savvy consumers’ attention. Follow these six steps to ensure your limited-edition deals make a social media splash this Black Friday and Cyber Monday. 1) Prepare your social media profiles While planning […] The post 6 social media tips to...

XSellco
XSellco
Blog Post
  • At xSellco, we pride ourselves on making customer support simple for online sellers. That’s why we just launched a new feature that makes it easier to connect your Gmail inbox and your xSellco Helpdesk account. If you sign up for xSellco for the first time and you are currently using Gmail for your customer support, […] The post Introducing our new Gmail integration appeared first on xSellco.

XSellco
XSellco
Blog Post
  • Some of the best business ideas are born out of frustration. For Manchester’s Big Red Group, which started life in 2007 as an online seller of outdoor products, that frustration came in the form of fulfillment services that constantly missed the mark. xSellco talked to Martyn Stuttard, Big Red’s head of customer service, about the […] The post How Big Red Group expanded beyond e-commerce and built...

XSellco
XSellco
Blog Post
  • Superfoods such as chia seeds and quinoa may be growing in popularity worldwide, but they weren’t always widely available in the UK. Jemma and Ali Calderwood, advocates for healthy living, spent years buying superfoods in bulk from international suppliers and selling the excess through Amazon because they couldn’t find the quality they desired from British […] The post Na’vi Organics: Building a b...

XSellco
XSellco
Blog Post
  • Time is running out for online sellers using Amazon FBA (Fulfillment by Amazon) to take advantage of a partial amnesty from uncollected sales taxes in 23 U.S. states and Washington, D.C. Here’s what you need to know. Why do Amazon FBA sellers need a tax amnesty? More than half of all items sold on Amazon […] The post Using Amazon FBA? Here’s what you need to know about sales tax amnesty appeared f...

XSellco
XSellco
Blog Post
  • Amazon’s steady march toward global domination shows no sign of slowing. The Seattle-based behemoth achieved a 27 percent increase in revenue in 2016. Not to mention, more than half of the items sold on Amazon worldwide are from small businesses and entrepreneurs. To that end, every online seller wants to win the Amazon Buy Box. […] The post Amazon Buy Box: everything you need to know appeared fir...

XSellco
XSellco
Blog Post
  • It’s been an exciting few weeks for everyone at xSellco. With the launch of our new website, the next update we’d like to share with you is our new and improved Affiliate program. We’re grateful to have such loyal customers—some who have been with us from the very beginning—but each of you is equally important […] The post Refer and earn with the xSellco Affiliate program appeared first on xSellco...

XSellco
XSellco
Blog Post
  • With more than 120 exhibitors and up to 4,000 expected attendees, the inaugural eCommerce Show North is poised to be the largest-ever gathering of e-commerce companies, vendors and suppliers held outside London when it takes place Oct. 11-12 at EventCity in Manchester. Here, director Martyn Collins explains why it’s high time England’s north-west had its […] The post eCommerce Show North prepares ...

XSellco
XSellco
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Amazon Suspension Prevention Series

 
XSellco
XSellco
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Amazon Sponsored Products Webinar

 
XSellco
XSellco
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New mobile optimized landing page detected

 
XSellco
XSellco
Landing Page

New mobile optimized landing page detected

 

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