Ytel, Inc.
Ytel, Inc.
Blog Article

New blog articles detected.

  • Guidelines for Handling Upset Customers
    There are endless opportunities to turn a bad situation into an good one in order to improve your customer experience for both the bad customers and the good ones. Looking at the words and phrases that can be used to help defuse a situation and hopefully spur a mutually agreeable reconciliation is a great place to start.
Ytel, Inc.
Ytel, Inc.
Blog Article

New blog articles detected.

  • 4 Keys to Successfully Brand Your Business
    Branding your business makes all the difference in a world of instant gratification for consumers. In order to retain any loyalty, customers need to remember exactly what your company represents.
Ytel, Inc.
Ytel, Inc.
Blog Article

New blog articles detected.

  • Gamify Your Quality Assurance Program
    Gamification is generally referred to as the use of game design and mechanics to enhance non-game contexts. Call Criteria uses gamification as a simple morale booster, though the depth in which it can be used can vary greatly.
Ytel, Inc.
Ytel, Inc.
Blog Article

New blog articles detected.

  • Social Media Pros & Cons: Business Edition
    Social media... just one sliver of your marketing strategy that takes up a substantial amount of time and resources. We're breaking down the pros and cons of maintaining social media accounts for a business in any industry; there truly are both!
Ytel, Inc.
Ytel, Inc.
Blog Article

New blog articles detected.

  • 5 Key Points Your Agents Should (Always) Know
    As you hire and train new call center agents, it's crucial to focus on a few key customer service points of knowledge that your team is consistently aware of and confident speaking on. We're sharing our top 5 for both inbound and outbound call center agents here!
Ytel, Inc.
Ytel, Inc.
Blog Article

New blog articles detected.

  • Build Killer Company Culture on a Low Budget
    Fortunately, you can build a killer culture in your company on little more than a beer budget, lowering your turnover rate, solidifying your brand and future proofing your employee acquisition efforts. Here's how!
Ytel, Inc.
Ytel, Inc.
Blog Article

New blog articles detected.

  • Implementing Key Metrics for Agent Success: Part 3
    In this series' final post, Alex discusses the implementation of key metrics in your call center. This includes metric goals, adjusting agent goals on occasion depending on changes in your business flow, and determining the weight of importance of each metric.
Ytel, Inc.
Ytel, Inc.
Blog Article

New blog articles detected.

  • Be a Great Leader in 2017
    As the CEO of Ytel, taking a step back and reflecting on my leadership has always been important to me. I find that in doing so, I’m able to see clearly what my team needs more of and where we need to focus our energy. Here are a few tips I’ve found really help support Ytel in terms of morale, company spirit, and all departments rowing in the same direction.
Ytel, Inc.
Ytel, Inc.
Blog Article

New blog articles detected.

  • How to Earn (and Keep!) Loyal Customers
    A repeat customer costs around 90% less to keep than the cost of obtaining a new prospect. With these kinds of savings, doesn't it seem like good business to learn how to earn and keep loyal customers? Here are some vetted tips that you can start using today.
Ytel, Inc.
Ytel, Inc.
Blog Article

New blog articles detected.

  • Small Talk: Keeping your Customers Engaged
    Small talk is a gift not everyone is blessed with, but as a customer service agent, should be prioritized. There is a fine line between purposeful small talk with customers, and just idle chit chat where nothing meaningful gets accomplished.
Ytel, Inc.
Ytel, Inc.
Blog Article

New blog articles detected.

  • a Few of Our Engineer's Favorite Things
    One of Ytel's stellar Engineers, Jon Molina, is on the blog today, sharing some go-to software, apps, resources and technology in his secret arsenal. We're excited to share this with Ask.Ytel readers to discover what uses everyone can find for some of these services. Take a peek and let us know what you think!
Ytel, Inc.
Ytel, Inc.
Blog Article

New blog articles detected.

  • Common Performance Metrics for Agents (Part 2)
    Commonly used metrics in the call center will help managers and owners determine who the successful agents are, where the weaknesses lie, and what needs to be improved upon. There are several ways to adapt these metrics towards your company's KPIs that we discussed in the first post.
Ytel, Inc.
Ytel, Inc.
Blog Article

New blog articles detected.

  • Best Tools for Startup Teams
    If you're a part of a startup team, you know how key organization is for success and growth. If so, this post is for you! We're sharing our favorite tools, apps, and software that assists our team with staying organized and on the same page day in and day out. Read on for more!
Ytel, Inc.
Ytel, Inc.
Blog Article

New blog articles detected.

  • Why Video is Essential to Content Marketing
    If you want to stay ahead of your competition (or take the inside track and outpace them), you must take advantage of the marketing hacks that modern technology gives you. The professional video production that was available only to elite companies in previous business generations is now available to everyone. Consumers are responding, making video the number one type of content consum...
Ytel, Inc.
Ytel, Inc.
Blog Article

New blog articles detected.

  • Why You Should Text Your Customers
    When it comes to communicating with customers, you should be putting their wants and needs before your own. The numbers show that text messages are consistently being opened, read, and responded to much more frequently than emails. Why wouldn't you text your customers?
Ytel, Inc.
Ytel, Inc.
Blog Article

New blog articles detected.

  • Select Key Metrics to Manage Agents: Part 1
    Having clear, measurable and obtainable metrics to measure agent performance is one of the most important things a call center must have in order to improve performance. However, one must be careful when creating specific agent metrics as they can be equally devastating to not only performance, but also to agent moral when not properly implemented.
Ytel, Inc.
Ytel, Inc.
Blog Article

New blog articles detected.

  • The 5 Best Social Media Tools for Marketers
    Responsibilities as a marketer or social media manager can't be simply defined in a few sentences or a generic job description; as social media changes frequently, your role does, too! In order to stay ahead of the curve, you should have a few trusted tools in your arsenal you use for posting, scheduling, brainstorming, research, and more.
Ytel, Inc.
Ytel, Inc.
Blog Article

New blog articles detected.

  • The Value Behind Promotional Swag
    Think about a time when you received free swag from a company. Pretty cool, right? The benefits of handing out promotional materials to customers, vendors, leads, partners and friends has much more value than most businesses realize.
Ytel, Inc.
Ytel, Inc.
Blog Article

New blog articles detected.

  • 5 Tips for Keeping Virtual Teams Connected
    More teams than ever are becoming remotely distributed across a worldwide swath of physical locations, cultures and time zones. The advantages of this reach far outweigh the challenges: Companies now have the freedom to hire specialists without the limitation of geography, and individuals feel more empowered to use their unique skill sets to the benefit of the whole.
Ytel, Inc.
Ytel, Inc.
Blog Article

New blog articles detected.

  • The Contact Partners at LeadsCon 2017
    This year at LeadsCon, Ytel flipped the script! Instead of having a big, beautiful booth to ourselves, we decided to join forces with some of our partners to take the show to the next level, and amp up our competitive edge. The goal was to give LeadsCon attendees a booth to stop by, that would have all the answers to their call center challenges. Whether it was call quality, lead follo...
Ytel, Inc.
Ytel, Inc.
Blog Article

New blog articles detected.

  • 6 Ways Marketing Drives Internal Communications
    In the traditional company process, communications function as a strictly top down phenomenon. The executive suite, no matter their background, give both direction and detail, and everyone else is simply there to ensure that all orders are complete. This can no longer be the way of business in the modern era. Out of necessity, marketing has taken an outsized role in internal communicat...
Ytel, Inc.
Ytel, Inc.
Blog Article

New blog articles detected.

  • Common Goals are Invaluable to Team Camaraderie
    Explicitly communicating common goals are absolutely essential to the survival of the modern company, and the teams within those companies. Here are just a few of the reasons to prioritize ensuring that even your deepest specialists always know the big picture.
Ytel, Inc.
Ytel, Inc.
Blog Article

New blog articles detected.

  • The Optimized Call Center Environment
    What are the key components of a successful business call center environment? We’ve broken it down to 3 key components… outsourcing vs. in-house call centers, quality assurance (QA), and the dialer you’ve implemented. Read on for more insight on these important factors in running a business and fielding inbound and outbound calls successfully.
Ytel, Inc.
Ytel, Inc.
Blog Article

New blog articles detected.

  • Is Your Management Contributing to a Healthy Culture?
    Culture doesn’t build itself, culture requires teamwork, and, most importantly, culture starts with leadership. But even though your management team knows it’s responsible for building culture, that doesn’t always mean they know what to do about it. And while sporadic culture-building efforts might be better than nothing, a concentrated, collective effort by your team is much more eff...
Ytel, Inc.
Ytel, Inc.
Blog Article

New blog articles detected.

  • Top Marketing & Sales Events for 2017
    Every sales and marketing team should make it a priority to attend a few conferences and events throughout the year to network with like-minded individuals, learn new skills, discover new trends and industry best practices to bring back to the team for strategy and planning. We've done some research and found the top marketing and sales events around the country this year... check it o...
Ytel, Inc.
Ytel, Inc.
Blog Article

New blog articles detected.

  • 7 QA Techniques Every Call Center Should Implement
    Does your call center have QA policies and procedures already in place? If not, now is the time to implement some. We're sharing some key suggestions of a few different techniques your business should emphasize during call monitoring, customer satisfaction, benchmarking, and more. You're sure to find a few new ideas in this post, so don't miss it!
Ytel, Inc.
Ytel, Inc.
Blog Article

New blog articles detected.

  • Whose Responsibility is Customer Experience?
    Customer experience is often simply viewed as a cost center – a necessary evil. In fact, the majority of companies outsource it to the lowest bidder with clear directives to keep the costs as low as possible. After all, it’s not like customer experience generates profits, right? Wrong! Discover why in this post by our content partner, Call Criteria.

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