Ytel, Inc.

Category: Content
Type: Blog Article

Generated 19 hours ago

New blog articles detected

  • Small Talk: Keeping your Customers Engaged

    Small talk is a gift not everyone is blessed with, but as a customer service agent, should be prioritized. There is a fine line between purposeful small talk with customers, and just idle chit chat where nothing meaningful gets accomplished.

Ytel, Inc.

Category: Content
Type: Blog Article

Generated 2 days ago

New blog articles detected

  • a Few of Our Engineer's Favorite Things

    One of Ytel's stellar Engineers, Jon Molina, is on the blog today, sharing some go-to software, apps, resources and technology in his secret arsenal. We're excited to share this with Ask.Ytel readers to discover what uses everyone can find for some of these services. Take a peek and let us know what you think!

Ytel, Inc.

Category: Content
Type: Blog Article

Generated 4 days ago

New blog articles detected

  • Common Performance Metrics for Agents (Part 2)

    Commonly used metrics in the call center will help managers and owners determine who the successful agents are, where the weaknesses lie, and what needs to be improved upon. There are several ways to adapt these metrics towards your company's KPIs that we discussed in the first post.

Ytel, Inc.

Category: Content
Type: Blog Article

Generated 1 week ago

New blog articles detected

  • Best Tools for Startup Teams

    If you're a part of a startup team, you know how key organization is for success and growth. If so, this post is for you! We're sharing our favorite tools, apps, and software that assists our team with staying organized and on the same page day in and day out. Read on for more!

Ytel, Inc.

Category: Content
Type: Blog Article

Generated 1 week ago

New blog articles detected

  • Why Video is Essential to Content Marketing

    If you want to stay ahead of your competition (or take the inside track and outpace them), you must take advantage of the marketing hacks that modern technology gives you. The professional video production that was available only to elite companies in previous business generations is now available to everyone. Consumers are responding, making video the number one type of content consum...

Ytel, Inc.

Category: Content
Type: Blog Article

Generated 1 week ago

New blog articles detected

  • Why You Should Text Your Customers

    When it comes to communicating with customers, you should be putting their wants and needs before your own. The numbers show that text messages are consistently being opened, read, and responded to much more frequently than emails. Why wouldn't you text your customers?

Ytel, Inc.

Category: Content
Type: Blog Article

Generated 2 weeks ago

New blog articles detected

  • Select Key Metrics to Manage Agents: Part 1

    Having clear, measurable and obtainable metrics to measure agent performance is one of the most important things a call center must have in order to improve performance. However, one must be careful when creating specific agent metrics as they can be equally devastating to not only performance, but also to agent moral when not properly implemented.

Ytel, Inc.

Category: Content
Type: Blog Article

Generated 2 weeks ago

New blog articles detected

  • The 5 Best Social Media Tools for Marketers

    Responsibilities as a marketer or social media manager can't be simply defined in a few sentences or a generic job description; as social media changes frequently, your role does, too! In order to stay ahead of the curve, you should have a few trusted tools in your arsenal you use for posting, scheduling, brainstorming, research, and more.

Ytel, Inc.

Category: Content
Type: Blog Article

Generated 3 weeks ago

New blog articles detected

  • The Value Behind Promotional Swag

    Think about a time when you received free swag from a company. Pretty cool, right? The benefits of handing out promotional materials to customers, vendors, leads, partners and friends has much more value than most businesses realize.

Ytel, Inc.

Category: Content
Type: Blog Article

Generated 3 weeks ago

New blog articles detected

  • 5 Tips for Keeping Virtual Teams Connected

    More teams than ever are becoming remotely distributed across a worldwide swath of physical locations, cultures and time zones. The advantages of this reach far outweigh the challenges: Companies now have the freedom to hire specialists without the limitation of geography, and individuals feel more empowered to use their unique skill sets to the benefit of the whole.

Ytel, Inc.

Category: Content
Type: Blog Article

Generated 3 weeks ago

New blog articles detected

  • The Contact Partners at LeadsCon 2017

    This year at LeadsCon, Ytel flipped the script! Instead of having a big, beautiful booth to ourselves, we decided to join forces with some of our partners to take the show to the next level, and amp up our competitive edge. The goal was to give LeadsCon attendees a booth to stop by, that would have all the answers to their call center challenges. Whether it was call quality, lead follo...

Ytel, Inc.

Category: Content
Type: Blog Article

Generated 3 weeks ago

New blog articles detected

  • 6 Ways Marketing Drives Internal Communications

    In the traditional company process, communications function as a strictly top down phenomenon. The executive suite, no matter their background, give both direction and detail, and everyone else is simply there to ensure that all orders are complete. This can no longer be the way of business in the modern era. Out of necessity, marketing has taken an outsized role in internal communicat...

Ytel, Inc.

Category: Content
Type: Blog Article

Generated 4 weeks ago

New blog articles detected

  • Common Goals are Invaluable to Team Camaraderie

    Explicitly communicating common goals are absolutely essential to the survival of the modern company, and the teams within those companies. Here are just a few of the reasons to prioritize ensuring that even your deepest specialists always know the big picture.

Ytel, Inc.

Category: Content
Type: Blog Article

Generated 1 month ago

New blog articles detected

  • The Optimized Call Center Environment

    What are the key components of a successful business call center environment? We’ve broken it down to 3 key components… outsourcing vs. in-house call centers, quality assurance (QA), and the dialer you’ve implemented. Read on for more insight on these important factors in running a business and fielding inbound and outbound calls successfully.

Ytel, Inc.

Category: Content
Type: Blog Article

Generated 1 month ago

New blog articles detected

  • Is Your Management Contributing to a Healthy Culture?

    Culture doesn’t build itself, culture requires teamwork, and, most importantly, culture starts with leadership. But even though your management team knows it’s responsible for building culture, that doesn’t always mean they know what to do about it. And while sporadic culture-building efforts might be better than nothing, a concentrated, collective effort by your team is much more eff...

Ytel, Inc.

Category: Content
Type: Blog Article

Generated 1 month ago

New blog articles detected

  • Top Marketing & Sales Events for 2017

    Every sales and marketing team should make it a priority to attend a few conferences and events throughout the year to network with like-minded individuals, learn new skills, discover new trends and industry best practices to bring back to the team for strategy and planning. We've done some research and found the top marketing and sales events around the country this year... check it o...

Ytel, Inc.

Category: Content
Type: Blog Article

Generated 1 month ago

New blog articles detected

  • 7 QA Techniques Every Call Center Should Implement

    Does your call center have QA policies and procedures already in place? If not, now is the time to implement some. We're sharing some key suggestions of a few different techniques your business should emphasize during call monitoring, customer satisfaction, benchmarking, and more. You're sure to find a few new ideas in this post, so don't miss it!

Ytel, Inc.

Category: Content
Type: Blog Article

Generated 1 month ago

New blog articles detected

  • Whose Responsibility is Customer Experience?

    Customer experience is often simply viewed as a cost center – a necessary evil. In fact, the majority of companies outsource it to the lowest bidder with clear directives to keep the costs as low as possible. After all, it’s not like customer experience generates profits, right? Wrong! Discover why in this post by our content partner, Call Criteria.

Ytel, Inc.

Category: Content
Type: Blog Article

Generated 1 month ago

New blog articles detected

  • Make Your Office Space Kick A$$

    Looking for a few ways to spruce up your office? Whether you've got an office full of employees or it's just you on the grind every day, there are endless things you can do to dress up your office space, motivate your team with some new decor, boost up that company culture, and make your office an exciting place to work and visit. Read on for some tips!

Ytel, Inc.

Category: Content
Type: Blog Article

Generated 1 month ago

Ytel, Inc.

Category: Content
Type: Blog Article

Generated 1 month ago

New blog articles detected

  • Affinity Marketing: Drips + Ytel Team Up

    Affinity marketing is a strong method of developing and delivering a mutual beneficial business relationship to customers and consumers on a global scale. The benefits of a partnership between two companies are unique to each relationship, but typically foster new customers, better sales through targeting, and healthier business generated overall. Read on for more insight into what aff...

Ytel, Inc.

Category: Content
Type: Blog Article

Generated 1 month ago

New blog articles detected

  • The #1 Sales Prospecting Tool: Still LinkedIn

    Twitter may have overtaken LinkedIn as the number one site for sales people in sheer number, but in terms of prospecting, LinkedIn should still be your number one choice. Why? The site that is made for business will have higher quality prospects, naturally.

Ytel, Inc.

Category: Content
Type: Blog Article

Generated 1 month ago

New blog articles detected

  • 10 Ways to Generate Leads Quickly & Efficiently

    There are hundreds of ways to generate leads online, but which ways are the best and most effective for your business? Much of lead gen is trial and error; discovering which methods work best for your business and which don't is a process that you can't skip over to get to the finish line. We're sharing ten ways to generate leads efficiently on the blog today... check it out!

  • Call Center Obstacles & How to Resolve Them

    In the call center environment, there are so many moving parts. From agents, customers, managing shifts, to ensuring technology is constantly updated, keeping your customers happy, and of course, building and maintaining a successful business. With so many puzzle pieces to keep intact all at once, obstacles can present themselves. We’re here to share some tips on how to overcome the ev...

  • Key Customer Service Trends & Metrics for 2017

    LiveChat recently published an insightful report on customer service metrics that are taking 2017 by storm and shared why businesses should be adapting to said trends if they haven't done so already. We're sharing some of the most informative parts of this report on the blog today; make sure you catch why they're crucial for your business and website as customer service trends and met...

Ytel, Inc.

Category: Content
Type: Blog Article

Generated 1 month ago

New blog articles detected

  • 6 Ideas for Team Building Activities

    Building your team is essential to productivity. Here are 6 ideas that will help to build camaraderie between your employees, reducing office politics and increasing efficiency.

  • 4 Ways to Improve Your Email Open Rate

    Is 2017 the year you set a goal to optimize your email marketing strategy? With so many companies jumping on board with email, it's crucial for the businesses who do send marketing emails to customers to ensure that they're optimizing the experience, and not just spamming them. This post centers around 4 simple tips to make sure your readers are getting the best possible user experienc...

Ytel, Inc.

Category: Content
Type: Blog Article

Generated 2 months ago

New blog articles detected

  • Ytel in Top Company Cultures by Entrepreneur

    We are excited and honored to be featured as a Top Company Culture in the small business category for the second year running by Entrepreneur Magazine! A high-performing company culture translates into happy employees, a productive and engaging work environment, fluid communication and much more. Read more about this exciting recognition for Ytel here.

  • Culture is a Team Sport: Build a Positive Culture

    Company culture makes a lot of headlines as a leadership issue. “If my CEO would only prioritize culture during the next all-hands meeting, the problem of company culture would be solved once and for all,” the story goes. But while the CEO’s role in creating a positive workplace culture is important (and we’ll get to that shortly), this top-down approach to defining and implementing cu...

Ytel, Inc.

Category: Content
Type: Blog Article

Generated 2 months ago

New blog articles detected

  • 10 Ways to Beat Your Sales Quota in Q1

    If you're reading this, you know how difficult it can sometimes be to stick to the sales goals you set for yourself with your manager. You were feeling confident and motivated during that meeting, and it seemed totally achievable. Well, it IS! Sharing ten ways to meet (and beat!) your sales quota this quarter starts with a little self motivation, and the rest falls into place.

  • Power Through Your Day as a Success Manager

    Ever wondered what a day in the life of a customer success manger looks like? With trainings, new products to learn, projects to manage, troubleshooting and much more... balance is key! No day is ever the same and it's never boring. Read on for some unique insight from one of Ytel's very own Success Managers, Vanny, who shares what it takes to be a success manager, key qualities you ne...

Ytel, Inc.

Category: Content
Type: Blog Article

Generated 2 months ago

New blog articles detected

  • Interviewing: Message, Atmosphere & Questions

    Interviews can be an intense process for everyone involved. That's why it's important for three key points to remain consistent throughout each interview; your messaging on job postings, the atmosphere you bring candidates into, and the questions you ask. Read on for some insight into optimizing your hiring process and a free hiring template that will help narrow down what questions yo...

Ytel, Inc.

Category: Content
Type: Blog Article

Generated 2 months ago

New blog articles detected

  • Best Practices: Onboarding Remote Employees

    "This article originally appeared in the CultureIQ blog"

  • If You Aren't Texting, You Aren't Trying

    If you're not texting, you’re not trying hard enough

  • How JAWS Helps Visually Impaired Agents

    We've made it our mission at Ytel to develop feature and products that our customers need and see value in. We've had a few customers inquire about implementing the JAWS feature into the X5 Agent dashboard, and we were happy to do so. Learn more about JAWS and what it can offer your agents and your business in this post! 

  • Unified Communications: The Telecom Blend

    The opportunities for companies that embrace a truly unified communications structure are almost limitless in the next few years. Commerce is steadily moving towards the cloud and away from traditional software and hardware spending projects. Virtual organizations are becoming more prevalent, and BYOD workforces will soon be the norm. More organizations will forced to turn to the cloud...

  • Introducing the New Ask.Ytel Blog!

    We are so excited to share some news today... Our new blog is live! Ask.Ytel got a facelift and we couldn't be happier with how it turned out.  As Ytel grows and changes, the platforms and services we provide evolve, too. Our blog has been a great source of information for customers, partners, and Internet dwellers who need information on call centers, technology, communication, sales,...

  • Collaboration Within Your Company

    suggestions to get it going in your company 

  • Customer Support: Tips from Leadership

    Customer support - absolutely necessary for your business, yet very easy to screw up. Having the best agents is key, there’s no doubt about that. As far as technology goes, things are changing so quickly… it’s hard to keep up. As newer technologies enable more ease in performing business transactions, consumers have higher expectations when it comes to customer support. So, what does t...

  • Technology: APIs in Business & Management

    Savvy business owners are finding new ways to approach business as the rate of disruption increases in every new generation. One of the bottlenecks that companies are now overcoming through APIs is the isolation of important applications throughout the company. Customers are expecting faster response times and multichannel communications from business, and APIs achieve both through a c...

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