XSellco
XSellco
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  • E-commerce sales in the European Union increased by double digits in 2017 to hit €602 billion, yet VAT fraud costs EU member states as much as €50 billion each year. The reason? While the EU has standard rules on VAT, they may be applied differently in each country—and cross-border e-commerce only complicates matters as it […] The post 6 things e-commerce sellers need to know about European VAT ap...

XSellco
XSellco
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  • Consumer expectations are higher than ever, thanks to speedy innovations such as Amazon Prime Now, which offers two-hour delivery in certain U.S. cities. Super-fast delivery won’t make or break your customer’s experience—it’s what’s involved in the journey taken to reach the customer that counts. Nurturing the customer with a great experience throughout their journey will put […] The post 6 ways t...

XSellco
XSellco
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  • Think Amazon account suspension is a rare occurrence? Think again. The company takes no prisoners when it comes to poorly performing accounts and bad actors. It’s well documented that Amazon has a counterfeit problem. In fact, 50 percent of account suspensions in 2017 were as a result of “inauthentic items” (or knockoffs). Despite this, a […] The post This is how to avoid and appeal Amazon account...

XSellco
XSellco
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  • “No matter what industry you’re in, you’re being measured against the best customer experience a consumer has had in any environment,” said Andy O’Kelly, chief architect at Irish telecommunications operator Eir. He was speaking as part of a panel discussion titled “The Future is Dominated by Customer Experience,” at the latest installment of Dublin Tech […] The post How customer experience is shap...

XSellco
XSellco
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  • Amazon has come a long way from its roots as an online bookseller operating out of founder Jeff Bezos’ garage. Today it’s the fourth most valuable company in the world, estimated to be worth more than $700 billion. Third-party sellers have a big part to play in Amazon’s success: more than half of all sales […] The post Amazon FBA Multi-Channel Fulfillment: 4 factors to consider appeared first on x...

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XSellco
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  • Your brand is your reputation. And in today’s digitally driven world, news about your business—both good and bad—travels fast. No matter your marketing strategy, consumers are more likely to trust their peers. That’s why online sellers should think of customers as potential brand advocates, not one-off transactions. Customer service expert Bill Quiseng put it best […] The post Online reviews are t...

XSellco
XSellco
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  • Beer Nuts sweet and salty peanuts first appeared on the shelves of U.S. stores in 1953—the same year the first color televisions went on sale. The world has changed a lot since then; so has Beer Nuts’ business. Molly Dietmeier, direct sales supervisor, has seen some big changes over the past year in how the […] The post How does a 65-year-old brand stay relevant in an e-commerce world? appeared fi...

XSellco
XSellco
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  • Amazon’s quest for global domination picked up speed last week when the company launched a feature that simplifies shopping for international customers. Now, consumers around the world have the opportunity to browse and buy over 45 million eligible items through Amazon’s Android and iOS apps, along with localized pricing, shipping costs and duty estimates, and […] The post What Amazon’s new intern...

XSellco
XSellco
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  • Consumers purchased over $1 trillion worth of goods via online marketplaces in 2016, according to an Internet Retailer report. That was nearly half of all e-commerce transactions globally. As an online seller, you’re probably seeking to explore new markets that will boost business and allow you to reach new potential customers. And with online sales […] The post 10 marketplace alternatives to Amaz...

XSellco
XSellco
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  • E-commerce is expected to surge by 20 percent to become a $4 trillion market by 2020, according to Nielsen data. How can small online sellers capitalize on that double-digit growth? Considering that Amazon is already responsible for 37 percent of online spending globally, as per Salmon research, it’s easy to assume the e-commerce juggernaut will […] The post Top 5 e-commerce challenges and how to ...

XSellco
XSellco
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  • Investments in e-commerce technology are on the rise—but are online sellers pumping cash into the wrong innovations? According to a recent report from IFTTT, 60 percent of retailers have increased their technology budgets, choosing to invest in personalization, social media and artificial intelligence (AI). However, IFTTT’s research also found that the average consumer isn’t ready […] The post Spe...

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XSellco
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  • On eBay, there’s one thing that will increase your visibility more than anything else—positive feedback. It’s one of its core ranking factors. That means the more positive feedback you have, the better your placement in search results. It also plays a key role in achieving PowerSeller status, which requires maintaining a positive feedback score of […] The post eBay feedback: a complete framework f...

XSellco
XSellco
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  • Just starting out in e-commerce? With borderless economies, endless innovations such as personalization, chatbots and all things AI, an online business can get bigger overnight—whether you’re prepared for it or not. On the bright side, building an e-commerce business is like the old saying, “one thorn of experience is worth a whole wilderness of warning.” In other […] The post 6 customer service l...

XSellco
XSellco
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  • The rise of online shopping has led sellers to build out their supply chains with e-commerce fulfillment partners. But for many, the internal processes behind these arrangements are relatively mysterious. Developing a basic understanding of fulfillment and the evolving services offered by providers is critical to properly tailor your business toward taking advantage of advancements […] The post 6 ...

XSellco
XSellco
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  • Twenty years ago, a young entrepreneur told The Washington Post, “If we have 4.5 million customers, we shouldn’t have one store. We should have 4.5 million stores.” That person was Jeff Bezos, founder of Amazon, who turned his vision into one of the biggest e-commerce brands on the planet. Even in the behemoth’s earliest days, Bezos […] The post Expert insight: 7 ways to take personalization in e-...

XSellco
XSellco
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  • “If I take care of my character, my reputation will take care of itself.” While this saying is used in reference to a person’s reputation, it can also resonate with e-commerce businesses and their online reviews. If you take care of your customers and keep them happy, they will spread the word. Provide a dissatisfactory […] The post eBay feedback revision: how to improve your seller reputation app...

XSellco
XSellco
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  • Customer experience surveys are a vital part of every business strategy, intended to provide valuable feedback for e-commerce businesses, but difficult to master. The trick to customer experience surveys and getting people to actually fill them out is to know their purpose, vary the question types, ask questions clearly and consistently, automate wherever possible and […] The post Customer experie...

XSellco
XSellco
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  • Nearly half of U.S. consumers (49 percent) start their product search on Amazon, according to a survey by ad and market research firm Survata. That means keywords should play a crucial role in your marketing strategy to ensure as many customers as possible find you. Here’s how to drive traffic to your listings and increase […] The post 3 proven tactics to drive traffic to your Amazon listings appe...

XSellco
XSellco
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  • Walmart has been a household name in the U.S. since its founding in 1962. Today it has roughly 11,695 stores in 28 countries and e-commerce websites in 11 countries—and its marketplace, which offers third-party sellers a presence on its platform, is quickly catching up to Amazon and eBay.  Interested in getting your products in front of […] The post Selling on Walmart: what e-commerce businesses n...

XSellco
XSellco
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  • In 2012 Gaston Frydlewski founded Hickies, a stretchy alternative to shoelaces, because he felt there had to be a better way to tie his shoes. Six years and two successful Kickstarter campaigns later, Hickies high-performance elastic “laces” are now sold in over 50 countries around the world, including the U.S., Argentina, Japan and the U.K., […] The post How an innovative shoe accessory company s...

XSellco
XSellco
Blog Post
  • When you can hail a taxi from your smartphone at the push of a button, you have no excuse not to automate your feedback requests, too.  A well-known statistic in e-commerce is that 85 percent of people trust reviews as much as personal recommendations when it comes to purchasing something online. For that reason alone, […] The post Best practices for automating feedback requests in 2018 appeared f...

XSellco
XSellco
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  • To succeed in e-commerce, you must be competitive in everything you do. Want to increase your sales and become a real force in your market or niche? Study what high-volume sellers are doing and apply it to your own business practices. Here is a close-up look at what successful sellers are doing both on and […] The post 6 essential strategies used by high-volume sellers to compete on Amazon appeare...

XSellco
XSellco
Blog Post
  • Customer feedback can make or break your eBay business. The truth is, online reviews are now a central part of the shopping experience. According to Podium’s annual “State of Online Reviews” report, 93 percent of consumers say they have an impact on their purchase decision and a 3.3-star rating on average is the minimum they […] The post How to remove negative feedback on eBay appeared first on xS...

XSellco
XSellco
Blog Post
  • Anyone who’s worked in retail knows the adage “The customer is always right” all too well. For more than a century it’s been drilled into the heads of sales associates all over the world to ensure that the needs of any consumer who sets foot in a store—whether they intend to make a purchase or […] The post The ultimate guide to e-commerce customer service appeared first on xSellco.

XSellco
XSellco
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  • The impact that technology has had on shopping has undoubtedly changed the way consumers make purchases—but is it fair to say that online marketplaces will replace traditional malls in the future? “Technology has created a shift in the retail industry across the board, including many malls, but it’s a mistake to assume that technology can […] The post Expert insight: Are online marketplaces the sh...

XSellco
XSellco
Blog Post
  • Amazon is now the first place most online shoppers visit on their path to purchase. That’s according to a 2,000-person survey by BloomReach, which found that around 55 percent of people start their spending sprees by searching the marketplace. Want to turn those browsers into buyers? Here is our round-up of essential tips for optimizing […] The post 7 essential Amazon selling tips to drive traffic...

XSellco
XSellco
Blog Post
  • In the ever-changing and competitive world of e-commerce, running multiple Shopify stores can help online sellers diversify their brand and increase their customer base. But expanding your digital footprint from a single store to several isn’t easy. In addition to ensuring these new e-commerce sites actually grow your sales—not cannibalize existing business—multi-store sellers must overcome […] Th...

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