Ytel, Inc.
Ytel, Inc.
YouTube Video

New YouTube videos detected.

  • Drips.com an Early Adopter of message360° (A Customer Spotlight)
    Drips.com is a SaaS (Software as a Service) based company that will coordinate, and automate voice, text, and email drip campaigns. Split test between multiple strategies and gain insights to analytics, resulting in data driven decisions, that support increased revenue and growth.
Ytel, Inc.
Ytel, Inc.
YouTube Video

New YouTube videos detected.

Ytel, Inc.
Ytel, Inc.
YouTube Video

New YouTube videos detected.

  • Google Chrome / Web Phone Update
    Attention: It has been discovered Google Chrome is about to release an update that will cause issues with certain plugins related to the Ytel Webphone. Since Chrome updates automatically the affected version could be active on your system at any time. There are two resolutions: 1. Fix Chrome. Using Google Chrome go to this in the address bar: chrome://flags/#enable-npapi Enable Flag and Relaunc...
Ytel, Inc.
Ytel, Inc.
YouTube Video

New YouTube videos detected.

  • SimpleDial, a Turnkey Communications Solution
    SimpleDial is a entry level turnkey small business dialer. Don’t let the words “entry level” fool you. They have more to do with flat rate pricing than power. With SimpleDial, a single agent can make up to 400% more calls in an hour while never having to worry about additional usage costs.
Ytel, Inc.
Ytel, Inc.
YouTube Video

New YouTube videos detected.

  • New Year, New Headquarters!
    We are humbled with the success the Ytel team has accomplished over the years, and we’re excited to continue this journey of growth together! We’re happy to report that we recently expanded into a new headquarters located in Foothill Ranch, CA. After more than a year of planning, our new space was designed from scratch to facilitate innovation, foster new ideas, and of course, growth. The open con...
Ytel, Inc.
Ytel, Inc.
YouTube Video
Ytel, Inc.
Ytel, Inc.
YouTube Video

New YouTube videos detected.

  • About Ytel
    Information about Ytel, briefly explaining how Ytel's professional calling system can completely transform and recreate your small or large business by giving you a single practical, and incredibly professional system that combines all of the communication means used by your company. For more information visit Ytel.com
Ytel, Inc.
Ytel, Inc.
YouTube Video

New YouTube videos detected.

  • Introduction to Ytel Cloud Dialer by Stan
    Stan is the Ytel personality behind our new video series. This video will explain how Stan took his small business and used the Ytel dialer to contact more leads so he could explain his business. The result? Stan drives a nice car at the end.
Ytel, Inc.
Ytel, Inc.
YouTube Video
Ytel, Inc.
Ytel, Inc.
YouTube Video
Ytel, Inc.
Ytel, Inc.
YouTube Video
Ytel, Inc.
Ytel, Inc.
YouTube Video
Ytel, Inc.
Ytel, Inc.
YouTube Video
Ytel, Inc.
Ytel, Inc.
Blog Post

New blog articles detected.

  • Guidelines for Handling Upset Customers
    There are endless opportunities to turn a bad situation into an good one in order to improve your customer experience for both the bad customers and the good ones. Looking at the words and phrases that can be used to help defuse a situation and hopefully spur a mutually agreeable reconciliation is a great place to start.
Ytel, Inc.
Ytel, Inc.
Blog Post

New blog articles detected.

  • 4 Keys to Successfully Brand Your Business
    Branding your business makes all the difference in a world of instant gratification for consumers. In order to retain any loyalty, customers need to remember exactly what your company represents.
Ytel, Inc.
Ytel, Inc.
Blog Post

New blog articles detected.

  • Gamify Your Quality Assurance Program
    Gamification is generally referred to as the use of game design and mechanics to enhance non-game contexts. Call Criteria uses gamification as a simple morale booster, though the depth in which it can be used can vary greatly.
Ytel, Inc.
Ytel, Inc.
Blog Post

New blog articles detected.

  • Social Media Pros & Cons: Business Edition
    Social media... just one sliver of your marketing strategy that takes up a substantial amount of time and resources. We're breaking down the pros and cons of maintaining social media accounts for a business in any industry; there truly are both!
Ytel, Inc.
Ytel, Inc.
Blog Post

New blog articles detected.

  • 5 Key Points Your Agents Should (Always) Know
    As you hire and train new call center agents, it's crucial to focus on a few key customer service points of knowledge that your team is consistently aware of and confident speaking on. We're sharing our top 5 for both inbound and outbound call center agents here!
Ytel, Inc.
Ytel, Inc.
Blog Post

New blog articles detected.

  • Build Killer Company Culture on a Low Budget
    Fortunately, you can build a killer culture in your company on little more than a beer budget, lowering your turnover rate, solidifying your brand and future proofing your employee acquisition efforts. Here's how!
Ytel, Inc.
Ytel, Inc.
Blog Post

New blog articles detected.

  • Implementing Key Metrics for Agent Success: Part 3
    In this series' final post, Alex discusses the implementation of key metrics in your call center. This includes metric goals, adjusting agent goals on occasion depending on changes in your business flow, and determining the weight of importance of each metric.
Ytel, Inc.
Ytel, Inc.
Blog Post

New blog articles detected.

  • Be a Great Leader in 2017
    As the CEO of Ytel, taking a step back and reflecting on my leadership has always been important to me. I find that in doing so, I’m able to see clearly what my team needs more of and where we need to focus our energy. Here are a few tips I’ve found really help support Ytel in terms of morale, company spirit, and all departments rowing in the same direction.
Ytel, Inc.
Ytel, Inc.
Blog Post

New blog articles detected.

  • How to Earn (and Keep!) Loyal Customers
    A repeat customer costs around 90% less to keep than the cost of obtaining a new prospect. With these kinds of savings, doesn't it seem like good business to learn how to earn and keep loyal customers? Here are some vetted tips that you can start using today.
Ytel, Inc.
Ytel, Inc.
Blog Post

New blog articles detected.

  • Small Talk: Keeping your Customers Engaged
    Small talk is a gift not everyone is blessed with, but as a customer service agent, should be prioritized. There is a fine line between purposeful small talk with customers, and just idle chit chat where nothing meaningful gets accomplished.
Ytel, Inc.
Ytel, Inc.
Blog Post

New blog articles detected.

  • a Few of Our Engineer's Favorite Things
    One of Ytel's stellar Engineers, Jon Molina, is on the blog today, sharing some go-to software, apps, resources and technology in his secret arsenal. We're excited to share this with Ask.Ytel readers to discover what uses everyone can find for some of these services. Take a peek and let us know what you think!
Ytel, Inc.
Ytel, Inc.
Blog Post

New blog articles detected.

  • Common Performance Metrics for Agents (Part 2)
    Commonly used metrics in the call center will help managers and owners determine who the successful agents are, where the weaknesses lie, and what needs to be improved upon. There are several ways to adapt these metrics towards your company's KPIs that we discussed in the first post.
Ytel, Inc.
Ytel, Inc.
Blog Post

New blog articles detected.

  • Best Tools for Startup Teams
    If you're a part of a startup team, you know how key organization is for success and growth. If so, this post is for you! We're sharing our favorite tools, apps, and software that assists our team with staying organized and on the same page day in and day out. Read on for more!
Ytel, Inc.
Ytel, Inc.
Blog Post

New blog articles detected.

  • Why Video is Essential to Content Marketing
    If you want to stay ahead of your competition (or take the inside track and outpace them), you must take advantage of the marketing hacks that modern technology gives you. The professional video production that was available only to elite companies in previous business generations is now available to everyone. Consumers are responding, making video the number one type of content consum...

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