XSellco
XSellco
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  • When you’re selling online, the most important piece of the puzzle is getting your product in front of the right audience. It may sound simple, but if your product isn’t being seen when customers search for it you’re not going to make any sales. This situation is amplified on Amazon, where competition to be shown […] The post Your complete step-by-step guide to Amazon keyword research appeared fir...

XSellco
XSellco
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  • Online merchants have a problem: less than 5 percent of buyers leave Amazon seller feedback after a purchase. More often than not, it has nothing to do with the quality of customer service received, the condition of the goods they bought or the delivery. The honest truth is that they simply don’t feel strongly enough […] The post 3 simple offline strategies to improve Amazon seller feedback appear...

XSellco
XSellco
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  • Every e-commerce business knows the relevance of customer feedback—and how hard it can be to obtain it. Not to mention, once you get it, how do you make it useful for overall business strategies? According to our own internal data, 50 percent of our Feedback clients send more than 1,900 review requests a month—in some […] The post 4 customer feedback templates that actually get results appeared fi...

XSellco
XSellco
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  • When you first start selling online, receiving negative customer feedback can feel like a real kick in the teeth. You’ve put in all the hard work to get the order out but have fallen short of your customer’s expectations and are now worried about your reputation, not to mention how it might affect your metrics. […] The post 4 creative ways to utilize your negative customer feedback on Amazon and e...

XSellco
XSellco
Blog Post
  • As the old saying goes, if something seems too good to be true, it probably is. And in the case of dropshipping, all is not what it seems for both the buyer and seller. With e-commerce revenue projected to reach nearly $2.5 trillion worldwide in 2022, it’s no surprise that online store growth is increasing, […] The post Dropshipping: why it won’t help you build a multi-million dollar online store ...

XSellco
XSellco
Blog Post
  • Has your e-commerce business ever been the victim of dirty seller tricks? xSellco teamed up with Cynthia Stine, founder and president of eGrowth Partners, to reveal the precautions you can take, whether you’re a private-label brand or a reseller, to protect your Amazon store from predatory competitors.  Watch the webinar here or check out the full transcript […] The post How to protect your Amazon...

XSellco
XSellco
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  • It’s been six months since Amazon launched in Australia and the e-commerce giant is on track to smash the competition. Amazon.com.au went live on Dec. 4, 2017, boasting more than 2,000 third-party sellers within 24 hours, according to business intelligence firm Marketplace Pulse. A month later that number had grown to over 5,000, with an […] The post Amazon Australia is the company’s fastest-growi...

XSellco
XSellco
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  • E-commerce sales in the European Union increased by double digits in 2017 to hit €602 billion, yet VAT fraud costs EU member states as much as €50 billion each year. The reason? While the EU has standard rules on VAT, they may be applied differently in each country—and cross-border e-commerce only complicates matters as it […] The post 6 things e-commerce sellers need to know about European VAT ap...

XSellco
XSellco
Blog Post
  • Consumer expectations are higher than ever, thanks to speedy innovations such as Amazon Prime Now, which offers two-hour delivery in certain U.S. cities. Super-fast delivery won’t make or break your customer’s experience—it’s what’s involved in the journey taken to reach the customer that counts. Nurturing the customer with a great experience throughout their journey will put […] The post 6 ways t...

XSellco
XSellco
Blog Post
  • Think Amazon account suspension is a rare occurrence? Think again. The company takes no prisoners when it comes to poorly performing accounts and bad actors. It’s well documented that Amazon has a counterfeit problem. In fact, 50 percent of account suspensions in 2017 were as a result of “inauthentic items” (or knockoffs). Despite this, a […] The post This is how to avoid and appeal Amazon account...

XSellco
XSellco
Blog Post
  • “No matter what industry you’re in, you’re being measured against the best customer experience a consumer has had in any environment,” said Andy O’Kelly, chief architect at Irish telecommunications operator Eir. He was speaking as part of a panel discussion titled “The Future is Dominated by Customer Experience,” at the latest installment of Dublin Tech […] The post How customer experience is shap...

XSellco
XSellco
Blog Post
  • Amazon has come a long way from its roots as an online bookseller operating out of founder Jeff Bezos’ garage. Today it’s the fourth most valuable company in the world, estimated to be worth more than $700 billion. Third-party sellers have a big part to play in Amazon’s success: more than half of all sales […] The post Amazon FBA Multi-Channel Fulfillment: 4 factors to consider appeared first on x...

XSellco
XSellco
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  • Your brand is your reputation. And in today’s digitally driven world, news about your business—both good and bad—travels fast. No matter your marketing strategy, consumers are more likely to trust their peers. That’s why online sellers should think of customers as potential brand advocates, not one-off transactions. Customer service expert Bill Quiseng put it best […] The post Online reviews are t...

XSellco
XSellco
Blog Post
  • Beer Nuts sweet and salty peanuts first appeared on the shelves of U.S. stores in 1953—the same year the first color televisions went on sale. The world has changed a lot since then; so has Beer Nuts’ business. Molly Dietmeier, direct sales supervisor, has seen some big changes over the past year in how the […] The post How does a 65-year-old brand stay relevant in an e-commerce world? appeared fi...

XSellco
XSellco
Blog Post
  • Amazon’s quest for global domination picked up speed last week when the company launched a feature that simplifies shopping for international customers. Now, consumers around the world have the opportunity to browse and buy over 45 million eligible items through Amazon’s Android and iOS apps, along with localized pricing, shipping costs and duty estimates, and […] The post What Amazon’s new intern...

XSellco
XSellco
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  • Consumers purchased over $1 trillion worth of goods via online marketplaces in 2016, according to an Internet Retailer report. That was nearly half of all e-commerce transactions globally. As an online seller, you’re probably seeking to explore new markets that will boost business and allow you to reach new potential customers. And with online sales […] The post 10 marketplace alternatives to Amaz...

XSellco
XSellco
Blog Post
  • E-commerce is expected to surge by 20 percent to become a $4 trillion market by 2020, according to Nielsen data. How can small online sellers capitalize on that double-digit growth? Considering that Amazon is already responsible for 37 percent of online spending globally, as per Salmon research, it’s easy to assume the e-commerce juggernaut will […] The post Top 5 e-commerce challenges and how to ...

XSellco
XSellco
Blog Post
  • Investments in e-commerce technology are on the rise—but are online sellers pumping cash into the wrong innovations? According to a recent report from IFTTT, 60 percent of retailers have increased their technology budgets, choosing to invest in personalization, social media and artificial intelligence (AI). However, IFTTT’s research also found that the average consumer isn’t ready […] The post Spe...

XSellco
XSellco
Blog Post
  • On eBay, there’s one thing that will increase your visibility more than anything else—positive feedback. It’s one of its core ranking factors. That means the more positive feedback you have, the better your placement in search results. It also plays a key role in achieving PowerSeller status, which requires maintaining a positive feedback score of […] The post eBay feedback: a complete framework f...

XSellco
XSellco
Blog Post
  • Just starting out in e-commerce? With borderless economies, endless innovations such as personalization, chatbots and all things AI, an online business can get bigger overnight—whether you’re prepared for it or not. On the bright side, building an e-commerce business is like the old saying, “one thorn of experience is worth a whole wilderness of warning.” In other […] The post 6 customer service l...

XSellco
XSellco
Blog Post
  • The rise of online shopping has led sellers to build out their supply chains with e-commerce fulfillment partners. But for many, the internal processes behind these arrangements are relatively mysterious. Developing a basic understanding of fulfillment and the evolving services offered by providers is critical to properly tailor your business toward taking advantage of advancements […] The post 6 ...

XSellco
XSellco
Blog Post
  • Twenty years ago, a young entrepreneur told The Washington Post, “If we have 4.5 million customers, we shouldn’t have one store. We should have 4.5 million stores.” That person was Jeff Bezos, founder of Amazon, who turned his vision into one of the biggest e-commerce brands on the planet. Even in the behemoth’s earliest days, Bezos […] The post Expert insight: 7 ways to take personalization in e-...

XSellco
XSellco
Blog Post
  • “If I take care of my character, my reputation will take care of itself.” While this saying is used in reference to a person’s reputation, it can also resonate with e-commerce businesses and their online reviews. If you take care of your customers and keep them happy, they will spread the word. Provide a dissatisfactory […] The post eBay feedback revision: how to improve your seller reputation app...

XSellco
XSellco
Blog Post
  • Customer experience surveys are a vital part of every business strategy, intended to provide valuable feedback for e-commerce businesses, but difficult to master. The trick to customer experience surveys and getting people to actually fill them out is to know their purpose, vary the question types, ask questions clearly and consistently, automate wherever possible and […] The post Customer experie...

XSellco
XSellco
Blog Post
  • Nearly half of U.S. consumers (49 percent) start their product search on Amazon, according to a survey by ad and market research firm Survata. That means keywords should play a crucial role in your marketing strategy to ensure as many customers as possible find you. Here’s how to drive traffic to your listings and increase […] The post 3 proven tactics to drive traffic to your Amazon listings appe...

XSellco
XSellco
Blog Post
  • Walmart has been a household name in the U.S. since its founding in 1962. Today it has roughly 11,695 stores in 28 countries and e-commerce websites in 11 countries—and its marketplace, which offers third-party sellers a presence on its platform, is quickly catching up to Amazon and eBay.  Interested in getting your products in front of […] The post Selling on Walmart: what e-commerce businesses n...

XSellco
XSellco
Blog Post
  • In 2012 Gaston Frydlewski founded Hickies, a stretchy alternative to shoelaces, because he felt there had to be a better way to tie his shoes. Six years and two successful Kickstarter campaigns later, Hickies high-performance elastic “laces” are now sold in over 50 countries around the world, including the U.S., Argentina, Japan and the U.K., […] The post How an innovative shoe accessory company s...