Ytel, a leading provider of communications software for businesses through a programmable API and contact center software, hosted a tech session featuring speakers from Google, Evite, Buoyant, and Ytel to collectively provide perspective on how user experience (UX) is being redefined in software companies.
Attention: It has been discovered Google Chrome is about to release an update that will cause issues with certain plugins related to the Ytel Webphone. Since Chrome updates automatically the affected version could be active on your system at any time. There are two resolutions: 1. Fix Chrome. Using Google Chrome go to this in the address bar: chrome://flags/#enable-npapi Enable Flag and Relaunc...
We are humbled with the success the Ytel team has accomplished over the years, and we’re excited to continue this journey of growth together! We’re happy to report that we recently expanded into a new headquarters located in Foothill Ranch, CA. After more than a year of planning, our new space was designed from scratch to facilitate innovation, foster new ideas, and of course, growth. The open con...
Information about Ytel, briefly explaining how Ytel's professional calling system can completely transform and recreate your small or large business by giving you a single practical, and incredibly professional system that combines all of the communication means used by your company. For more information visit Ytel.com
There are endless opportunities to turn a bad situation into an good one in order to improve your customer experience for both the bad customers and the good ones. Looking at the words and phrases that can be used to help defuse a situation and hopefully spur a mutually agreeable reconciliation is a great place to start.
Branding your business makes all the difference in a world of instant gratification for consumers. In order to retain any loyalty, customers need to remember exactly what your company represents.
Gamification is generally referred to as the use of game design and mechanics to enhance non-game contexts. Call Criteria uses gamification as a simple morale booster, though the depth in which it can be used can vary greatly.
Social media... just one sliver of your marketing strategy that takes up a substantial amount of time and resources. We're breaking down the pros and cons of maintaining social media accounts for a business in any industry; there truly are both!
As you hire and train new call center agents, it's crucial to focus on a few key customer service points of knowledge that your team is consistently aware of and confident speaking on. We're sharing our top 5 for both inbound and outbound call center agents here!
Fortunately, you can build a killer culture in your company on little more than a beer budget, lowering your turnover rate, solidifying your brand and future proofing your employee acquisition efforts. Here's how!
In this series' final post, Alex discusses the implementation of key metrics in your call center. This includes metric goals, adjusting agent goals on occasion depending on changes in your business flow, and determining the weight of importance of each metric.