Zendesk Inc. is a customer service software company headquartered in San Francisco, California, USA. It is listed on the New York Stock Exchange with the symbol ZEN and is a constituent of the Russell 2000 Index. Founded in 2007, Zendesk had 2,000 employees and served 119,000 paying customers in 150 countries and territories as of 2017.

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Zendesk
Zendesk
Blog Post
  • Well, it’s finally here. Enforcement of the European Union’s new GDPR directive has officially commenced. User privacy in the internet age is an incredibly important topic that isn’t going away any time soon. At Zendesk, we’re committed to delivering products that are at the forefront of protecting our customers’ and users’ data. The GDPR represents […]

Zendesk
Zendesk
Blog Post
  • As a writer, I like to think that writing is a skill that will always be needed. Humans have written since we could scratch letters into stone tablets, which later evolved into hand-lettered calligraphy, setting type on a printing press, and pecking out letters on typewriters and computers. There’s both the skill of choosing the […]

Zendesk
Zendesk
Blog Post
  • Great customer service is the backbone of great customer relationships. Every member of your organization impacts the customer experience, from product to billing to finance. Customers today expect a personalized response to their questions and problems—fast. Companies that reach out across their organization to get input from subject matter experts provide some of the best […]

Zendesk
Zendesk
Blog Post
  • “Querer é poder” is a Portuguese proverb that roughly translates to, “Where there’s a will, there’s a way.” It’s a phrase that Teresa Rosado-Sanna lives by in life and in her work at Zendesk, where she is a Spanish-speaking customer advocate. Teresa, who is Portuguese, was undeterred by her self-described “decent” Spanish skills when she […]

Zendesk
Zendesk
Blog Post
  • Ladies and femmes: Choosing the right outfit for days of networking with would-be LinkedIn connections and business partners is often a bigger decision than simply deciding what to wear. Try these tips on for size to ensure you put your best foot forward—heeled or otherwise. Consider it your new packing list.

Zendesk
Zendesk
Blog Post
  • After getting our fill of bagels in New York City, we’re off to Dallas for the second U.S. stop in Zendesk’s The Future of Customer Experience world tour. I’d never visited Dallas before our initial site visit to The Lorenzo and, being the aspiring food blogger that I am (kidding, kind of), I was excited […]

Zendesk
Zendesk
Blog Post
  • Sometimes, the customer service experience presents itself as a chicken and egg scenario. When it comes to engagement, consumers and businesses are constantly training each other about where and how to respond, or how to get the fastest response. Social messaging, for example, has been a consumer-led shift in customer service, where blasting a brand […]

Zendesk
Zendesk
Blog Post
  • Customer service is as simple and complicated as answering the call when a customer reaches out to your business with a need, desire, question, or problem. That’s the hope, anyway—but it’s not always the reality. Customers reach out across all available communication channels and typically meet a variety of responses in return: having to identify […]

Zendesk
Zendesk
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Zendesk | Customer Service Software & Support Ticket System

Before Zendesk | Customer Service Software & Support Ticket System
After Zendesk | Customer Service Software & Support Ticket System
Zendesk
Zendesk
Blog Post
  • When I looked at my calendar a couple days ago and realized it’s May, a little burst of excitement ran through me. This month, the Zendesk team is heading back to New York City for The Future of Customer Experience event at Center415 on May 17. For those who are joining us at The Future […]

Zendesk
Zendesk
Blog Post
  • When things go wrong in customer service for a major brand, a lot of people pile on—dissecting what happened and publicly shaming the company for their missteps. Meanwhile, many of us who work in or with hardworking customer service departments focus instead on the lessons we can all learn and apply if something similar ever […]

Zendesk
Zendesk
Blog Post
  • Zola is reinventing the wedding planning and registry experience. Our motto, “anything for love,” aptly describes our approach to compassionate customer service. We’re privileged to participate in one of the most important events in our customers’ lives: their wedding. Or, the wedding of someone they love. Our goal is to make this time even happier […]

Zendesk
Zendesk
Blog Post
Zendesk
Zendesk
Blog Post
  • Change management might be needed for all sorts of reasons, such as an implementation of a new technology, transition to a new strategy, or an organizational change. Without a change management process to ensure success, all kinds of disruptions can occur, slowing down productivity and eating away at resources. Change management refers to the process, […]

Zendesk
Zendesk
YouTube Video
  • Agile teams supposedly build their collaboration on a shared language of their problem domain, ideally reflected all the way down to the code. But most teams take this shared mental model for granted, without ever taking the simplest steps to check if they're on the same page or to help new team members get up to speed effectively when entering an unfamiliar problem space. Enter concept maps. In t...

Zendesk
Zendesk
Blog Post
  • When code breaks down inside a product, the result is a telephone ringing or the quiet ping of a new email notification at that company’s support center. If code continues to break before a product even goes to market, there’s no sound: just time lost and market opportunities squandered as developers sink hours into searching […]

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