Zendesk Inc. is a global customer service software company headquartered in San Francisco, California,USA. It is listed on the New York Stock Exchange with the symbol ZEN and is a constituent of the Russell 2000 Index. Founded in 2007, the company now has over 2,000 employees and serves 114,000 paid customers in 150 countries and territories.

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Zendesk
Zendesk
Blog Post
  • Zendesk is no longer a startup; in fact, we haven’t been in some time. Even so, 2018 marks the 10-year anniversary of our founding. As part of that, we want to give a nod back to our roots. Over the next few months we’ll share some of the best content about how this journey began, […]

Zendesk
Zendesk
Blog Post
  • It’s not often that you will see public dates for new features or products. Why is that? And how can your Support team play at hinting about upcoming releases while keeping things under wraps?

Zendesk
Zendesk
YouTube Video
  • Zendesk's COO, Tom Keiser, explored the recent trends that modern retail customers expect from customer service today at the 2018 NRF Retail Show & EXPO. In this talk, he looks at the power of personalization and context, brand trust and authenticity, and highlights how VP of Global Customer Care from Fossil, approached creating a global omnichannel customer service platform with Zendesk.

Zendesk
Zendesk
Blog Post
  • If your company is growing, your organizational structure is probably getting more complicated. You may be expanding your customer service team and wondering if you’re doing it right. At Zendesk, we’ve wrestled with this issue during our own cycles of rapid growth. Examining what would be best for our agents, as well as our customers, […]

Zendesk
Zendesk
Blog Post
  • Austin is the capital city of Texas, but also of all things weird and local. Austinites buy groceries at Central Market, get outdoor gear from Whole Earth Provisions, and work remotely at local, non-franchised coffee shops. Ask anyone and they’ll have a favorite unnamed, street corner taco trailer. We love shopping local, and so when […]

Zendesk
Zendesk
Blog Post
  • Zendesk is no longer a startup; in fact, we haven’t been in some time. Even so, 2018 marks the 10-year anniversary of our founding. As part of that, we want to give a nod back to our roots. Over the next few months we’ll share some of the best content about how this journey began, […]

Zendesk
Zendesk
Blog Post
  • Growing up, my mom had many favorite sayings. Several of these mom-isms have served me well, but there are two I’ve learned not to follow. (Sorry, mom!) 1. You can sleep when you’re dead. 2. If you’re not tired when you come home from vacation, you did it wrong. I’m still a big believer in […]

Zendesk
Zendesk
Blog Post
  • It’s a tired cliche: the customer service rep sitting in a cubicle with a blank face and dim eyes, their mind wandering about something else he or she would rather be doing. That archaic perception of customer service agents is no longer fitting: today’s agents need to be dynamic problem solvers who are constantly on […]

Zendesk
Zendesk
YouTube Video
  • At the AI Summit in San Francisco, Zendesk’s Jason Maynard and Dollar Shave Club’s Brian Crumpley shared what they have learned from combining machine learning with customer experiences. Learn more: https://www.zendesk.com/answer-bot/ Adrian McDermott, SVP Product Development, Zendesk Jason Maynard, GM & Vice President of Guide, Zendesk Brian Crumpley, Analytics Manager of Member Services, Dolla...

Zendesk
Zendesk
Blog Post
  • The sharp sting of western culture hit me while walking through Kuta in Bali. KFC, Starbucks, and McDonald’s waste littered the streets in an eerie, quick service sameness—all the fast-food hallmarks I sadly associate with home. I should have known better than to picture an ideal backpacking trip filled with forested volcanic mountains, iconic rice […]

Zendesk
Zendesk
Blog Post
  • Your phone just vibrated. Did you feel that? You reach for it, look at the screen, and nothing. Hmmm. Phantom vibrations are an indication that your connection to your smartphone is so strong that your brain is creating sensory hallucinations. I recently polled some of my fellow Millennial friends and was surprised to learn that […]

Zendesk
Zendesk
Blog Post
  • Learn to read the signs and scale for it early Company growth yields many opportunities and challenges. Recognizing these challenges ahead of time, and scaling for them before you experience intense growth, can smooth out the bumps in the transition and keep your business on track. At Zendesk, years of rapid growth have given us […]

Zendesk
Zendesk
Blog Post
  • When companies expand teams and product lines quickly, it’s easy to focus internally on team structure and product silos and to expose customers to the complex backside of the organization—ultimately losing sight of what’s best for the customer.

Zendesk
Zendesk
Blog Post
  • The adage “write what you know” is often pounded into fledgling writers. In my beginning, the trite saying made me afraid to break out of my immediate parameters, to never wander beyond safety. Yet… all these years later, I understand that adhering to what I know, or at least what I can write to with […]

Zendesk
Zendesk
Blog Post
  • When companies expand teams and product lines quickly, it’s easy to focus internally on team structure and product silos and to expose customers to the complex backside of the organization—ultimately losing sight of what’s best for the customer.

Zendesk
Zendesk
YouTube Video
  • The idea is spreading that perhaps software development is simply incompatible with engineering; that software developers are not, and never will be, real engineers. Glenn Vanderburg, VP of Engineering at First, takes a fresh look at what that really should mean for this field. With an extra 45 years of experience about the task of programming, and a broad survey of the varied different engineerin...

Zendesk
Zendesk
Blog Post
  • I used to dread New Year’s Eve: finding a good party to go to, staying up too late, looking for someone to kiss, running the gauntlet of drunks and the sobriety stations on the way home. It was like setting up one last potential epic fail as the year died… just for fun. Then three […]

Zendesk
Zendesk
Blog Post
  • There’s a rustling from the other room. I walk over to the shelving unit that groans under three decades of journals. They eye me and yawn, “What’s up, spinster?” “Hey!! We’ve been over this. It’s lone wolf.” I need to stop telling them so much. When The New York Times ran the fairytale story of […]

Zendesk
Zendesk
Blog Post
  • Self-service can have a positive impact on every department within an organization—not just your team of agents or the customers they’re working hard to serve. When content and metrics from your help center cascade beyond your support team, that info is a powerful tool as your business scales up. Direct-customer engagement metrics provide actionable insights […]

Zendesk
Zendesk
Blog Post
  • I’m a workaholic, and I never have enough time. I run my family’s business, which is expanding just as my parents are passing the leadership torch over to me. I’m juggling a lot of things and, from time to time, I drop something. Like reading, or going to the gym. Think about the last time […]

Zendesk
Zendesk
Blog Post
  • When most people approach a consultant, it goes a little like this: “We have a problem. Write us a prescription to fix it.” And when I approached linguist Anna Marie Trester, a lecturer at San Francisco State University, with an exhaustive list of questions about how to stop using the wrong words in our professional […]

Zendesk
Zendesk
Blog Post
  • Solving customer problems is one way to feel like you have superpowers, or at least 6 different arms to lend a helping hand. To hone your support superpowers, here are 6 tips to keep top of mind when offering customer support, from your very own support heroes at Zendesk.

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