Zendesk Inc. is a global customer service software company headquartered in San Francisco, California. It is listed on the New York Stock Exchange with the symbol ZEN and is a constituent of the Russell 2000 Index. Founded in 2007, the company now has over 1,700 employees and serves 100,000 paid customers in 150 countries and territories.

Wikipedia
Zendesk
Zendesk
Blog Post
  • You just got home from work. You drop your keys near the door and head toward the kitchen when, suddenly—you hear something wailing. Your phone. You cower in a corner and wait. After an eternity, the caller gives up. The howling brick is once again silent; you switch that ringer off for good measure. Maybe […]

Zendesk
Zendesk
Blog Post

Zareen Islam

  • Zareen Islam is a San Francisco-based freelance writer, copy editor, and consultant. When she’s not writing for others, she can usually be found cuddling shelter puppies, and pinning salad recipes while eating pizza.

Zendesk
Zendesk
Blog Post

Ryan Robinson

  • Ryan Robinson is an entrepreneur and content marketing consultant to the world’s top experts and growing startups. On his blog, ryrob.com, he teaches over 200,000 monthly readers how to start a profitable side business.

Zendesk
Zendesk
Blog Post

Emma Sedlak

  • Emma Sedlak is a Scottish-American poet, writer, editor, and singer: qualities that make her well-suited for a career as a medieval minstrel. She works in corporate strategy and as a freelance writer, invested in helping people create deep, intuitive content and narratives. She lives in Sydney, Australia. She spouts poetry on Twitter and snaps cat-pics […]

Zendesk
Zendesk
Blog Post

Andrew Gori

  • Andrew Gori is an editor and content marketer at Zendesk. He is an avid writer of fiction, and his collected works can be found scattered around his apartment.

Zendesk
Zendesk
Blog Post

Dave Dyson

  • Once upon a time Dave Dyson took care of customers in frontline and managerial support roles. Now, as a Zendesk customer service evangelist, he brings best practice lessons to the wider world. Dave’s most challenging relationship is with his many hobbies: he’s a sci-fi/fantasy/history nerd, internet fact-checker, actor/improviser, and occasional TV theme song cover band […]

Zendesk
Zendesk
Blog Post

Jeremy Watkin

  • Jeremy Watkin made the move from Southern California to Eugene, Oregon in 2015 to join FCR, a provider of outsourcing services, as their Head of Quality. He sort of defaulted into a customer service role nearly 17 years ago and has chronicled much of his journey toward finding real meaning in serving others without totally […]

Zendesk
Zendesk
Blog Post
  • Leon Logothetis is a global adventurer, motivational speaker, and philanthropist. It wasn’t always that way. He used to be a broker in the city of London where he felt uninspired and chronically depressed. He gave it all up for a life on the road. This radical life change was inspired by the inspirational movie The […]

Zendesk
Zendesk
Blog Post
  • Leslie O’Flahavan is a get-to-the point writer and an experienced, versatile writing instructor. As the owner of E-WRITE, Leslie helps the most stubborn, inexperienced, or word-phobic people improve their writing skills, so they can do their jobs better.

Zendesk
Zendesk
Blog Post

Avi Warner

  • Avi Warner is passionate about building beautifully simple customer support software. When he’s not creating new experiences for support teams across the world, he’s running around with his dog Buster or playing banjo in his backyard.

Zendesk
Zendesk
Blog Post

Kate Crane

  • Kate Crane splits her time as a content marketing manager between writing for Relate and the Zendesk blog. A longtime New Yorker and veteran of publications including SmartMoney and Time Out New York, she is now based in Silicon Valley—for the trees, not the Teslas or Zuckerberg sightings.

Zendesk
Zendesk
Blog Post
  • Setting customer service baselines and then hitting them is essential for not only delivering on your goal of providing great customer service, but also for evaluating how the support team is performing. As we were putting together our big new customer service metrics guide (Customer Service Metrics That Matter), we asked the target setters and […]

Zendesk
Zendesk
Blog Post
  • This summer marked the 40th anniversary of Steven Spielberg’s classic alien and UFO film, Close Encounters of the Third Kind. And let us not forget the Cylons—an artificial-intelligence race that got really, really fed up with humans. Audiences of Battlestar Galactica were captivated—and terrified—by these creatures looking to end the human race. What’s scarier, though—the […]

Zendesk
Zendesk
Blog Post
  • More isn’t always better. Take your local supermarket for example. Say you need to pick up a salad dressing before dinner, but you’re famished—you just want a dressing that will taste good so you can eat in peace. Yet, with over 175 salad dressings to choose from, a quick trip to the grocery store could […]

Zendesk
Zendesk
Blog Post
  • It’s your 18th birthday and the notice just arrived: you have four years to decide how you’d like to perform your year of mandatory national service. It could be the military, volunteering in rural schools or hospitals, job retraining in regions with low employment, working in prisons, urban development, building community gardens, or environmental cleanup. […]

Zendesk
Zendesk
Blog Post
  • When your customer service team is staffed with empowered, satisfied agents, your company stands to gain across the board. Knowing this intellectually is one thing, proactively prioritizing the satisfaction of your agents is another. But when it comes to agent satisfaction, there are compelling reasons to move beyond a surface understanding of its importance towards […]

Zendesk
Zendesk
Blog Post
  • Sales and support working together A question from a single customer often requires information and expertise from multiple departments. Despite how you view your support infrastructure, customers see you as a holistic brand, not a company with different departments that address different issues. Customers expect one consistent place to find answers from your company and […]

Zendesk
Zendesk
Blog Post
  • “What are you willing to stop doing to get back the energy and time you need to achieve what you really want?” Thus began my 30-day writing challenge when the clock gave way to January, 2017. Over the next 29 days I was emailed 29 more piercing, insistent questions. Each preceded by inspiration from Tara-Nicholle […]

Zendesk
Zendesk
Blog Post
  • Customer effort reduction is in the spotlight now, as you well know, and we’re all spending plenty of time sorting out what it all means for how we design our products and processes and how we provide customer service. Chances are that many of you now have customer effort reduction as one of your key […]

Zendesk
Zendesk
Blog Post
  • Research by Global Workplace Analytics found that the number of full-time US employees who regularly work at home has grown by 115% since 2005. Given this trend and my experience building a fully distributed customer success team at Geckoboard, I thought it’d be useful to share what I’ve learnt about hiring and managing a distributed […]

Zendesk
Zendesk
Blog Post
  • This weekend finds Scott Whitehair on stage at the renowned National Storytelling Festival in Jonesborough, Tennessee. The festival, by invitation, marks a new milestone in Whitehair’s career as a storyteller, allowing him to stand in the hallowed shadows of the great storytellers who have come before, and whom he so greatly admires. By now, 10 […]

Zendesk
Zendesk
Blog Post
  • Customer relationships aren’t that different from your romantic ones. You spend time getting to know a person, pursue them through texts and promises of a good time, and then seal the deal with a contract. But chances are, you and your significant other talk all the time. You know how they are feeling, what drives […]

Zendesk
Zendesk
Blog Post
  • Minimal offices, modern furniture, wellness programs, tequila Fridays, organic lunches, and on-tap kombucha are quickly becoming cornerstones of a desirable 21st-century workplace. But, citing research from Bersin and Associates, executive coach Meredith Haberfeld says those things aren’t improving engagement: currently a $4 billion industry. By some measures, engagement is even going down, accord...

Zendesk
Zendesk
Blog Post
  • Spokeo uses the Zendesk Support, Guide, and Chat products, along with a key integration with Tymeshift, to provide seamless omnichannel support across its email, live chat, and self-service channels

Out-Market Your Competitors?

Get complete competitive insights on over 2.2 million companies to drive your marketing strategy.

Create Free Account Log in

By signing up, you agree to the Terms of Service and Privacy Policy.

Out-Market Your Competitors

Get complete competitive insights on over 2.2 million companies to drive your marketing strategy.

Create Free Account

Already a user?  Log in

By signing up, you agree to the Terms of Service and Privacy Policy.